johnys7
Dear EVGA , yesterday my 1080 FTW literally exploded while i was playing a game as usual! As it seems its the common problem with the VRM's. I submitted yesterday my RMA request on the EVGA.eu site but yet no answer or no email....

Because i live in Greece and there is no EVGA here...i bought the card from the EVGA.eu store...

The 1080 FTW cards had some issues with some VRM IC's being out of spec. I bet the OP's card is one of the cards that is affected by one of those defective VRM IC's.

Dear johnys7,
 
I am sorry that you had a problem with your card and that you are upset.  I can confirm that our team has answered the two emails that you did send in to them and that we are here to help.  I will be sending you another email trying to find the information needed to help with the pickup of your product and thank you for your patience throughout this process.

panzlock
Remember a while back some forum patrons (possibly moderators, as well) confidently suggesting that nothing was wrong with the GTX 1070/1080 series EVGA produced? And the FurMark stress test Guru3D performed was beyond usual strain these cards would be subjected to? And now we have people actually insisting that only a handful of cards have blown up/caught fire. Say, 10 as opposed to 30.
 
And to the guy who asked me why I felt the need to post on an EVGA forum about the ROG Strix I am buying instead of EVGA's crippled alternative...THIS is why.
 
Do your research, people. Hasty purchases lead to salt and Kleenex.

Yeah I'm beginning to worry too. More and more of these post are popping up so how many cards will be burned up within the next year? First they were talking about the furmark extreme cases which was understandable but in normal gaming this shouldn't happen. The lifespan of the components has been greatly reduced if cards already are failing. Not sure what I should fell about having a ticking bomb in my computer and the slow/no response in thermalpads doesn't help either.

Still waiting for my thermal pads! 4 weeks and counting.

http://www.gamersnexus.net/guides/2691-final-evga-vrm-thermal-torture-test-and-analysis
 
Please see the testing done by gamersnexus. Failures happen, but the temperatures are not the cause.

Dear johnys7,
 
Thank you for your time through email and please do not hesitate to let me know if you should have any additional questions or concerns. chrisb@evga.com 

To be honest i've been following this very closely being the owner of a 1070FTW ACX3.0. So far i've only seen 4 separate destroyed cards. Several were the same picture being used by others to claim their card blew up. Probably for fake internet fame. But EVGA themselves have said out of a million cards shipped they've had about 200 RMA's. That's a failure rate of 0.02%. That is about average for ANY manufacturer.
My washing machine blew up on tuesday. It doesn't mean every single one of that model is faulty. I was just unlucky. One faulty product from a manufacturer doesn't mean you should abandon that manufacturer. Two or three, then fair enough. But this whole thing has been blown out of proportion by low rate gaming/tech journalists publishing sensationalist articles to get clicks. Those sites live or die on the number of clicks they get, so of course they're going to use headlines to get people clicking.
Headlines such as "EVGA cards blowing up for many gamers". Without even caring about checking actual numbers.
 
In the case of the OP, EVGA have been very good dealing with my issues which were nothing to do with overheating. I've received my thermal pads yesterday which i'm fitting today and i've just received the link to pay shipping for my power link. All in all EVGA have been very good with their support in my experience.
Don't be disheartened by the issues you are facing. It's not EVGA's fault you live in Greece and they have no direct contact there. I got straight into a chat with an EVGA support rep in the UK and he sorted my issues within a couple of minutes. Just make sure their emails aren't being diverted into your spam folder. Good luck with your card, and don't let one failure cloud your judgement. I was a Gigabyte card user for years, but comparing this 1070 FTW to a Gigabyte 1070 the EVGA card had better temps and overclocks. It passed 2GHz out of the box and only hits 64'c under load!
 
No, i don't work for EVGA or anything like that, and i think this whole mess could have been avoided for a few cents worth of rubber padding. But they've been very proactive on this issue and that should give you confidence in their willingness to help. Plus these FTW cards look badass! lol
 

Maybe is problem and exaggerate little. That would not be first time.
But EVGA is very popular and that's expected. 
Everybody have some hardware problems from time to time... 
 
Example new and excellent iPhone 7... Models with Intel modem are inferior to Qualcomm.
Imagine that... 
 
I'm curious when you say card explode, did you hear loud when that happen,,, and computer stop to work?
 
 
 

dJbLoW
I use 1070 FTW. I'm expecting a thermal pad to be in for 4 weeks. Sorry, but if you do not send in the near future, it will be filled with burned cards. What are you still waiting for? Let's open the RMA and return the card. We have been patient for over a month. Now hold your Evga hand quickly and start submissions.
 
We will disassemble the cards and install them again.
 
 
Thank you!



 
 

 
The damage from internet is done... but the truth is somewhere else... 
 
https://youtu.be/mpxQaSjQclo?t=22m37s
 
Please stop believe what internet said, only use the facts...

ilyama

dJbLoW
I use 1070 FTW. I'm expecting a thermal pad to be in for 4 weeks. Sorry, but if you do not send in the near future, it will be filled with burned cards. What are you still waiting for? Let's open the RMA and return the card. We have been patient for over a month. Now hold your Evga hand quickly and start submissions.
 
We will disassemble the cards and install them again.
 
 Thank you!

 
The damage from internet is done... but the truth is somewhere else... 
 

 
Please stop believe what internet said, only use the facts...

Thanks for the video. Since the new BIOS and pads don't make a difference regarding this dangerous problem, how is EVGA really going to address it? RMA with new engineered cards?

MitchyK7
To be honest i've been following this very closely being the owner of a 1070FTW ACX3.0. So far i've only seen 4 separate destroyed cards. Several were the same picture being used by others to claim their card blew up. Probably for fake internet fame. But EVGA themselves have said out of a million cards shipped they've had about 200 RMA's. That's a failure rate of 0.02%. That is about average for ANY manufacturer.
My washing machine blew up on tuesday. It doesn't mean every single one of that model is faulty. I was just unlucky. One faulty product from a manufacturer doesn't mean you should abandon that manufacturer. Two or three, then fair enough. But this whole thing has been blown out of proportion by low rate gaming/tech journalists publishing sensationalist articles to get clicks. Those sites live or die on the number of clicks they get, so of course they're going to use headlines to get people clicking.
Headlines such as "EVGA cards blowing up for many gamers". Without even caring about checking actual numbers.
 
In the case of the OP, EVGA have been very good dealing with my issues which were nothing to do with overheating. I've received my thermal pads yesterday which i'm fitting today and i've just received the link to pay shipping for my power link. All in all EVGA have been very good with their support in my experience.
Don't be disheartened by the issues you are facing. It's not EVGA's fault you live in Greece and they have no direct contact there. I got straight into a chat with an EVGA support rep in the UK and he sorted my issues within a couple of minutes. Just make sure their emails aren't being diverted into your spam folder. Good luck with your card, and don't let one failure cloud your judgement. I was a Gigabyte card user for years, but comparing this 1070 FTW to a Gigabyte 1070 the EVGA card had better temps and overclocks. It passed 2GHz out of the box and only hits 64'c under load!
 
No, i don't work for EVGA or anything like that, and i think this whole mess could have been avoided for a few cents worth of rubber padding. But they've been very proactive on this issue and that should give you confidence in their willingness to help. Plus these FTW cards look badass! lol
 

There's a lot of contradiction and padding in your statement. Can you please point to posts where "the same picture [was] being used by others to claim their card blew up"?
 
I will add: Before EVGA, I had used MSI for over a decade. I found their cards to be of reasonable quality, but the support to be horrific. Even AFTER a card blowing up and a motherboard damaged, I would still pick EVGA over MSI.
 
I think that says quite a lot about EVGA...
 
EDIT: As far as I know, Greeks are supported by the German office (the UK and DE phone number goes through to Germany). I may be incorrect, however.