I purchased a card through a distributor in South africa(Corex IT).Warranty only expires next year June/July.
The card was sent to Evga (Taiwan) for testing and fault was found but no 1080ti cards are available for warranty.Evga will not replace with a equivalent which should be a 2080 XC ultra.
But instead passed a credit for the card to the distributor to pass on to me but not the full amount of what i paid for the card (R12000 paid but only R10200 is being given).
 
How is this fair to the customer where the card is under full warranty why would i not get my full amount paid or better yet just replace with equivalent and the local distributor has stock of the 2080 XC ultra  but evga will not allow them to replace.But only give the low credit amount which i believe is worked on a sliding scale as i used the card for a certain period of time.
 
No other companies ie Gigabyte , Asus ans MSI does this sliding scale credit/refund if the card is under warranty and no stock is available.They replace with the next Equivalent as i have purchased these brands of cards for myself and clients ,had no issues like this before with warranties and its replacements policies with any of these Brands.
As a client i was not made aware of these sliding scales on credit / refunds or any of Evga polices like these.
 
I am a very disappoint to come across this with a large Brand like Evga.
 
I am hoping Evga would revise this case and hopefully at-least replace with the equivalent of what was sent in for rma.I cant actually do anything with the credit you passing on cause the only card i then have to buy is a 2070 and that would be a downgrade from my 1080TI performance.
 
Would a Evga REP please assist.
I included the email i received from the Distributor concerning my case.
I Must say Corex South Africa have been trying their very best to assist me but it seems everything lies with Evga.
 
Regards
Rowen Nair

Thank you kind sir.

GH0ST_82
Thank you kind sir.

I will look into this as best I can and we will contact you with further information. I do not have an ETA on how long this process can take at the moment. 

Thank you for explaining that Gh0st. Hopefully Things get better from here on out.

Glad you were able to get a replacement card! Go ahead and register it anyway that way if you do need to do any sort of warranty service we can have an easier time assisting if something similar were to happen again. You can also look into warranty options directly with us through our EU office in Germany which would ensure a replacement unit.