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Helpful ReplyDoes EVGA even thoroughly test their RMA cards?

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Tricky Solo
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2021/06/23 17:20:49 (permalink)
Two months ago, I RMA'd my RTX 2060 because it just died on me after 10 months. I got in touch with EVGA's customer service (lovely people btw) and I shipped my dead card and received a replacement in about a week. Right away the card had issues. Whenever I played any game even on low settings the screen would like spasms and flickers. I made a post about it and serval forum members gave me some tips. I reinstalled drivers and tested it on a different PC and monitor. The problem persisted and I determined that it was because of the GPU. However, because I was focused on school and was tight on cash I kept it since I got used to the minor artifacts. However, now games either won't launch or they will cause my computer to crash. I tried testing the card on UserBenchmark and Furmark and my PC just crashes when it hits the GPU tests. Now I'll have to pay for shipping from Toronto which cost me $60 for base shipping last time. Now I'll have paid an additional $120 on top of my GPU purchase simply because the products were faulty. I wasn't too upset that the original GPU died but I have expectations that the replacement won't have more issues. Sorry for the rant, I'm just annoyed they don't pay for shipping for their errors and overall disappointed in EVGA.
 
the flickers in question btw: imgur.com/a/1tlHeYo
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aka_STEVE_b
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Re: Does EVGA even thoroughly test their RMA cards? 2021/06/24 07:22:06 (permalink)
Yeah, that really sucks. A replacement card that is bad should have return shipping covered ....

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idundas
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Re: Does EVGA even thoroughly test their RMA cards? 2021/06/24 07:23:31 (permalink)
Oh, please don't jinx it. I have a 3060 being returned from RMA sometime today....
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arestavo
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Re: Does EVGA even thoroughly test their RMA cards? 2021/06/24 14:49:05 (permalink) ☄ Helpfulby Tricky Solo 2021/06/25 10:25:53
Best practice with EVGA is to let them know immediately that there was a problem with your replacement. They have, in the past, paid for shipping if a second RMA was needed - one just has to ask.
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EVGATech_MatthewC
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Re: Does EVGA even thoroughly test their RMA cards? 2021/06/24 15:19:52 (permalink) ☄ Helpfulby Tricky Solo 2021/06/25 10:25:57
Hi Tricky Solo,

We would be more than happy to help you get this RTX 2060 replaced, and I've sent you an email with details about how to get the process started. If we've sent you a replacement card having issues like this, we'll be sure to cover your shipping costs. In the future, please reach back out to us right away if you have any issues with an RMA replacement.
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AngryAce
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Re: Does EVGA even thoroughly test their RMA cards? 2021/06/26 21:55:46 (permalink)
Tricky Solo
Two months ago, I RMA'd my RTX 2060 because it just died on me after 10 months. I got in touch with EVGA's customer service (lovely people btw) and I shipped my dead card and received a replacement in about a week. Right away the card had issues. Whenever I played any game even on low settings the screen would like spasms and flickers. I made a post about it and serval forum members gave me some tips. I reinstalled drivers and tested it on a different PC and monitor. The problem persisted and I determined that it was because of the GPU. However, because I was focused on school and was tight on cash I kept it since I got used to the minor artifacts. However, now games either won't launch or they will cause my computer to crash. I tried testing the card on UserBenchmark and Furmark and my PC just crashes when it hits the GPU tests. Now I'll have to pay for shipping from Toronto which cost me $60 for base shipping last time. Now I'll have paid an additional $120 on top of my GPU purchase simply because the products were faulty. I wasn't too upset that the original GPU died but I have expectations that the replacement won't have more issues. Sorry for the rant, I'm just annoyed they don't pay for shipping for their errors and overall disappointed in EVGA.
 
the flickers in question btw: imgur.com/a/1tlHeYo




Just remember, when you receive a RMA, you are getting someone else's problem,


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kram36
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Re: Does EVGA even thoroughly test their RMA cards? 2021/06/27 19:49:50 (permalink)
AngryAce
Tricky Solo
Two months ago, I RMA'd my RTX 2060 because it just died on me after 10 months. I got in touch with EVGA's customer service (lovely people btw) and I shipped my dead card and received a replacement in about a week. Right away the card had issues. Whenever I played any game even on low settings the screen would like spasms and flickers. I made a post about it and serval forum members gave me some tips. I reinstalled drivers and tested it on a different PC and monitor. The problem persisted and I determined that it was because of the GPU. However, because I was focused on school and was tight on cash I kept it since I got used to the minor artifacts. However, now games either won't launch or they will cause my computer to crash. I tried testing the card on UserBenchmark and Furmark and my PC just crashes when it hits the GPU tests. Now I'll have to pay for shipping from Toronto which cost me $60 for base shipping last time. Now I'll have paid an additional $120 on top of my GPU purchase simply because the products were faulty. I wasn't too upset that the original GPU died but I have expectations that the replacement won't have more issues. Sorry for the rant, I'm just annoyed they don't pay for shipping for their errors and overall disappointed in EVGA.
 
the flickers in question btw: imgur.com/a/1tlHeYo




Just remember, when you receive a RMA, you are getting someone else's problem,


Not always, if it's within the first 30 days of purchase, EVGA will replace it with a brand new card.
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wmmills
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Re: Does EVGA even thoroughly test their RMA cards? 2021/06/28 02:00:57 (permalink)
kram36
AngryAce
Tricky Solo
Two months ago, I RMA'd my RTX 2060 because it just died on me after 10 months. I got in touch with EVGA's customer service (lovely people btw) and I shipped my dead card and received a replacement in about a week. Right away the card had issues. Whenever I played any game even on low settings the screen would like spasms and flickers. I made a post about it and serval forum members gave me some tips. I reinstalled drivers and tested it on a different PC and monitor. The problem persisted and I determined that it was because of the GPU. However, because I was focused on school and was tight on cash I kept it since I got used to the minor artifacts. However, now games either won't launch or they will cause my computer to crash. I tried testing the card on UserBenchmark and Furmark and my PC just crashes when it hits the GPU tests. Now I'll have to pay for shipping from Toronto which cost me $60 for base shipping last time. Now I'll have paid an additional $120 on top of my GPU purchase simply because the products were faulty. I wasn't too upset that the original GPU died but I have expectations that the replacement won't have more issues. Sorry for the rant, I'm just annoyed they don't pay for shipping for their errors and overall disappointed in EVGA.
 
the flickers in question btw: imgur.com/a/1tlHeYo




Just remember, when you receive a RMA, you are getting someone else's problem,


Not always, if it's within the first 30 days of purchase, EVGA will replace it with a brand new card.


+1..... also it may be a very good, well taken care of step up card..... like my 3070 was. Whoever got that is def happy.

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ty_ger07
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Re: Does EVGA even thoroughly test their RMA cards? 2021/06/28 04:39:12 (permalink)
kram36
AngryAce
Just remember, when you receive a RMA, you are getting someone else's problem,

Not always, if it's within the first 30 days of purchase, EVGA will replace it with a brand new card.

Not always. "Subject to availability"
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freakdaddy64
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Re: Does EVGA even thoroughly test their RMA cards? 2021/07/01 16:37:38 (permalink)
they replaced my 2080 ti xc from bstock with a 2080 ti xc ultra and its been amazing since thanksgiving when i got it and evga paid the overnight shipping to tampa fl since i paid for original overnight shipping. thanks evga! your amazing.

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FlintTown420
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Re: Does EVGA even thoroughly test their RMA cards? 2021/07/05 15:13:30 (permalink)
I am currently going through the exact same issue. Two 2080 GPU's have been RMA'd and died within 48 hours of using them. Code 43 on both. I am so confused how two cards sent to me (of which were in new boxes, not an RMA box) died within the same time frame. The GTX 960 im using currently in between RMA's is working flawlessly.
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jaro_irl
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Re: Does EVGA even thoroughly test their RMA cards? 2021/07/14 06:13:29 (permalink)
They probably do check them, but its quicker to assume theyre faulty
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