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Brand new 3090 ftw3 ultra... red light, never posted

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perotti28
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2021/02/02 20:01:38 (permalink)
I have been trying for hours to get the card to do anything, now I finally realize theres a red light on (I didn't see it earlier because I am using a vertical mount), is this thee red light of death? I never even got to use the thing.
 
And before anyone asks if I have it on water, no I don't have a block for it yet, I guess it's a good thing I didn't
 
 
post edited by perotti28 - 2021/02/02 20:06:31

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    perotti28
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/02 20:05:29 (permalink)


    AMD Ryzen 5950X, with a EK-Quantum Velocity D-RGB - AMD Nickel + Plexi 
    ASUS Crosshair VIII Formula
    EVGA ftw3 ultra 3090
    EVGA 1000w Titanium T2 PSU
    CORSAIR Vengeance RGB Pro 32GB (4 x 8GB) 288-Pin DDR4 DRAM DDR4 3200
    SAMSUNG 970 EVO Plus SSD 2TB - M.2 NVMe-for os and select apps
    Samsung SSD 860 EVO 2TB 2.5 - for storage
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    sparetimepc
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/02 20:54:47 (permalink)
    That is the red light of death but looking close at your connection it doesn't look like that power connection is plugged in properly, I can see an offset between the 6+2 pins and they should be even. See if that's a problem or maybe I'm just looking at it wrong.




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    perotti28
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/02 21:04:34 (permalink)
    I think thats just the clip looking weird at that angle , I did unplug them multiple times and even swapped the cables out and still nothing but that light.
     
     I just unseated them again and still nothing but the red light: 
    post edited by perotti28 - 2021/02/02 21:24:31

    AMD Ryzen 5950X, with a EK-Quantum Velocity D-RGB - AMD Nickel + Plexi 
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    richardgoncalves
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/02 21:34:49 (permalink)
    I only have a couple of suggestions before you submit an RMA.

    1. Try changing where the 8 pins plug into your PSU - some PSUs can be picky about which ports you lug into first.

    2. Try installing the card horizontally directly into the PCIE - no riser.

    That’s all I got for you in terms of troubleshooting - doesn’t look good though.
    #5
    Dabadger84
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/02 21:45:03 (permalink)
    Bright side, at least you didn't block it up and THEN find out it was a dud - that would've sucked exponentially worse.
     
    Given that it's a PCIe plug red light I would imagine nothing is going to fix it and an RMA is going to be required - luckily eVGA should have some of these on reserve for RMAs, so if you contact them it shouldn't be too long of a turn around process.  I highly recommend calling them (9AM-5PM Pacific time if you're in the U.S.) over EMailing (not because the email is worse, just that it's slower) - a phone rep should be able to get you taken care of & setup with an RMA pretty quickly since it's a Red Light of Death issue, they might walk you through a few troubleshooting steps, then go in to the RMA process... since it never worked, from what I'm understanding, and was basically DOA, they may set you up with Advanced RMA (and since it was a DOA card, they should imo, if they don't, ask about it), that will speed up the process as well since they'll send you a new card before your old card is returned.

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    perotti28
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/02 22:03:15 (permalink)
    Thanks I will try the switching around in the psu and will have to plug tit into my old build as I have hard tubing blocking the normal orientation

    AMD Ryzen 5950X, with a EK-Quantum Velocity D-RGB - AMD Nickel + Plexi 
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    perotti28
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/02 22:04:31 (permalink)
    Thanks for the heads up , I did email troubleshooting but I'll try the above guys suggestions before I call them. I actually already paid for advanced rma when I first received the card because reddit nightmares scared me, so I guess I got that going for me. Definetly happy I didn't block it, was planning on doing so in a month when ek sends me the block.
    post edited by perotti28 - 2021/02/02 22:06:36

    AMD Ryzen 5950X, with a EK-Quantum Velocity D-RGB - AMD Nickel + Plexi 
    ASUS Crosshair VIII Formula
    EVGA ftw3 ultra 3090
    EVGA 1000w Titanium T2 PSU
    CORSAIR Vengeance RGB Pro 32GB (4 x 8GB) 288-Pin DDR4 DRAM DDR4 3200
    SAMSUNG 970 EVO Plus SSD 2TB - M.2 NVMe-for os and select apps
    Samsung SSD 860 EVO 2TB 2.5 - for storage
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    Corsair QL 120 fans, Commander Pro to color fans, cpu, case, gpu, pump eventually
     
     
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    perotti28
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/02 22:16:39 (permalink)
    Forgot to mention the fans never came on on any of my boot attempts, a few times they flinched but never did a full rotation

    AMD Ryzen 5950X, with a EK-Quantum Velocity D-RGB - AMD Nickel + Plexi 
    ASUS Crosshair VIII Formula
    EVGA ftw3 ultra 3090
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    Samsung SSD 860 EVO 2TB 2.5 - for storage
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    Corsair QL 120 fans, Commander Pro to color fans, cpu, case, gpu, pump eventually
     
     
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    sparetimepc
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/02 22:21:12 (permalink)
    Looking like an RMA is gonna be needed for this GPU




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    perotti28
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/02 22:22:50 (permalink)
    I'll try what was posted above before I call them, just sucks I never got it to work at all.

    AMD Ryzen 5950X, with a EK-Quantum Velocity D-RGB - AMD Nickel + Plexi 
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    sparetimepc
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/02 22:38:35 (permalink)
    perotti28
    I'll try what was posted above before I call them, just sucks I never got it to work at all.


    Yeah well it's happened to a few others here on the forum as well. The 3000 series is just a big mess for sure




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    Gogod2020
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 02:19:00 (permalink)
    Try remove from the equation and also check:
    1. The vertical mount plus extensions of any kind (remove)
    2. Any daisy chains (remove)
    3. Make sure everything is connected appropriately (check)
    4. Check the fan headers at the back of the card (check)
     
    There is a very high chance you will have to RMA in which case do it BEFORE the 30 days so you get a brand new replacement. Good luck.

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    perotti28
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 03:40:57 (permalink)
    Thanks, I already eliminated the vertical mount having problems by testing it with a pre existing pc and that gpu worked. I am not using any daisy chains. Yes I checked my system for 6 hours making sure everything was connected and continued to reseat components and their cables. I will check the fan headers in the morning, but what am I looking for there? Thanks!

    AMD Ryzen 5950X, with a EK-Quantum Velocity D-RGB - AMD Nickel + Plexi 
    ASUS Crosshair VIII Formula
    EVGA ftw3 ultra 3090
    EVGA 1000w Titanium T2 PSU
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    SAMSUNG 970 EVO Plus SSD 2TB - M.2 NVMe-for os and select apps
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    Corsair QL 120 fans, Commander Pro to color fans, cpu, case, gpu, pump eventually
     
     
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    Gogod2020
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 04:08:26 (permalink)
    perotti28
    Thanks, I already eliminated the vertical mount having problems by testing it with a pre existing pc and that gpu worked. I am not using any daisy chains. Yes I checked my system for 6 hours making sure everything was connected and continued to reseat components and their cables. I will check the fan headers in the morning, but what am I looking for there? Thanks!


    Anything unplugged/out of the ordinary ranging from worn cable to whatever. Some people also suspect whether GPU sagging affects something.

    Others say it’s a blown fuse that causes red light. If possible to take the card to a service center to be plugged at another rig and if the problem persists then it’s RMA time.

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    sparetimepc
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 04:47:56 (permalink)
    It's already rma time in my opinion, so far we have seen no one get the gpu working once one of the red lights has come on and stayed on.




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    MrPix
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 05:24:59 (permalink)
    I booted up yesterday when installing a new mobo with a CPU WB and 360 loop... I forgot to plug in the PCIE 8pin connectors to the FTW Ultra and had 3 red lights, one for each socket... so a red light does not necessessarliy mean "it’s a blown fuse that causes red light" at all, that's false info.

    powered down and plugged them all in, and thankfully, no harm done, no red lights and working like a charm.

    Qq though @ OP... what size PSU do you have?
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    liud21
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 05:32:25 (permalink)
    MrPix
    I booted up yesterday when installing a new mobo with a CPU WB and 360 loop... I forgot to plug in the PCIE 8pin connectors to the FTW Ultra and had 3 red lights, one for each socket... so a red light does not necessessarliy mean "it’s a blown fuse that causes red light" at all, that's false info.

    powered down and plugged them all in, and thankfully, no harm done, no red lights and working like a charm.

    Qq though @ OP... what size PSU do you have?

    It does when your PCIe connectors are all plugged in and you get a single red led with a functioning PSU...
    #18
    sparetimepc
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 05:35:09 (permalink)
    MrPix
    I booted up yesterday when installing a new mobo with a CPU WB and 360 loop... I forgot to plug in the PCIE 8pin connectors to the FTW Ultra and had 3 red lights, one for each socket... so a red light does not necessessarliy mean "it’s a blown fuse that causes red light" at all, that's false info.

    powered down and plugged them all in, and thankfully, no harm done, no red lights and working like a charm.

    Qq though @ OP... what size PSU do you have?


    Yes but he has already checked all of that stuff, his trouble shooting has been enough to start an RMA and get it over with




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    MrPix
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 05:38:18 (permalink)
    sparetimepc
    MrPix
    I booted up yesterday when installing a new mobo with a CPU WB and 360 loop... I forgot to plug in the PCIE 8pin connectors to the FTW Ultra and had 3 red lights, one for each socket... so a red light does not necessessarliy mean "it’s a blown fuse that causes red light" at all, that's false info.

    powered down and plugged them all in, and thankfully, no harm done, no red lights and working like a charm.

    Qq though @ OP... what size PSU do you have?


    Yes but he has already checked all of that stuff, his trouble shooting has been enough to start an RMA and get it over with

    not the point of my post... I was correcting false info for the most part.
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    straha20
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 05:57:57 (permalink)
    MrPix
    I booted up yesterday when installing a new mobo with a CPU WB and 360 loop... I forgot to plug in the PCIE 8pin connectors to the FTW Ultra and had 3 red lights, one for each socket... so a red light does not necessessarliy mean "it’s a blown fuse that causes red light" at all, that's false info.

    powered down and plugged them all in, and thankfully, no harm done, no red lights and working like a charm.

    Qq though @ OP... what size PSU do you have?




    While pedantically correct, in the context of these threads here, it is implied that a red light on means an RMA for various possible reasons...after normal troubleshooting such as reseating, rechecking connections.  So out of context, you are correct.  In context, you are not.
     
    So in you case above, had you started a thread, you would not have had the red light issue as is commonly understood in the context of the threads here.
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    MrPix
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 06:28:05 (permalink)
    ok... Just sick of seeing ppl putting what 'they think' rather than facts on forums.... wasting time on guessing.
     
    And could not see anything stating psu power capabilities from the OP... hence the question.
     
    #22
    Dyezak
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 07:08:14 (permalink)
    Let's be honest, even the most basic, cursory QA would have caught a card that doesn't even turn on right out of the box.  The more stories that I hear like this the more I am keen to believe that EVGA just abandoned all QA because the production volume was so low that any reduction in that volume would have been untenable to existing contractual guarantees to their distributors.  It feels like they decided to let their warranty stand in place of good QA.  
    #23
    kacan22
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 07:26:34 (permalink)
    I hope RMA will be fast for you. There is nothing you can do about red light. Also when you get RMA card make sure to test it on air for atleast 10 days then install wb.


     

     
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    perotti28
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 07:28:21 (permalink)
    I have a 1000 t2 evga psu, it's a 100% brand new build no old cables anywhere. I spent 6 hours unplugging reseating. This vertical mount doesn't let it sag and it has its own pcie slot with a reroute cable. And it's not the mount or it's cable because I already tested it with another card. I'm calling them today, I've had 5 evga gpus in my lifetime and zero problems it's why I've bought evga this time.

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    #25
    perotti28
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 07:30:04 (permalink)
    Yeah I had the same thought after seeing all the posts on reddit, I'm not in a rush to finish the loop.

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    perotti28
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 07:32:37 (permalink)
    I did use the vertical mount and plugged this 3090 into my old build and it didn't anything except the red light so if that's not weird, then I don't know what is. That was with a 7year old seasonic 1000w.

    AMD Ryzen 5950X, with a EK-Quantum Velocity D-RGB - AMD Nickel + Plexi 
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    CORSAIR Vengeance RGB Pro 32GB (4 x 8GB) 288-Pin DDR4 DRAM DDR4 3200
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    Corsair QL 120 fans, Commander Pro to color fans, cpu, case, gpu, pump eventually
     
     
    #27
    perotti28
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 07:34:14 (permalink)
    Sorry I have been using the reply and not quote button I'm sure this is confusing to read my replies to people.

    AMD Ryzen 5950X, with a EK-Quantum Velocity D-RGB - AMD Nickel + Plexi 
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    Lian Li o11-xl white case
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    Corsair QL 120 fans, Commander Pro to color fans, cpu, case, gpu, pump eventually
     
     
    #28
    sparetimepc
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 07:43:30 (permalink)
    perotti28
    Sorry I have been using the reply and not quote button I'm sure this is confusing to read my replies to people.


    No problem, we can figure out who you're responding to for the most part, looks like more are in the agreement to get an RMA started.




    #29
    transdogmifier
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    Re: Brand new 3090 ftw3 ultra... red light, never posted 2021/02/03 08:01:18 (permalink)
    perotti28
    I have a 1000 t2 evga psu, it's a 100% brand new build no old cables anywhere. I spent 6 hours unplugging reseating. This vertical mount doesn't let it sag and it has its own pcie slot with a reroute cable. And it's not the mount or it's cable because I already tested it with another card. I'm calling them today, I've had 5 evga gpus in my lifetime and zero problems it's why I've bought evga this time.



     
    It helps to have all this info in your signature..that way people know without having to ask.
     
     

    AMD Ryzen 7900x3d
    Deepcool LT720
    Gigabyte Aorus Elite AX X670 (Might change..don't like this board)
    eVGA GeForce RTX 3090 FTW3 Ultra Gaming (Hybrid kit on it)
    Asus ROG Swift PG43UQ 4k Monitor
    eVGA 1600W Supernova T2 PSU
    32GB Kingston 6000 DDR5 (2x16GB) Fury
    Corsair MP600 Pro 2TB (Boot)
    Corsair MP600 2TB (Games/Data)
    Phanteks P500A Case
     
    #30
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