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EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... **RESOLVED**

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Nitemare3219
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2014/02/12 13:31:22 (permalink)
Referencing an old thread I made: http://forums.evga.com/tm.aspx?m=2065760
 
I called tech support last night to try to find out what the deal is with these PRO bridges and what I am assuming to be a problem with high pixel clocks. Basically I was shunned away because I'm "overclocking" my monitor and apparently that's the default answer to give - it's your fault because it's not experiencing typical use... but the monitor isn't causing it, and who's to say this isn't "normal" use of the monitor?! Overlord sells them like this, the hardware is capable, and there's nothing to say I shouldn't be doing it. Thus, the response is not a fair answer to my problem, and I believe more users are going to experience this when higher resolutions and refresh rates are more mainstream.
 
My setup in the thread at the top included the specs listed in my sig, except I had two GTX 780's instead of the Ti's. I'm using a Catleap (not 2B, but upgraded PCB's from Overlord) at 110~Hz for the most part.
 
Let me re-iterate what is going on here. In some stressful applications (NS2, BF4, Metro, Crysis, 3dmark - but not Valley, interestingly enough) my screen is tearing/flickering at a certain point and everything below that point, as seen in those old screenshots. The problem immediately goes away when I drop the refresh rate & consequently the pixel clock (96Hz is working fairly well), disable fullscreen, or disable SLI.
 
Well how do we know it isn't the monitor? Because it never did this before, for a year and a half that I used it in this instance (w/o the Pro bridge). Also, when SLI is disabled, but still running at 110+Hz, I have ZERO problems. I've also replaced the GPU's, changed drivers, timing settings, and everything in between. So CLEARLY it has to be this bridge.
 
Is that not conclusive enough? Well, again in my old thread, a member posted having the same problem, only being resolved by a standard ribbon SLI bridge. And look here!: http://forums.evga.com/FindPost/2109934
 
Again. I'm not crazy. I'm not isolated. This is an issue, and it needs attention.
 
1440p in the range of 110Hz requires a pixel clock of about 430MHz.
And if I'm not mistaken, 4K at 60Hz requires one of at least 500MHz.
 
What can one deduce from those numbers? Assuming the pixel clock range I'm at isn't simply an anomaly, other users are likely experience this issue as well at 4K and 60Hz when running SLI with a Pro bridge.
 
So why on EARTH are EVGA's $30 bridges not working as well as a $5 ribbon bridge? Is there not a standard specification for these bridges to support this much bandwidth? Are they going to need to be updated for this new technology? I have no idea, and I'm hoping someone can enlighten me, because I'm probably stuck with a $30 piece of eye candy that isn't going to work as it should.
post edited by Nitemare3219 - 2014/03/06 18:22:09

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    chememan
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/12 13:46:11 (permalink)
    Are YOU able to swap yours out for a standard SLI bridge and resolve the problem?

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    maniacvvv
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/12 14:05:59 (permalink)
    In his other post, he did swap for a flex...
    quote
    "I swapped the SLI bridge to a flexible one, and the issue disappeared there, but remained in BF4"
     
    Some of his games issues went away and some did NOT
    So THAT would lead to thinking there is more than just the bridge causing the issue.
     
    Also it should be noted that just because you "set" a certain clockrate, does not mean that that is the "true" rate being fed the display by the add-in board.
    And the monitor is 18 months old as well
     
    quote
    "Let me re-iterate what is going on here. In some stressful applications (NS2, BF4, Metro, Crysis, 3dmark - but not Valley, interestingly enough) my screen is tearing/flickering at a certain point and everything below that point, as seen in those old screenshots. The problem immediately goes away when I drop the refresh rate & consequently the pixel clock (96Hz is working fairly well)
     
    Completely remove the Pro bridge and ONLY test with the flex
    You should have -ZERO- issues, if any occur (and you posted some did) then the problem in not just the Pro bridge... other factors are in play.
    --------------
    Also you have NOT posted the testing conditions for the cards factory clocks (core/mem) they should be at 100% STOCK for testing
    --------------
    *there is also the "possibility" that one of your cards is more powerful than the other under heavy FB loading, if so that card should NOT be in the primary slot with the monitor connected, the weaker card should be 
     
     
     
     
     
     
     
    post edited by maniacvvv - 2014/02/12 14:40:14




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    Nitemare3219
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/12 14:47:25 (permalink)
    I did very limited tested in the past with BF4, or anything for that matter with the flex bridge. BF4 was LIKELY a separate issue with full screen crashing and such. But I am leaning far towards it being the Pro bridge having the issue.
     
    I will have a flex bridge delivered tomorrow to find out for sure.

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    maniacvvv
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/12 14:54:23 (permalink)
    That would be the best way to test
    Sorry your having problems bro, you have a awesome setup there!




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    EVGA_JacobF
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/12 15:01:18 (permalink)


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    Nitemare3219
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/12 15:08:50 (permalink)
    Jacob, I just replied to Dave's email with the following information:
     
    "I remember reading in the patch thread that it wasn't really needed for the newer cards, so I haven't been using it. EDIT: I may have mis-assumed that this also applied to SLI configurations. Either way, it still isn't working with the regular and full versions of the patch.
     
    Nonetheless I attempted it, and it made things slightly better, but did not fix the problem. In fact my PC still ended up freezing and needing to be reset as usual, just not as quickly. The problem is more pronounced the higher the refresh rate goes (so it will crash quicker and have more tearing/issue at 119Hz vs 100Hz).
     
    I understand where the idea of monitor degradation comes from, but none of the hundreds (if not thousands) of users who have been running monitors like this for longer than me have reported any issues.
     
    I also would still like to point out that as soon as I disable SLI, I can run any of the applications perfectly fine at 119Hz."
    post edited by Nitemare3219 - 2014/02/12 15:22:56

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    EVGA_JacobF
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/12 15:13:45 (permalink)
    Thanks we will investigate... I would be curious to know if the 3-way bridge suffers the same issue though... do you have appropriate spacing to do a 3-way bridge?


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    Nitemare3219
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/12 15:25:21 (permalink)
    Thanks for looking into it. I will be sure to update ASAP with the flexible bridge.
     
    Unfortunately, my z87 Sabertooth only offers me single slot or zero slot spacing, with the zero slot forcing one card to run at PCI-E 2.0 x8 instead of 3.0 (I wouldn't consider this appropriate testing, nor a solution as it would look strange and not light up).

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    Nitemare3219
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/13 19:35:19 (permalink)
    At this point I believe I can certainly say it is the EVGA bridge causing issues... and I'm glad I discovered this. I am now able to play BF4 in fullscreen where my FPS has gone from 110-130 with choppiness (it surely didn't feel like I was playing at 100+Hz & FPS) to being 170-200 FPS and silky smooth. My cards were also showing 75-80% usage before (in fact GPU 1 would clock down to 1000~MHz vs 1215MHz), and now they show 95%+. Every application is working as it should (NS2, 3DMark, Crysis 3, & Metro).
     
    I took a quick cell phone video just as a bit of proof and to show what it was looking like... Metro had slight problems, NS2 would freeze my PC (which you will see).
     
    http://www.youtube.com/wa...s&feature=youtu.be
     
    I am showing you that I use each bridge and the test follows directly after. I also show the timings I'm using (the settings will show 111Hz due to how NVCP doesn't let you view the resolution you're using - but they're the same) at 119Hz. Metro "works" (though you might see some choppiness in the intro menu) but look at 0:56 to see lines on the edge of the screen, and directly afterwards you will see tearing across the bottom portion of the screen.
     
    I closed Metro and boot into NS2. It quickly shows a lot of tearing, a black screen, and a lock up (I cut the video after it goes black). Video restarts showing the ASUS bridge, the same refresh rate, and I jump right into NS2 since it was more obvious... and the issues are clearly gone.
     
    EDIT: I was also having issues with my card downclocking to 324MHz at idle due to the refresh rate and resolution. I resolved this in the past using a .bat for nvinspector which forces the low power mode, and this had stopped working since I got the Ti's. My screen would go haywire and I would have to set it back to full performance mode. Oddly, I could lower the refresh rate, force the downclock, and put the refresh rate back and it would work... it was annoying though, so I stopped doing it.
     
    I eventually got around this by playing with the refresh timings some more and increasing the vertical pixels to 1458. It will automatically downclock at any refresh rate now, but even without this timing fix I am now able to use the .bat file again to force low power at any refresh rate since I am using the ribbon bridge. Just another oddity between the Pro and standard bridge...
    post edited by Nitemare3219 - 2014/02/13 20:35:32

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    Nitemare3219
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/17 14:10:12 (permalink)
    Still have yet to receive any response or acknowledgment from EVGA regarding my findings...

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    HeavyHemi
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/17 14:13:16 (permalink)
    Nitemare3219
    Still have yet to receive any response or acknowledgment from EVGA regarding my findings...


    Weekend and Holiday.  As I recall, the product manager responded. Give them a little time to, investigate.

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    Nitemare3219
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/02/18 14:34:21 (permalink)
    I didn't think yesterday would be a holiday for them. I also emailed someone who is supposed to be assisting with the issue but have not heard back.
     
    At this point, I couldn't care less about what they do to investigate. It's a problem and I'm convinced by my proven case, and the other cases which have been posted here on the forum. My concern is whether or not I'm going to be refunded or given a product that should work like others do.

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    EVGA_JacobF
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/03 11:10:03 (permalink)
    Just a quick update.
     
    We can reproduce this, and it is in fact related to the bridge, and only occurs when running overclocked pixel clocks at 2560x1440.
     
    We are trying to identify the root cause, unfortunately this is likely hardware related but we are still working on it.


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    EVGA_JacobF
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/05 11:03:45 (permalink)
    Update,
     
    We believe that we have a solution for this, please contact chrisb@evga.com if you experience this issue.


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    Sajin
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/05 11:22:20 (permalink)
    EVGA_JacobF
    Just a quick update.
     
    We can reproduce this, and it is in fact related to the bridge, and only occurs when running overclocked pixel clocks at 2560x1440.
     
    We are trying to identify the root cause, unfortunately this is likely hardware related but we are still working on it.


    Does this affect all the pro sli bridges?
    #16
    giltyler
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/05 17:41:18 (permalink)
    You will not find any other GPU vendor that would take the time to replicate, investigate, and solve this type of issue.
     
    Big PROPS to JF

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    EVGA_JacobF
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/06 09:36:00 (permalink)
    Sajin
    EVGA_JacobF
    Just a quick update.
     
    We can reproduce this, and it is in fact related to the bridge, and only occurs when running overclocked pixel clocks at 2560x1440.
     
    We are trying to identify the root cause, unfortunately this is likely hardware related but we are still working on it.


    Does this affect all the pro sli bridges?




    Yes, but only 2560x1440 with +90Hz refresh rate.


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    HOSHUA79
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/06 11:29:44 (permalink)
    JacobF,
     
    So I am planning on running 2/3 of the GTX 780 TI Classified and I was planning on ordering with it the 100-2W-0021-LR to use for a while then when I get the 3rd card the 100-3W-0031-LR.  The monitors I have been planning on are supposed to be out in the fall with the G-Sync that are 2560x1440 with 120+Hz refresh rate and I was going to build a surround setup with them.  I take it I should hold off on buying the bridges until they are updated or? 
     
    Thanks
    #19
    nunzmon
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/06 11:57:37 (permalink)
    so for the ones that already have them are  we going to get new ones when they
    find a fix?

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    Nitemare3219
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/06 18:19:51 (permalink)
    I just spoke with Chris on the phone. Apparently a slight revision was made, and you will need to contact him directly to receive a new unit if you are experiencing the issue.
     
    Big thanks to EVGA for stepping up and resolving the problem. I'm ordering my new bridge tomorrow.

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    EVGA_JacobF
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/06 18:37:29 (permalink)
    Yes, it was a change made to improve the signal quality at high resolution + refresh rate.
     
    We are also implementing this change on all new production.


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    kRoOkEd OnE
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/06 21:49:44 (permalink)
    Dammit I just ordered a Pro SLI bridge from frozencpu and I also have an OVerlord Tempest 2560x1440 @120Hz...     =(
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    shadowboricua
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/06 23:57:42 (permalink)
    EVGA_JacobF
    Yes, it was a change made to improve the signal quality at high resolution + refresh rate.
     
    We are also implementing this change on all new production.


    Amazing! thanks EVGA! That is why I only buy EVGA graphics products! 
     
    Let us know how it goes Nitemare3219


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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/07 09:25:50 (permalink)
    So if I ordered the bridge from somewhere else, can I still get a "warranty" swap?
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    EVGA_JacobF
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/07 09:44:52 (permalink)
    Yes.


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    the_Scarlet_one
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/07 23:01:56 (permalink)
    My classies don't like the bridge at all. Is there way I can just send them back? I don't mind the lost money or anything, but I would like to avoid just tossing them in the trash. I will also ship them to anyone that wants them. I have two of the 60mm 2 way bridges.

    PM me if you would like one. They are revision 1 bridges.
    #27
    Nitemare3219
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/14 18:06:46 (permalink)
    I received my new revision bridge today. No issues to speak of - all is well.
     
    Thanks EVGA.

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    Gripen90
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... 2014/03/14 19:56:53 (permalink)
    Hmm I'd like to get such a Pro bridge for my 3 ref 780's, but I must admit a lot of those issues with both illumination and performance penalties do put me off a bit, so I may just continue with my standard 3 way bridge... Still they look great - when it all works.



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    Nitemare3219
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    Re: EVGA Pro SLI Bridges - Dissatisfied w/ tech support insight... **RESOLVED** 2014/03/14 21:29:34 (permalink)
    I spoke too soon. I'm actually still having very inconsistent issues that briefly appear and go away... the issue seems to have been fixed for the most part, or maybe it's just me. I'm tired of trying to figure this out.
     
    I ran everything at 110Hz with zero problems. I then tried 119Hz and Metro Last Light was crapping out on me. The in-gaming FPS was very low, and the lighting was wonky. It was strobing red/white (almost like lightning). It looked like horror game effects. I also had stuttering in NS2. So I tried 118Hz, and it worked fine. Then I tried 120Hz (though my monitor doesn't like it - starts to flicker) and it worked fine with that too, but I don't count that as a successful trial since the display won't handle the refresh rate properly.
     
    So I bumped it back down to 119Hz... and everything was working fine. What the heck?
     
    Restart PC. Metro isn't having lighting problems anymore, but the audio is skipping. NS2 is still stuttering, but now at any high refresh rate. BF4, Crysis 3, and 3DMark all work fine. I reset my overclock and reapply it - that's it. Everything (Metro and NS2) starts working again at any refresh rate I try.
     
    This is inconsistent and makes no sense at all. I rarely shut down/restart my PC, so as long as it doesn't come back sporadically between that I can live with it.

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