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Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW

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Bimmerod
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2016/08/24 19:48:09 (permalink)
I am not sure if there is anything wrong with my GPU but I wanted to provide you with the info so you can let me know if it is a cause for concern. I don't know if I need
to submit an RMA or not ???
I have run tests in the past and have had outstanding results - userbenchmark.com/UserRun/1532197
I recently ran a test and my GPU is basically not doing anything - userbenchmark.com/UserRun/1558280
 
I am also getting FPS lag/issues while playing games. The performance has definitely decreased for no apparent reason ???
 
Here is the 3DMark test with the results - 3dmark.com/3dm/14351463
I have checked my BIOS and my voltage is steady 12.096V and does not fluctuate.


I read on another forum about running the same tests with the Debug option checked in the Nvidia control panel.
Here is the result of that 3DMark test - 3dmark.com/3dm/14351893
This is obviously a better result so I decided to run a userbenchmark test and it still came out the same
Userbenchmark result - userbenchmark.com/UserRun/1564247
 
Not sure what all this means as the card has been great since the beginning of the year.
I have uninstalled and reinstalled the Nvidia drivers following Sanjin's advice with no impact or changes. 
 
Attached is a screen shot of my Corsair Link info along with GPU-Z and CPU-Z
 
Any thoughts ???
post edited by Bimmerod - 2016/08/24 19:51:16

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#1

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    arestavo
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/24 20:17:26 (permalink)
    Full computer specs and OS version will really help here.
     
    From the looks of that Firestrike score (3dmark.com/3dm/14351463) - your CPU is really, really, really, really slow.
     
    Do you have a slow-mo switch on your motherboard? If so, turn it off. If not then reset your motherboard BIOS settings to optimal default values, save and restart, and test again.
     
    You should also check to see if your CPU is overheating - you can use Corsair Link's Graphing option at the top. It will show the max temperature per core, and if any are getting over 90C you are overheating and the CPU is downclocking to protect itself.
    post edited by arestavo - 2016/08/24 20:22:24
    #2
    Sajin
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/24 21:37:18 (permalink)
    +1 to checking for cpu overheating while running games/benchmarks.
    #3
    Bimmerod
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/24 22:11:34 (permalink)
    Ok I did some further testing and swapped out another 980ti from my buddies computer and I'm getting the same results. So it obviously is not the GPU.
     
    I am not sure how I can narrow it down between the MB and CPU ??? I have updated the bios to the latest version and that did not make a difference.
     
    I attached a log from Corsair Link for the Userbenchmark test I just ran. I have never seen any of the core temps get hot.
     
    Also added my system specs from Speccy.
     
    Thanks again for your help on this. One day the computer is working fine then the next day it starts this ???

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    #4
    Bimmerod
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/24 22:12:50 (permalink)
    I don't understand why only one image shows up ???

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    Bimmerod
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/24 22:14:16 (permalink)
    Trying again.....

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    #6
    Sajin
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/24 22:18:09 (permalink)
    Try driver 368.81.
    #7
    Bimmerod
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/24 23:24:37 (permalink)
    Ok, I installed the older driver using your clean install method.
     
    Unfortunately, I am getting the same results on both Userbenchmark and 3DMark tests :(
     
    Not sure what I can try to get this sorted out ???
     
    Thanks
    #8
    Bimmerod
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/24 23:38:41 (permalink)
    I also ran the Intel Processor Diag tool and have attached the results.
     
    Any way to run some kind of test on the mobo ? I have already updated the Bios and reset everything to factory defaults.

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    Sajin
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/25 07:53:07 (permalink)
    You should try doing a clean install of Windows onto a separate partition to see if it helps solve the problem.
    #10
    Bimmerod
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 00:11:55 (permalink)
    Before I go and install Windows on another drive, I wanted to report back some findings.
     
    Since I have been watching some YouTube videos and trying to troubleshoot this issue I noticed something peculiar.
     
    After approximately 60 seconds the video itself gets really laggy but the funny thing the audio never skips a beat. As soon as I touch the mouse the video cleans up and goes to it's correct timing and everything is fine for another minute or so. This also happens if I play a local video on WMP or VLC.
     
    After this discovery I decided to run the Userbenchmark test again since the GPU portion is towards the end of the 90 second test. The first test like I have been doing had the same result as reported previously. The second test I made sure to move the mouse during the test to prevent whatever is causing the "sleepiness" of the graphics to not occur.
     
    The good news is we are on to something since the second test (userbenchmark.com/UserRun/1575098) was very similar to test I have run successfully in the past. The bad news is I still cannot figure out what could be causing this "sleppy" issue.
     
    That explains why I don't see the lag in games very often because I am constantly moving the mouse around so it does not have time to get "sleepy"
     
    I decided to run another 3DMark test to confirm these suspicions and as long as I move the mouse every 15-20 seconds the tests complete with favorable results - 3dmark.com/3dm/14400706
     
    Any ideas what is going on here ???
    #11
    Sajin
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 06:23:20 (permalink)
    Hmm. Try setting power management mode inside the nvidia control panel to prefer maximum performance. Change windows power options to high performance too. Reboot PC. Retest.
    #12
    Bimmerod
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 12:53:32 (permalink)
    Changed both settings and I am still getting the same issues with Video playback in any format, web or local.
     
    After 60 seconds, video lags but sound stays perfect. If I move the mouse the video catches up and then will repeat the lag if I don't move the mouse for another 60 seconds.
     
    Any other thoughts on what could be causing this ?
     
    Maybe I could just reinstall Win 10 over my existing installation (upgrade) ? Is that a possibility that might work ?
    post edited by Bimmerod - 2016/08/26 13:32:31
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    Cool GTX
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 13:32:30 (permalink)
    If you are running Win 10 with the Anniversary update --- did you kill the Xbox DVR --- MS turned it on by default - all the time
     
    Earlier post #4, why are your CPU core clocks not all the same ?
     
    Multiplier 12, 25 ,27 ???   why would you do that ?
     
    Turned OFF sleep and Hibernate ?
    post edited by Cool GTX - 2016/08/26 13:35:55

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    Bimmerod
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 13:40:39 (permalink)
    Cool GTX
    If you are running Win 10 with the Anniversary update --- did you kill the Xbox DVR --- MS turned it on
     
    Earlier post #4, why are your CPU core clocks not all the same ?
     
    Multiplier 12, 24 ,27 ???   why would you do that ?
     
    Turned OFF sleep and Hibernate ?




    I'm not sure how that Speccy program works but the multiplier under the CPU keeps moving around which affects the value there ??? I definitely did not set anything with the core speeds. It is set on Auto in hte BIOS and I haven't even touched it.
     
    Even when I run it again it looks normal for a second....then the multiplier goes back down to 12 on random cores ???
     
    Sleep and Hibernate have never been on. The only thing that is set is the monitor goes to sleep after 60 minutes. The computer is always on and I never turn it off.

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    Bimmerod
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 13:42:08 (permalink)
    Oh and I'm not running the Anniversary Update.
     
    Still on build 10586
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    Bimmerod
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 14:57:30 (permalink)
    I even tried the whole Windows goes to sleep after 60 seconds BS.

    answers.microsoft.com/en-us/windows/forum/windows_8-performance/windows-8-pro-goes-to-sleep-after-60-seconds-of/b1a32492-f9cc-4db9-ad70-987af074fa08?auth=1
     
    The issue is mine doesn't really go to sleep it just sits there and the only way I know it's messed up is if there is some kind of video running on the screen. Then you can see the lag and notice that the computer is actually lagging. The weird thing is the audio stays perfect....OMG this is frustrating !!!!
     
    I have checked the screen saver timeout/lockout. Nothing is working !!!!
     
    None of this is making any difference :-(
    #17
    arestavo
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 14:59:34 (permalink)
    Bimmerod
    I even tried the whole Windows goes to sleep after 60 seconds BS.

    answers.microsoft.com/en-us/windows/forum/windows_8-performance/windows-8-pro-goes-to-sleep-after-60-seconds-of/b1a32492-f9cc-4db9-ad70-987af074fa08?auth=1
     
    The issue is mine doesn't really go to sleep it just sits there and the only way I know it's messed up is if there is some kind of video running on the screen. Then you can see the lag and notice that the computer is actually lagging. The weird thing is the audio stays perfect....OMG this is frustrating !!!!
     
    I have checked the screen saver timeout/lockout. Nothing is working !!!!
     
    None of this is making any difference :-(




    If I were you, a windows install from scratch sounds like a good option at this point.
     
    And if your windows 10 install is already activated you don't even need to know the install key - just format the drive and install windows 10 again and activate. 
     
    BE SURE to save any data (pictures, etc.) to a DVD or another drive so you don't lose them!
    #18
    Cool GTX
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 15:32:28 (permalink)
    arestavo
    Bimmerod
    I even tried the whole Windows goes to sleep after 60 seconds BS.

    answers.microsoft.com/en-us/windows/forum/windows_8-performance/windows-8-pro-goes-to-sleep-after-60-seconds-of/b1a32492-f9cc-4db9-ad70-987af074fa08?auth=1
     
    The issue is mine doesn't really go to sleep it just sits there and the only way I know it's messed up is if there is some kind of video running on the screen. Then you can see the lag and notice that the computer is actually lagging. The weird thing is the audio stays perfect....OMG this is frustrating !!!!
     
    I have checked the screen saver timeout/lockout. Nothing is working !!!!
     
    None of this is making any difference :-(




    If I were you, a windows install from scratch sounds like a good option at this point.
     
    And if your windows 10 install is already activated you don't even need to know the install key - just format the drive and install windows 10 again and activate. 
     
    BE SURE to save any data (pictures, etc.) to a DVD or another drive so you don't lose them!


    +1
     
    Is this an upgrade OS or did you do a clean install ?

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    Bimmerod
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 16:15:20 (permalink)
    This is an upgrade from Win7 Pro to Win 10 Pro several months ago.
     
    Should I try just another installation of Win 10, kind of like a upgrade/repair of this installation ?
    I really don't want to start from scratch again if I don't have :-(
     
    I'm dreading format C:
    #20
    Sajin
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 16:57:08 (permalink)
    You need to do a clean install of windows. Do not do a upgrade/repair install.
    #21
    Cool GTX
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/26 17:16:40 (permalink)
    Sajin
    You need to do a clean install of windows. Do not do a upgrade/repair install.


     
     
    +1K

    If your Win 10 is already activated, just to a Clean Install of Win 10 same version
     
    It is a Much Better way to do it
     
    I like the USB install

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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/27 01:05:16 (permalink)
    Alright, I finally broke down and did a Format C: with a fresh install of Win 10 Pro via USB.
     
    The great news is my issue is GONE !!!  
    No more moving the mouse to keep the computer awake......lol


    3dMark Test-
    3dmark.com/3dm/14428513

    Userbenchmark-
    userbenchmark.com/UserRun/1580614
     
    It just sucks that I have to reinstall everything that I just did several months ago 
     
    Thanks again for all your help on this.
    #23
    arestavo
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/27 06:45:36 (permalink)
    Glad you got it sorted!

    Sometimes Windows goes nanners and there's nothing for it but a clean install.

    You might consider getting a cheap spinning drive to keep a backup of all your downloaded games incase you need to reinstall in the future. For me, I have a BIG RAID6 array where I keep everything but my Windows install on - it makes it much easier and much less painful to do a fresh windows install every so often.
    post edited by arestavo - 2016/08/27 06:48:07
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    Sajin
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/27 08:33:36 (permalink)
    Bimmerod
    Alright, I finally broke down and did a Format C: with a fresh install of Win 10 Pro via USB.
     
    The great news is my issue is GONE !!!  
    No more moving the mouse to keep the computer awake......lol


    3dMark Test-
    3dmark.com/3dm/14428513

    Userbenchmark-
    userbenchmark.com/UserRun/1580614
     
    It just sucks that I have to reinstall everything that I just did several months ago 
     
    Thanks again for all your help on this.



    #25
    Cool GTX
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    Re: Low GPU Scores on Userbenchmark and 3DMark tests - EVGA 980ti FTW 2016/08/27 08:47:58 (permalink)
    arestavo
    Glad you got it sorted!

    Sometimes Windows goes nanners and there's nothing for it but a clean install.

    You might consider getting a cheap spinning drive to keep a backup of all your downloaded games incase you need to reinstall in the future. For me, I have a BIG RAID6 array where I keep everything but my Windows install on - it makes it much easier and much less painful to do a fresh windows install every so often.

    +1
     
    WOOT its fixed
     
    After you update Win 10 and other software----- Make an Image of it

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