As usual was on a normal game of overwatch, suddenly i heard a bang as something blew in my case!! and the screen went black, checked the side panel of the case and could clearly see a small flame coming out of the card which was there for a bit with some smoke that followed.
 
The damage is at the capacitors section i guess or the voltage regulators not sure tbh
 
I'm using a corsair 1200i PSU and also a wall voltage regulator. Furthermore, I never opened the card nor did i remove the back-plate, furthermore, I never OC'ed it and placed in a well ventilated case
 
Is it only some bad luck or anyone else had similar problems with the card. I've Always used EVGA cards and this never happened to me before
 
The problem is that I bought this from Amazon and I live in Dubai, is there a way to RMA it to Dubai instead of shipping to the USA or Europe which will cost me a lot (more than 150$) and might take some time, I might get the card back in month or so !!!
 
I would appreciate it if someone can help on this please
 
I uploaded a photo of the area the card caught fire at
 
Cheers
 
DS

arestavo
Register your card if you haven't already: 
 
Then call or email tech support: 
 

Product already registered, and invoice uploaded and all the works ..etc
 
RMA system forwards me to the EU site and the RMA section is not working and keep getting page run time error msg

arestavo
Try emailing them not using their built-in system?

 
Did that as well.. 
 
anyone knows which part that blew up and what might have caused it ?

darksouls

arestavo
Try emailing them not using their built-in system?

Did that as well.. 
 
anyone knows which part that blew up and what might have caused it ?

Hard to say. But that is right in the area where the PWM or power regulation section is. So that is the most likely culprit. There's no way to repair this yourself. Anyhow, they are usually pretty quick about responding.

Exploding caps are scary, lets hope this is a huge anomaly!

hapkiman
Could it be related to the power socket adapter used in Dubai?  Do you use the standard 3 pin British plug (220-240v) or were you using a power converter?  Sounds like a power surge of some type.  What kind of "voltage wall regulator" were you using?

yup, in Dubai we use the standard British 3 pin plug and I'm not using any power converters. I'm using a Masterplug power surge protector and voltage regulator.
 
All other PC components are working fine btw, MB, CPU RAM .. etc and I tried two different graphic cards on the mb and all working fine

EVGATech_ChrisB
Dear darksouls,
 
I am sorry to hear that you had a problem with your card.  I can't say for sure what happened, but I can assure you that we are here for help with warranty.  I have escalated your thread to our EU support team and I expect that they will contact you once they open.
 
 

darksouls
 As usual was on a normal game of over watch, suddenly i heard a bang as something blew in my case!! and the screen went black, checked the side panel of the case and could clearly see a small flame coming out of the card which was there for a bit with some smoke that followed.
 
The damage is at the capacitors section i guess or the voltage regulators not sure tbh
 
I'm using a corsair 1200i PSU and also a wall voltage regulator. Furthermore, I never opened the card nor did i remove the back-plate, furthermore, I never OC'ed it and placed in a well ventilated case
 
Is it only some bad luck or anyone else had similar problems with the card. I've Always used EVGA cards and this never happened to me before
 
The problem is that I bought this from Amazon and I live in Dubai, is there a way to RMA it to Dubai instead of shipping to the USA or Europe which will cost me a lot (more than 150$) and might take some time, I might get the card back in month or so !!!
 
I would appreciate it if someone can help on this please
 
I uploaded a photo of the area the card caught fire at
 
Cheers
 
DS

Thank you Chris, your help is much appreciated 

Well since i posted this thread amonth back it seems that the problem was related to the vrm overheating issue afterall ...

I got my replacement card from EVGA europe super fast ... big thnx to the team there but now im worried that this card will go bad as well ... anyone knows if they addressed this problem with the replacement cards ??? I oredered the pads from evga and still waiting on them ...

Furthermore, now i have another 1080 ftw hybrid ..running in sli with the replacement card .. waiting as well on the 1080 ftw hybrid to hit amazon as evga does not accept international cc's ..

Should o worry about the hybrid as well .. does it have the same problem ? Anyone ?

Angier_1985

 
Enter your serial numbers there. If the cards have been shipped before 30/8 there is a 4% chance you have faulty VRM
IF that is the case, you should have seen an error by now.
 
Greetings from Dubai btw, mate :D waiting for my hybrid to arrive from a german outlet via SnS.

Nice to know that and thnx for the headsup ..
 
where did you get the kit from, is it the FTW or the normal one ? as i can't find the 1080 FTW Hybrid kit anywhere else 

NucleusX
lol check this out ! https://www.youtube.com/watch?v=O2-VaOPOvgI

NucleusX

NucleusX
lol check this out ! https://www.youtube.com/watch?v=O2-VaOPOvgI

LOL, that's quite a fire while not being plugged into power.

That red sound card piggy back riding the GPU fan is just wrong...  
Now I'm afraid to leave my PC running while I'm away.

ZCTxCHAOSx

darksouls
Well since i posted this thread amonth back it seems that the problem was related to the vrm overheating issue afterall ...

I got my replacement card from EVGA europe super fast ... big thnx to the team there but now im worried that this card will go bad as well ... anyone knows if they addressed this problem with the replacement cards ??? I oredered the pads from evga and still waiting on them ...

Furthermore, now i have another 1080 ftw hybrid ..running in sli with the replacement card .. waiting as well on the 1080 ftw hybrid to hit amazon as evga does not accept international cc's ..

Should o worry about the hybrid as well .. does it have the same problem ? Anyone ?

Glad you finally found out the truth.  One of these days all these people denying it here will too and we can all move on and figure how to cure this rather than avoiding.  As far as I know at this point, it is any EVGA 1070/1080 Pascal card that has a back plate.  I see some mixed things about those manufactured after 8/30 being ok.  My 1070 SC burned out last week after 4 months use, so it was before the 8/30 date. Good luck to you :)

Cool story bro! Did you notice that the PCIe power was not even plugged into the GPU?  So, what does that video have to do with anything?

ZCTxCHAOSx

HeavyHemi

ZCTxCHAOSx

darksouls
Well since i posted this thread amonth back it seems that the problem was related to the vrm overheating issue afterall ...

I got my replacement card from EVGA europe super fast ... big thnx to the team there but now im worried that this card will go bad as well ... anyone knows if they addressed this problem with the replacement cards ??? I oredered the pads from evga and still waiting on them ...

Furthermore, now i have another 1080 ftw hybrid ..running in sli with the replacement card .. waiting as well on the 1080 ftw hybrid to hit amazon as evga does not accept international cc's ..

Should o worry about the hybrid as well .. does it have the same problem ? Anyone ?

Glad you finally found out the truth.  One of these days all these people denying it here will too and we can all move on and figure how to cure this rather than avoiding.  As far as I know at this point, it is any EVGA 1070/1080 Pascal card that has a back plate.  I see some mixed things about those manufactured after 8/30 being ok.  My 1070 SC burned out last week after 4 months use, so it was before the 8/30 date. Good luck to you :)

Cool story bro! Did you notice that the PCIe power was not even plugged into the GPU?  So, what does that video have to do with anything?

First of all, I didn't even reference the video. Second of all, some power is provided through the board slots.  The pin connections are simply for more power to the PCB (which is even more concerning it happened with low wattage applied).  Third of all was this spontaneous combustion? An illusion like your mental capacity? Please quit hijacking peoples threads with your nonsense. You should have better things to do like inhaling your hemi fumes.

Interesting. So we really don't know what happened here, but you decided to make up a story and then direct further insults my direction. That doesn't seem to say much about your credibility.

ZCTxCHAOSx

HeavyHemi

ZCTxCHAOSx

HeavyHemi

ZCTxCHAOSx

darksouls
Well since i posted this thread amonth back it seems that the problem was related to the vrm overheating issue afterall ...

I got my replacement card from EVGA europe super fast ... big thnx to the team there but now im worried that this card will go bad as well ... anyone knows if they addressed this problem with the replacement cards ??? I oredered the pads from evga and still waiting on them ...

Furthermore, now i have another 1080 ftw hybrid ..running in sli with the replacement card .. waiting as well on the 1080 ftw hybrid to hit amazon as evga does not accept international cc's ..

Should o worry about the hybrid as well .. does it have the same problem ? Anyone ?

Glad you finally found out the truth.  One of these days all these people denying it here will too and we can all move on and figure how to cure this rather than avoiding.  As far as I know at this point, it is any EVGA 1070/1080 Pascal card that has a back plate.  I see some mixed things about those manufactured after 8/30 being ok.  My 1070 SC burned out last week after 4 months use, so it was before the 8/30 date. Good luck to you :)

Cool story bro! Did you notice that the PCIe power was not even plugged into the GPU?  So, what does that video have to do with anything?

First of all, I didn't even reference the video. Second of all, some power is provided through the board slots.  The pin connections are simply for more power to the PCB (which is even more concerning it happened with low wattage applied).  Third of all was this spontaneous combustion? An illusion like your mental capacity? Please quit hijacking peoples threads with your nonsense. You should have better things to do like inhaling your hemi fumes.

Interesting. So we really don't know what happened here, but you decided to make up a story and then direct further insults my direction. That doesn't seem to say much about your credibility.

"Well since i posted this thread a month back it seems that the problem was related to the vrm overheating issue afterall ... "  That is from the OP.  Good lord dude get a grip.  All I was saying was I was happy he found his issue.  I really don't care whatsoever what credibility you give me.  I am just a paying customer of EVGA who had problems. Period.

No, you're actually the one screaming for folks to NOT BUY EVGA based on your opinion that 'every 1080 and 1070 with a backplate' is defective. Such an alarming claim needs credible evidence. So far, besides a couple of reports of failing SMD devices, there is none. This is separate from the VRM/Memory area running hotter than other models. If you had stuck with reporting your issue and trying to get a resolution, I wouldn't be saying a thing. But no, you decided to advocate a complete boycott and post several  insults to those pointing out the evidence, doesn't align with your histrionics. That isn't acceptable in my opinion. The offer for you to provide evidence that every 1070 and 1080 with a back plate is defective is still open.