Scarlet-Tech
Ah, gotcha hopefully they are able to get you back online soon.

I won't hold my breath.

Ugugu
In these two or so months, when ever the evga fiasco poped to our attention I have been reading and searching alot, about components on card and design, and now today I found the video on youtube where buildzoid (gamers nexus) clearly  explains whats the issue is with the evga cards, and from the picture which this ufortunate user posted we can see that the second mosfet poped like the buildzoid said, problematic areas are around second or 7th mosfet area, and are clear problem of bad or cheap mosfets, who knows maybe evga to ear more and spend less money also skimped on mosfets, but thats the clear speculation from my part since they havent stated any information regarding this or the mosfets they use on theit current cards, will see if this information will see the daylight.
Also strange thing is after new bios update, the powerlimit to card was 112% max, now with the new bios its raised to 122%, if you decide to use it, be aware of current mosfet issue, because the more power you put in card, the more or likely chances are the bad or failing mosfets (degraded over time, since they dont die instantly) gonna blow up (pop), since we dont know the offical mosfet statement from evga we can only speculate or play with the fire until we get burned, even though you have installed your thermal pad mod or what ever else modificatiosn you have made to teh card, it wotn save you from failing or bad mosfet, it will burn out under load anyways, if the efficiency starts to drop on your card its time to be careful and monitor situation most likely you or me gonna be the next victim of this crap.
 
ps. I feel sorry for the guy who made this thread, I had somewhat similar situation many years ago.

Did you flash the secondary VBIOS onto the primary VBIOS slot? The secondary has a higher max power target, and comes that way from the factory.

arestavo
Did you flash the secondary VBIOS onto the primary VBIOS slot? The secondary has a higher max power target, and comes that way from the factory.

No my friend I did not do such thing, primary bios have 86.04.50.00.72 which is correct number for primary bios, and 122% appears to be only in evga ocx, now that I switched to afterburner it shows up as 112%.

MSim

Piers123
Another point: Jan said EVGA would send a free t-shirt and a couple of EVGA promo items - small items but it sounded nice. That was weeks ago and nothing has arrived. I forgot to mention this to him during the phone call and it's not been mentioned in prior phone calls.
 
What happened to EVGA? There's a reddit thread explaining why EVGA used to be the company to go to and what happened to make perception change.

Email Jan and ask him about free promo items evga offered you.
 
 

 
I'm a millennial but still prefer to do business and support via phone or in person. I'll give him a call to remind him.
 
Assuming I receive the correct replacement GPU, I'll refrain from buying from EVGA again unless there's no other choice. This has ruined my plan of moving to EVGA for future cases, motherboards, power supplies, etc. That's what annoys me the most.

UPDATE 08-12-2016
I'm still without a replacement card (I did say there was 'no rush', but the correct thing would have been for EVGA to simply purchase from a supplier).
 
EVGA rating: 3/10

as I see everything in this topic is legendary, except EVGA's customer service.
pity...
how can someone do so many mistakes on a such special case?!
am I too blind and don't see the point or the candid camera???

EVGA_JanJ

Piers123
UPDATE 08-12-2016
I'm still without a replacement card (I did say there was 'no rush', but the correct thing would have been for EVGA to simply purchase from a supplier).
 
EVGA rating: 3/10

Hi Piers,
 
iam quite dissapointed about that post to be honest.
First of all, you have my number and can give me a call at anytime you like.
2nd, in our call last week, i have told you that we are awaiting your replacment beginning of this week and once received your package will be sent directly.
And exactly that is what happend, we have sent your replacment on 6th December with UPS and the Package should arrive today/tmr. - I will send you the Tracking ID via Mail.
 
If there is anything else please let me know via Mail or just give me a call.
 
Thanks
Jan

Hello Jan,
 
I'm sorry that you're disappointed by my post.
 
1. I do have your number, but I was under the impression that matters were resolved as far as EVGA was concerned.
2. You did explain that a replacement was on order, and I did say there was no rush (as stated in my post), but I'm simply updating people.
3. I've received no email from you, only a generic EVGA email saying something had been sent. 
 
I've been very happy with you on a personal level, just not EVGA on a general level.
 
Regards,
 
Piers

I have now received an email from Jan (the header shows it was sent earlier as Jan stated).
 
1. The new GPU is on the way and I have a tracking number.
2. The goodies Jan suggested are on the way.
3. Awaiting on EVGA for a 'what to do' about the motherboard delayed shipping of the GPU, combined with a lack of stock. Jan said the 8th and it's now the 8th.
 
Jan has been most helpful throughout, but I get the impression his options are limited due to EVGA policy. That was confirmed, somewhat, by a private message outside of EVGA's control with information about the company that I have no right to share.

No your choice is fine ;)

After reading this thread I will never buy an EVGA card again. Apparently a known issue and this guy is without a card for a month! 

sahafiec
...and maybe another month without a motherboard?!

The offer for the motherboard is sending it back and letting EVGA determine whether EVGA caused the issue to Asus hardware. I don't want to purchase a new motherboard and, to be fair to Jan, a mini ITX motherboard sitting in the DE office was offered, but this has been used (that's my understanding) for testing. I also prefer full-size motherboards. As it's only one PCI-E slot that's dead, I've continued to use the existing motherboard and will most likely not bother sending this one into EVGA. 
 
I simply won't purchase future products, which is a shame.

Let us know how it works

DamZe
EVGA's "legendary" customer support seems to be more of a rumor which has circulated enough and now is being touted as fact. EVGA seems to be using the cheapest components on their boards and focuses on overkill VRM and power phase solution which just expose their subpar QA. No Wonder they offer a longer warranty their failure expectancy is just that much higher. OP you have my sympathy, and rest assured they have lost another future customer with this recent fiasco.    

That's not true. But like everything in life bad things happen. Someone from technical support make mistake, because own problem, different things could happen but in general their technical support is great. Answer fast, replace fast, if they recognize that you know with hardware and if you tried everything they will not ask unusuall question and give stupid recommendations or blame other parts to delay RMA. 
 
But this with VRM problem on GTX1080 is weird situation. First many people exaggerate the problem but some problem is obvious.
Abnormal heat and bad solution during cooler design and installation or choosing parts and building card. 
I only can say that parts should be really bad to cause something like that and all manufacturers usually install even better chokes, controllers and regulators than GPU need for work. Sometimes go even further for special series where they choose best available parts on market. That's not necessary for nice working of GPU. Maybe is somewhere mistake in production of components and if EVGA get bad supplies they can't do nothing now. Or maybe is problem only too much heat.
Nothing can work normal if temperature is over 120C on VRM. Temps can't pass 90C with overclocked card and intensive benchmark.
Off course VRM is more durable than GPU chip but so much hit is too much...
My old reference Radeon had constantly 105-110C but worked years. Someone meantion 125C on VRM GTX1080.
 
I really wished EVGA GPU with 8+8 pin and at the end I will finish with Founders Edition (8 pin) at least one cable need, better than 6+6.
 

cant you send the mobo to asus for RMA? 

The worse thing is when EVGA card damaged ASUS motherboard, Chance to ASUS replace that are very small.
EVGA could replace their motherboard. 
 

Piers123 should set up a gofundme account, i would be happy to give you some money to purchase a new board if this does not get settled soon.