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Hot!DG TUNER (DG-77) WINDOWS 11 BUG?

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Black_Hawx1
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2024/02/19 05:49:55 (permalink)
Hi! I moved my pc today in the morning, and for space reasons I had to unplug the power cord,
after putting everything in place again, the EVGA logos are full white ON, it usually happens, the only thing I have to do it's just open DG TUNER and it will restore the saved rgb profile. 
 
this time, when I openned DG TUNNER, a new window pops up saying: UPGRADING DG FIRMWARE, then, it crashes and shows this error: CANT FIND USB HID DEVICE
what should I do? it's my first time watching this error pop up. 
 
screenshot of the pop up:

 
If anyone knows a workaround, I would apreciate it, I reinstalled the software twice and no luck, also unplugged the USB connector in the motherboard (classified Z690) and connected it back.
the obvious fix dont work for the USB HID problem. 
 
please help evga!! 
thankssssss
 

MONITOR: MSI 27" IPS MAG274R2 G-Sync 165Hz 1080P
CASE: EVGA DG 77 BLACK -MODDED
MB: EVGA Z690 CLASSIFIED (BIOS 2.12)
CPU: i5 12400 5.3 GHZ overclocked via BCLK
AIO: Asus ROG Ryuo 120 -MODDED
RAM: 32 Gb ram Corsair DOMINATOR DDR5 5200 Mhz
SSD NVMe: WD SN850 NVMe 500 Gb 7000 mb/s (+500 x2 SATA3 SSD)
GPU: EVGA RTX 3060 12 Gbs XC
PSU: EVGA P6 SUPERNOVA 1000W PLATINUM 
MOUSE: G Pro X Superlight
KEYBOARD: G915

build: https://i.imgur.com/s56ZcCq.jpeg

#1

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    Marcosmxc
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    Re: DG TUNER (DG-77) WINDOWS 11 BUG? 2024/06/30 23:07:00 (permalink)
    do you find any solution?
    #2
    rjohnson11
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    Re: DG TUNER (DG-77) WINDOWS 11 BUG? 2024/07/01 02:10:31 (permalink)
    I hope the user contacted EVGA. 

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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    Doctorkappa
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    Re: DG TUNER (DG-77) WINDOWS 11 BUG? 2024/09/18 04:49:43 (permalink)
    Same problem here with WIN 11
    #4
    Michael.Arnold
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    Re: DG TUNER (DG-77) WINDOWS 11 BUG? 2024/09/25 13:33:53 (permalink)
    Open a support ticket with them on the product registration page in your profile.


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    Black_Hawx1
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    Re: DG TUNER (DG-77) WINDOWS 11 BUG? 2024/10/17 18:12:59 (permalink)
    sorry for not updating this previously, I was able to fix it.
    The solution was uninstalling ASUS ARMORY CRATE and CLEANING THE REGISTRY with CCLEANER.
     
    1-uninstall all asus/asus armory crate software.
    2-uninstall evga turner software.
    3-do a registry cleaning with ccleaner.
    4-restart.
    5-install evga turner again (ver 1.1.0)
    6-restart.
    7-is working again. 
     
     
    after doing that, the version 1.1.0 is working nicely again. 
    post edited by Black_Hawx1 - 2024/10/17 18:14:53

    MONITOR: MSI 27" IPS MAG274R2 G-Sync 165Hz 1080P
    CASE: EVGA DG 77 BLACK -MODDED
    MB: EVGA Z690 CLASSIFIED (BIOS 2.12)
    CPU: i5 12400 5.3 GHZ overclocked via BCLK
    AIO: Asus ROG Ryuo 120 -MODDED
    RAM: 32 Gb ram Corsair DOMINATOR DDR5 5200 Mhz
    SSD NVMe: WD SN850 NVMe 500 Gb 7000 mb/s (+500 x2 SATA3 SSD)
    GPU: EVGA RTX 3060 12 Gbs XC
    PSU: EVGA P6 SUPERNOVA 1000W PLATINUM 
    MOUSE: G Pro X Superlight
    KEYBOARD: G915

    build: https://i.imgur.com/s56ZcCq.jpeg

    #6
    Cool GTX
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    Re: DG TUNER (DG-77) WINDOWS 11 BUG? 2024/10/18 07:39:22 (permalink)
    Black_Hawx1
    sorry for not updating this previously, I was able to fix it.
    The solution was uninstalling ASUS ARMORY CRATE and CLEANING THE REGISTRY with CCLEANER.
     
    1-uninstall all asus/asus armory crate software.
    2-uninstall evga turner software.
    3-do a registry cleaning with ccleaner.
    4-restart.
    5-install evga turner again (ver 1.1.0)
    6-restart.
    7-is working again. 
     
     
    after doing that, the version 1.1.0 is working nicely again. 


    thanks for the update \ Good to see you got it to work

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