CjGhost
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My GPU arrived at Evga RMA facility only to be denied because it arrived in horrendous condition. I'm pretty angry because I took all the precautions but yet somehow from here to there screws popped out and caused the PCB to warp and they send me and email telling me I didn't take proper care of it. So when I do receive this GPU again I'm not sure if it will even work.
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CjGhost
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Re: Arrived in Terrible condition
2021/04/29 11:29:28
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CjGhost
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Re: Arrived in Terrible condition
2021/04/29 11:32:02
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The way it's just sitting in the box bothers me because that's not how I originally sent it, unless he removed the anti static bag, the paper towel shoved into the inlet and outlet, and the bubble wrap surrounding the antistatic bag then it's ok, and not to mention it had all the screw and wasn't warped!
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CjGhost
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Re: Arrived in Terrible condition
2021/04/29 14:21:34
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The RMA department has blocked me...
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kelkel1
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Re: Arrived in Terrible condition
2021/04/29 14:24:56
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@CjGhost,
What are the links you posted supposed to be?
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CjGhost
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Re: Arrived in Terrible condition
2021/04/29 14:26:49
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They were supposed to be pictures as my GPU arrived missing quite a few screws..etc
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CjGhost
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Re: Arrived in Terrible condition
2021/04/29 14:30:33
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Here are the pictures, front is also missing screws
post edited by CjGhost - 2021/04/29 14:31:42
Attached Image(s) 
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CjGhost
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Re: Arrived in Terrible condition
2021/04/29 14:34:32
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And I know for a fact that I packed it to well for any of this to happen so either UPS, Border/Customs or Evga is screwing me.
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kelkel1
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Re: Arrived in Terrible condition
2021/04/29 14:41:42
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When I try to open your links, I see 'viewdenied' in the tab for a second, and then it redirects me to the evga homepage.
Something is not right here ...
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CjGhost
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Re: Arrived in Terrible condition
2021/04/29 14:47:13
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That's what it says I can't save the pictures so I have to screenshot them
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kelkel1
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Re: Arrived in Terrible condition
2021/04/29 14:49:51
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I cannot see the screenshot either.
I have had the issue where I try to upload an image to the forum, but it never appears.
I usually upload the pic to imgbb dot com, and post the link.
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liud21
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Re: Arrived in Terrible condition
2021/04/30 09:09:56
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Looks like someone took the screws out and bent the board... Lol, maybe customs inspection? 😂
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EVGA_RMA_JaysonC
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Re: Arrived in Terrible condition
2021/04/30 12:04:19
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CjGhost
My GPU arrived at Evga RMA facility only to be denied because it arrived in horrendous condition. I'm pretty angry because I took all the precautions but yet somehow from here to there screws popped out and caused the PCB to warp and they send me and email telling me I didn't take proper care of it. So when I do receive this GPU again I'm not sure if it will even work.
Hi CjGhost, I took a look at your product a moment ago and I can confirm that the waterblock was separated from the PCB sometime after it left EVGA as the tamper seal arrived broken. I did find that the PCB was not sitting flush on the waterblock as it arrived with the GPU bracket that surrounds the die installed inverted and not completely square around the GPU. Screws were missing leaving this bracket loose to shift when installing the block and PCB together. This led to the PCB to buckle (warp). Maybe these screws were left elsewhere as they did not arrive with the package. With this being said I can see that the thermal paste was not fully spread across the die leaving areas of the GPU susceptible to overheat. There were also some thermal pads that were folded over not sitting flush on their prospective components. I took apart the block and PCB and reinstalled everything correctly for you. We will have your product checked in an inspected further with our QC. CjGhost
The RMA department has blocked me...
Not sure what you mean here as we are always available to assist. Best Regards,
-Jayson- EVGA USA RMA Dept. Reddit/Twitter - u/EVGA_JaysonC @evga_jaysonc 
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abagailsflorist
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Re: Arrived in Terrible condition
2021/04/30 15:58:06
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Dang dude - next time take pictures before shipment!
Edit: what box(es) did you use to ship? Hopefully a plain cardboard one on the outside
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dark8812
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Re: Arrived in Terrible condition
2021/05/08 20:04:32
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staypuft
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Re: Arrived in Terrible condition
2021/05/10 07:08:04
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EVGA_RMA_JaysonC
Hi CjGhost,
I took a look at your product a moment ago and I can confirm that the waterblock was separated from the PCB sometime after it left EVGA as the tamper seal arrived broken. I did find that the PCB was not sitting flush on the waterblock as it arrived with the GPU bracket that surrounds the die installed inverted and not completely square around the GPU. Screws were missing leaving this bracket loose to shift when installing the block and PCB together. This led to the PCB to buckle (warp). Maybe these screws were left elsewhere as they did not arrive with the package. With this being said I can see that the thermal paste was not fully spread across the die leaving areas of the GPU susceptible to overheat. There were also some thermal pads that were folded over not sitting flush on their prospective components. I took apart the block and PCB and reinstalled everything correctly for you. We will have your product checked in an inspected further with our QC.
A big +1 to the EVGA RMA team. This is above and beyond. Sorry to hear the OP's troubles.
Interested in a discount on EVGA products? Click here for details and enter this Associates code at checkout >> 2ILPLQQ8IWY8DPN 2021 Build: Gigabyte Z590 Ultra | Core i7-10700K | be quiet! Dark Rock Pro 4 | 32GB G.Skill Trident Z DDR4-3200 EVGA RTX 3080 FTW3 Ultra | Samsung 970 EVO 500GB | Seasonic Focus GX-850 | Fractal Design Meshify C | Asus TUF VG27AQL1A
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darklord2021
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Re: Arrived in Terrible condition
2021/05/12 11:04:23
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It's always best to take photo/video of your GPU before you mail it out. You never know what can happen once it is in transit....
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BillBoyTM
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Re: Arrived in Terrible condition
2021/05/27 09:02:04
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Wow, service likes that is why I am brand loyal to EVGA.
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whji1991
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Re: Arrived in Terrible condition
2021/05/28 02:53:43
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Sounds like someone modifying their card without considering the repercussions, only to proceed to vent on the forums in the hope that if they make enough noise EVGA will do them a favour and take responsibility for the their own original short sightedness.
Find it hard to believe someone tampered with the package enroute - the people in the supply chain /customs wouldn't have the time of day to mess about like that.
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desmodue999
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Re: Arrived in Terrible condition
2021/06/03 15:14:43
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kroix007
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Flagged as Spam (1)
Re: Arrived in Terrible condition
2021/06/09 00:45:23
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Wow that sucks... (Yes I'm using you to achieve 100 posts.... but regardless it still stucks!)
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