Charge Me Up
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Monday, December 21, 2015 4:46 AM
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Solved. Bad 24-pin motherboard cable. Been there/done that with guitar cables and USB cables, but never with a brand new PSU 24-pin cable. Original text of first post after the line. ----------------------------------------------------- Hello; first time EVGA buyer here. Hesitant to connect this new Supernova 1200 P2 PSU to my system board because it fails all tests on my new ThermalTake Dr. Power II diagnostic unit. Diagnostics for Mainboard, SATA, VGA, and CPU all produce voltage faults, with no successful readings at all. The PSU will not even spin up its fan during these tests, not even with "eco" mode disabled. I know that sometimes cables are meant for specific PSUs, so I made sure that I used the cables that came with the PSU for the test. The tester is a known-good device. I was able to confirm that said tester works correctly and properly validates a known-good PSU made by a different manufacturer. I then plugged in the test-block that came with the PSU and tried powering on the unit with "eco" mode enabled, and again with it disabled. There seems to be no indication of behavior from the PSU, and if I understand the manual correctly, with eco mode disabled, the PSU's fan should have spun up. It does not. I tried connecting/reconnecting the 24-pin cable several times (at both ends), to no avail. Because I cannot seem to get a good diagnostic test, I am hesitant to plug this PSU into my motherboard, because I don't want to run the risk of damaging my system components. Does anybody here know if EVGA power supplies exhibit misbehavior when using a diagnostic tool such as the DR Power II? I would think that they should pass with all voltages reported in the proper ranges. Shall I just RMA this unit, or would it help to place a support call first?
post edited by Charge Me Up - Thursday, December 31, 2015 0:45 PM
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Charge Me Up
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Monday, December 21, 2015 3:22 PM
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I called support and we are doing a cross-ship RMA.
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bcavnaugh
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Monday, December 21, 2015 3:31 PM
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You would be the First to not install a new power supply and not test it in the computer it was meant for. The Fan will only spin when the temps are high enough. The ThermalTake Dr. Power II diagnostic unit is nice but it is meant for diagnostic after a failed Power Supply in my book. Where did you buy your new power supply from?
post edited by bcavnaugh - Monday, December 21, 2015 4:01 PM
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Charge Me Up
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Monday, December 21, 2015 4:52 PM
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Thank you for your reply. That was my question in my first post above: Is this normal behavior? If a couple of people had responded to the affirmative, then I would have connected it to my system. But in absence of that, I don't want to put my system at risk for damage. Nobody answered my post in a morning's time and with Christmas coming up this week, I decided to call support for the same advice. To their credit, they responded faster than this forum, which is almost unheard of for an 800 number these days! I'm not blaming anybody here of course; it's possible that nobody here knew the answer to my question and so didn't respond. I wasn't expecting nor needing a dozen "I don't know" responses. Anyway, I described everything as in my first post above, and the EVGA support rep suggested that we do an RMA. To be clear, I was only asking for his advice and he knew that. I did not demand an RMA but he suggested that we just do one, and he offered to help me with it even though this was an Amazon purchase. Besides, it's being cross-shipped, so I will have both on hand at the same time. If the new one passes the tester, then I'll know I did the right thing. On the other hand, if the new one fails the tester like the old one did, then I'll call support again and we'll figure out what to do. Maybe this IS normal behavior after all, but right now nobody seems to know. As for the test-block...the fan SHOULD spin up when "eco" mode is disabled. As described in the manual, my post above, and relayed to the support guy. He seemed knowledgeable about the product and did not oppose me or try to tell me that there's "no way" the fan wouldn't spin up with the test block in place. Now maybe you're right on this too. If so, we'll find out soon enough. Thanks again! P.S. Diagnostic tools are often used to "pre-test" a device before installing it into a system. This tool is much like a (very) specialized multimeter, and I know a lot of people who'll test a new PSU on a multimeter before installing it. We know what the specs should read for the 24 pin, PCIe VGA, SATA, and peripherals. It seems perfectly reasonable to test it first before installing it into a $2500 system that is old enough now to make motherboard, memory, CPU, and GPU parts replacement difficult and/or expensive.
post edited by Charge Me Up - Monday, December 21, 2015 4:56 PM
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Charge Me Up
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Wednesday, December 30, 2015 5:23 PM
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I have an update to share with you. My replacement PSU arrived today, and I put it on the tester. It worked correctly, with all voltages appearing to be within acceptable ranges, even for VGA, SATA, and CPU connections. I also observed that the PSU's fan starts up shortly after the tester is engaged in "test mode" to provide an electrical load on the PSU, and as long as the ECO mode switch is set to "disabled". For grins, I decided to do some isolation testing. After some process of elimination, I have confirmed that the original PSU is also functional and that the problem was 100% caused by the 24-pin motherboard cable that came with the original unit. Something is definitely wrong with that cable itself or with one of the connectors. I think it was a good decision to test the PSU before installing it, and I'm glad I stuck to my original gut-feeling. There's no telling what might have broken (or not) if I had tried to install any PSU with a bad motherboard cable. I'll install the new one into the workstation later today, with all the new cables. The original PSU will go back to EVGA via the RMA shipping materials that they sent me, along with the bad cable(s) and a note describing the problem that I discovered. It feels good to have at least ONE thing close to being fixed this week.
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notfordman
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Wednesday, December 30, 2015 5:34 PM
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Not many users would test a new unit. Glad you have it sorted, nice PSU. I hope to upgrade to that unit for the efficiency.
post edited by notfordman - Wednesday, December 30, 2015 7:55 PM
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Cool GTX
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Wednesday, December 30, 2015 5:40 PM
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Charge Me Up I have an update to share with you. My replacement PSU arrived today, and I put it on the tester. It worked correctly, with all voltages appearing to be within acceptable ranges, even for VGA, SATA, and CPU connections. I also observed that the PSU's fan starts up shortly after the tester is engaged in "test mode" to provide an electrical load on the PSU, and as long as the ECO mode switch is set to "disabled". For grins, I decided to do some isolation testing. After some process of elimination, I have confirmed that the original PSU is also functional and that the problem was 100% caused by the 24-pin motherboard cable that came with the original unit. Something is definitely wrong with that cable itself or with one of the connectors. I think it was a good decision to test the PSU before installing it, and I'm glad I stuck to my original gut-feeling. There's no telling what might have broken (or not) if I had tried to install any PSU with a bad motherboard cable. I'll install the new one into the workstation later today, with all the new cables. The original PSU will go back to EVGA via the RMA shipping materials that they sent me, along with the bad cable(s) and a note describing the problem that I discovered. It feels good to have at least ONE thing close to being fixed this week. 
GREAT News - nice to see you solved the puzzle
Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members
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Charge Me Up
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Wednesday, December 30, 2015 5:51 PM
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Thanks guys! I'm not an engineer but I live and work among several, so maybe some things have rubbed off on me; zebras' stripes and all... Part testing can't easily or feasibly be done for EVERYTHING you install into a computer, such as GPUs. But a PSU can be tested quite easily and it's basically connected to EVERYTHING. A dodgy PSU has the means, opportunity, and maybe even motive to leave a swath of destruction, so I like to test these whenever possible. Happy New Year!
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Cool GTX
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Wednesday, December 30, 2015 6:06 PM
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May want to edit your Title to say ------ Solved
Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members
I am a Volunteer Moderator - not an EVGA employee
Older RIG projects RTX Project Nibbler
 When someone does not use reason to reach their conclusion in the first place; you can't use reason to convince them otherwise!
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Charge Me Up
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Thursday, December 31, 2015 0:46 PM
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Cool GTX May want to edit your Title to say ------ Solved
Done; thank you for the reminder!
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Geoff1968
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Thursday, December 31, 2015 9:08 PM
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hi, sorry to add to your post, but been googling all night to try and find an answer to a similar issue, i have with a g2 supernova 550w and upon connecting the tester provided with eco off all i get when i power on is a slight twitch of the fan, i assume from your posts above that the fan should spin during this test.
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Charge Me Up
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Saturday, January 02, 2016 5:28 PM
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Hello; it's no problem adding to this thread if you think your problem is the same as mine was. But if your problem drags on for a bit you may want to open your own thread because mine says "solved" in the subject line, so some folks may no longer be watching. I have a 1200 watt P2. It would stand to reason that your G2's Eco mode should work the same way as my P2 (G2 probably part of the nomenclature for "Gold" efficiency and P2 is probably intended to mean "Platinum" efficiency). If you are using an electronic tester that puts a load on the PSU, then yes the fan should spin while Eco mode is "disabled", and the fan should not spin when Eco mode is engaged (but once you fire up something heavy like a game, Folding at Home, or some sort of CPU or GPU compute activity, Eco mode should let the PSU fan turn on automatically). That I can confirm. But once I figured out that the cause of my problem was a bad cable that came with the first PSU, I did not think to retest either the first PSU or the RMA cross-shipped second PSU with the little "dummy plug" that comes in the package. I think it "should" work the same way, but I don't know for sure because I have not confirmed it, and the good motherboard cable is now installed into and snaked around the box, making testing impossible without several hours of work and rework, for which I don't have the time. These PSUs have a long warranty period; just make sure you register it. If you suspect yours is bad, call EVGA. They did a good job with the cross-ship for me, and the only complaint I would have is 7 days it took to arrive but then it WAS the week between Christmas and New Year's, so I can't really complain. The first PSU is all packed up and ready to go back to EVGA. I put a big tag on on the bad cable, so hopefully it won't end up going to somebody else. I'll be making a UPS run shortly.
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Geoff1968
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Saturday, January 02, 2016 7:30 PM
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thanks for the reply, i did put a thread up, but read your post and there does not look much activity goes on these forums all be it Holiday period etc , this being my Son's first build , i read the manual with the G2 saying that the tester tool provided with the PSU " says the fan will not spin when in eco mode but i assume it would spin when turned off, because if not why provide it in the first place.( other than to ground it) having spent most of the day googling for an answer all i could find was the paper clip test silimar to the test tool provided, also been told that these eco psu's the fans will not run until a sufficient load was placed on the unit, so the test tool rather pointless. then i saw your post and the guy from EVGA stating that the fans should run when not in eco so rather confussed matters. i was not using any diagnostic tester to put a load on the unit.
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Charge Me Up
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Re: Brand New Supernova 1200 P2 fails on tester and fan won't spin up w/test block plugged
Saturday, January 02, 2016 7:52 PM
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Hi again. Yeah, the fan should run when Eco mode is disabled. If, as you say, all it does is "pulse" but does not fire up while Eco is disabled, then something is definitely not right. Without a multimeter or electronic tester, it's impossible to say whether it's a bad cable like I had or something internal to the PSU. Even with a tester, you still have some limitations because the best you can do is confirm that the combination of PSU and its included cables are good or not good. Isolation testing would require a second unit and/or a second set of cables. Edit: You could possibly use a multimeter to test each cable lead to be sure it can support a current from end-to-end. But that would be time-consuming and may not be worth the trouble for a unit that's still under warranty. I recommend you call EVGA support (probably on Monday). And I wish you luck on this. Happy New Year!
post edited by Charge Me Up - Saturday, January 02, 2016 7:55 PM
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