EVGA

Hot!x17 Mouse software Problem

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ODIN-BF3
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2021/05/22 10:08:51 (permalink)
I thought it was an RGB mouse. but where are the colors, i can only set white or black lol
post edited by ODIN-BF3 - 2021/05/22 17:57:10

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    ajchai
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    Re: x17 Mouse software Problem 2021/06/02 13:05:25 (permalink)
    make sure you are on the right profile and try a different port
    #2
    Beanard
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    Re: x17 Mouse software Problem 2021/06/06 23:49:22 (permalink)
    Does the software allow an RGB sequence, like transitioning between two colors or anything similar?
    #3
    FlipReset
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    Re: x17 Mouse software Problem 2021/06/07 02:36:17 (permalink)
    You click on those circles and a box pops up where you can change the color. Black = off.
    #4
    TomStev
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    Re: x17 Mouse software Problem 2021/06/07 09:07:41 (permalink)
    So in other parts of the evga forum we have been talking about this issue and so far from what we have seen, this is only an issue for AMD users.  we haven't heard it being an issue with intel systems.  but evga won't respond to us.  may just have to return my mouse since it's faulty.
    #5
    th3cl3ric
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    Re: x17 Mouse software Problem 2021/06/07 10:32:46 (permalink)
    but if it is an AMD issue . . . did you update your BIOS with the lastest USB fix?
    #6
    TomStev
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    Re: x17 Mouse software Problem 2021/06/07 17:51:51 (permalink)
    th3cl3ric
    but if it is an AMD issue . . . did you update your BIOS with the lastest USB fix?


    I am on the latest bios.  This is something specifically in the software it's self it seems.  Bios shouldn't (though stranger things have happened) affect the ability to activate a color wheel with in an application.
    #7
    BIGYELLOW
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    Re: x17 Mouse software Problem 2021/07/06 12:27:11 (permalink)
    Yea same issue happened with me too, there is only white for me when I click static on. I have an intel core and it doesn't work for me. Also, cancel is spelt wrong in the setup menu.
    post edited by BIGYELLOW - 2021/07/06 12:28:21
    #8
    illease
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    Re: x17 Mouse software Problem 2021/07/08 14:22:02 (permalink)
    I have the same problem. While the main system I use it on is AMD I have also plugged it into Intel systems and I still can't get the color wheel to come up.
    #9
    Wy8840
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    Re: x17 Mouse software Problem 2021/07/19 14:55:29 (permalink)
    AMD build here as well and the software is giving me nothing but problems. Program closes the second I open it. 
    #10
    ODIN-BF3
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    Re: x17 Mouse software Problem 2021/07/21 17:08:18 (permalink)
    Why is EVGA support not responding here ? hello Evga 
    #11
    Wy8840
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    Re: x17 Mouse software Problem 2021/07/22 13:51:51 (permalink)
    After many days of testing the software out I've discovered some weird issues with it. First off if I unplug the x17 and run the software I'm presented with the Evga screen from the app but it's blank and the moment I plug in the mouse the app closes. 
    #12
    ODIN-BF3
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    Re: x17 Mouse software Problem 2021/08/06 20:39:55 (permalink)
    Why is EVGA support not responding here ? hello Evga 
    #13
    EVGA_James
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    Re: x17 Mouse software Problem 2021/08/20 14:18:36 (permalink)
    Bear in mind that the forums are community driven. For immediate assistance it is best to contact our support team directly by submitting a support ticket or at 888-881-3842 Mon-Fri 9am-6pm PT. 
     
    As for your issue. Some have reported this but we have yet to replicate it. It is likely an issue either caused by another application conflicting or Windows issue. Some have tested their same mouse in a different system without issues changing the RGB and others have tried it on a separate Windows install on the same system without issue. Make sure that your OS is fully up to date, you can provide us with your current windows build to look further into. Also if you have the EVGA Precision X1 installed make sure to disable or uninstall LED sync as it is not compatible with the Unleash RGB. We will be releasing a new application to sync EVGA lighting in the near future. 


    #14
    Etyrnus
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    Re: x17 Mouse software Problem 2021/08/23 11:36:46 (permalink)
    Another one having the issue here.  Have removed UnleashRGB completely, removed the firmware update, reloaded firmware provided by support as instructed.  I do understand part of my issue could be due to being on Windows 11 Beta, however that is a factor that development should be actively working on regardless.  Reinstalling your OS shouldn't be a troubleshooting step unless there is an indication that can be found in a log file or event viewer that would show an OS level issue. 
     
    Edit:  This is a shame since the ergonomics of this mouse are fitting me better than my Glorious Model O wireless too.  
    post edited by Etyrnus - 2021/08/23 11:42:51


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    #15
    Wy8840
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    Re: x17 Mouse software Problem 2021/08/23 18:47:20 (permalink)
    The software does not work with Windows starting from 1903 and up. I had a spare hd and installed an older Windows 10 (1809) version and ran the software on that version of course it worked. Something is breaking the software starting with Windows 1903 and up. 
    #16
    ForSerious
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    Re: x17 Mouse software Problem 2021/08/24 15:08:56 (permalink)
    Wy8840
    The software does not work with Windows starting from 1903 and up.

    I wish that that was more helpful, but I suspect it will not be.
    My Windows says 21H1 for version. OS Build: 19043.1165 and I do not have the problems mentioned in this thread.
    #17
    Wy8840
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    Re: x17 Mouse software Problem 2021/08/24 20:57:02 (permalink)
    ForSerious
    Wy8840
    The software does not work with Windows starting from 1903 and up.

    I wish that that was more helpful, but I suspect it will not be.
    My Windows says 21H1 for version. OS Build: 19043.1165 and I do not have the problems mentioned in this thread.


    I too have 21H1 on my main pc build and the software would not load for me. I was not about to format all of my data just to get this issue resolved so I used a spare hd lying around and used Windows 1809 and ran the software and funny enough it worked. I'm not alone on this issue and the seems to centered around FirmwareUpdate.exe as I looked in Windows Event Viewer and the error was saying FirmwareUpdate.exe could not run due to it looking for an older version of the .Net Framework. 
    #18
    ForSerious
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    Re: x17 Mouse software Problem 2021/08/25 07:13:17 (permalink)
    Wy8840
    I looked in Windows Event Viewer and the error was saying FirmwareUpdate.exe could not run due to it looking for an older version of the .Net Framework.

    That is the single most helpful thing that has been said about this issue!
     
    That should be enough for EVGA to be able to reproduce the issue on their end and fix it. Worst case, they can just ship the .NET framework package it needs with the installer.
    #19
    Wy8840
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    Re: x17 Mouse software Problem 2021/08/25 17:33:56 (permalink)
    This was under the Summary page events in Windows Event Viewer.
     
    Faulting application name: FirmwareUpdate.exe, version: 1.0.0.0, time stamp: 0xfeea13ec
    Faulting module name: KERNELBASE.dll, version: 10.0.19041.1110, time stamp: 0xc830c52d
    Exception code: 0xe0434352
    Fault offset: 0x0012b4b2
    Faulting process id: 0x2b78
    Faulting application start time: 0x01d77c380d152760
    Faulting application path: C:\Program Files (x86)\EVGA\Unleash RGB\FWUpdate\FirmwareUpdate.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: d51e492c-8807-43be-9357-86bed79854f6
    Faulting package full name:
    Faulting package-relative application ID:
     
    This is under the Administrative Events in the Event Viewer:
     
    Application: FirmwareUpdate.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.Management.ManagementException
    at System.Management.ManagementException.ThrowWithExtendedInfo(System.Management.ManagementStatus)
    at System.Management.ManagementEventWatcher.Start()
    at FirmwareUpdate.ViewModels.MainWindowViewModel.initialUsbPnp()
    at FirmwareUpdate.ViewModels.MainWindowViewModel..ctor(Prism.Events.IEventAggregator)
    Exception Info: System.Windows.Markup.XamlParseException
    at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
    at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
    at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
    at System.Windows.Application.LoadComponent(System.Object, System.Uri)
    at FirmwareUpdate.Views.MainWindow.InitializeComponent()
    at FirmwareUpdate.Views.MainWindow..ctor()
    Exception Info: System.Reflection.TargetInvocationException
    at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature, Boolean)
    at System.Reflection.RuntimeConstructorInfo.Invoke(System.Reflection.BindingFlags, System.Reflection.Binder, System.Object[], System.Globalization.CultureInfo)
    at Unity.Processors.ConstructorProcessor+<>c__DisplayClass16_0.<GetResolverDelegate>b__0(Unity.Builder.BuilderContext ByRef)
    at Unity.Processors.MemberProcessor`2+<>c__DisplayClass8_0[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].<GetResolver>b__0(Unity.Builder.BuilderContext ByRef)
    at Unity.Processors.MemberProcessor`2+<>c__DisplayClass8_0[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].<GetResolver>b__0(Unity.Builder.BuilderContext ByRef)
    at Unity.Processors.MemberProcessor`2+<>c__DisplayClass8_0[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].<GetResolver>b__0(Unity.Builder.BuilderContext ByRef)
    at Unity.UnityContainer+<>c__DisplayClass111_0.<OptimizingFactory>b__0(Unity.Builder.BuilderContext ByRef)
    at Unity.Strategies.BuildPlanStrategy.PreBuildUp(Unity.Builder.BuilderContext ByRef)
    at Unity.UnityContainer+<>c.<.ctor>b__73_1(Unity.Builder.BuilderContext ByRef)
    at Unity.UnityContainer.Unity.IUnityContainer.Resolve(System.Type, System.String, Unity.Resolution.ResolverOverride[])
    at Unity.UnityContainerExtensions.Resolve(Unity.IUnityContainer, System.Type, Unity.Resolution.ResolverOverride[])
    at Prism.Unity.Ioc.UnityContainerExtension.Resolve(System.Type)
    at Prism.Ioc.IContainerProviderExtensions.Resolve[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](Prism.Ioc.IContainerProvider)
    at FirmwareUpdate.App.CreateShell()
    at Prism.PrismApplicationBase.Initialize()
    at Prism.PrismApplicationBase.InitializeInternal()
    at Prism.PrismApplicationBase.OnStartup(System.Windows.StartupEventArgs)
    at System.Windows.Application.<.ctor>b__1_0(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.DispatcherOperation.InvokeImpl()
    at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
    at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
    at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
    at System.Windows.Threading.DispatcherOperation.Invoke()
    at System.Windows.Threading.Dispatcher.ProcessQueue()
    at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
    at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
    at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
    at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
    at System.Windows.Application.RunDispatcher(System.Object)
    at System.Windows.Application.RunInternal(System.Windows.Window)
    at System.Windows.Application.Run(System.Windows.Window)
    at FirmwareUpdate.App.Main()
     
     
     
    Just wanted to post this for the mods as well as this was in my error log in my Event Viewer when I was getting errors with the program. I posted all issues related to the program and maybe something here could help fix the problem so mods have a look at it.
    #20
    EVGA_James
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    Re: x17 Mouse software Problem 2021/08/25 17:49:53 (permalink)
    I've forward this to our software team to look into
     
    Thanks


    #21
    EVGA_James
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    Re: x17 Mouse software Problem 2021/08/27 11:48:57 (permalink)
    It does appear to be a Windows specific issue due to a  possible corruption in the WMI (Windows Management Instrumentation) repository. This is indeed a Windows issue and not a Unleash RBG causing this. Below are some steps to take to repair the WMI repository.
     
    Rebuilding the WMI repository can result in some 3rd party products not working until their setup is re-run & their MOF re-added back to the repository. 
    (You may need to reinstall some of your device's drivers and or software if affected)
     
     
    Open Command prompt and "Run as administrator" 
    enter: winmgmt /verifyrepository
    If the repository has an issue, it will respond “repository is not consistent,” 
     
    Run the command:
    winmgmt /salvagerepository
     
    Then execute the command to see if it now comes back as consistent-
    winmgmt /verifyrepository
     
    If it says that Repository is not consistent, then you need to run:
    winmgmt /resetrepository
     
    After that you can enter: winmgmt /verifyrepository and if all goes well then it will respond with  “repository is consistent” 
     
    You may want to reinstall Unleash RGB as well as test any other devices to see if you may need to reinstall their drivers/software


    #22
    Etyrnus
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    Re: x17 Mouse software Problem 2021/08/27 14:10:11 (permalink)
    EVGA_James
    It does appear to be a Windows specific issue due to a  possible corruption in the WMI (Windows Management Instrumentation) repository. This is indeed a Windows issue and not a Unleash RBG causing this. Below are some steps to take to repair the WMI repository.
     
    Rebuilding the WMI repository can result in some 3rd party products not working until their setup is re-run & their MOF re-added back to the repository. 
    (You may need to reinstall some of your device's drivers and or software if affected)
     
     
    Open Command prompt and "Run as administrator" 
    enter: winmgmt /verifyrepository
    If the repository has an issue, it will respond “repository is not consistent,” 
     
    Run the command:
    winmgmt /salvagerepository
     
    Then execute the command to see if it now comes back as consistent-
    winmgmt /verifyrepository
     
    If it says that Repository is not consistent, then you need to run:
    winmgmt /resetrepository
     
    After that you can enter: winmgmt /verifyrepository and if all goes well then it will respond with  “repository is consistent” 
     
    You may want to reinstall Unleash RGB as well as test any other devices to see if you may need to reinstall their drivers/software


    Tried the commands given.  On the verify step received "WMI repository is consistent", same after the salvage command.  Reinstalled Unleash RGB just to be on the safe side.  No change. 


    Ryzen 3800X, EVGA 3070 FTW3, 48 GB Crucial Ballistix 3200 MHz, EVGA GT 850, Gigabyte Aorus Pro AC B550, WD Black SN750 1TB, ADATA Swordfish 2 TB, EKWB ARGB 240mm AIO, 4x DeepCool MF120 GT fans, CoolerMaster NR600
    #23
    EVGA_James
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    Re: x17 Mouse software Problem 2021/08/27 14:12:15 (permalink)
    Etyrnus
     
    Tried the commands given.  On the verify step received "WMI repository is consistent", same after the salvage command.  Reinstalled Unleash RGB just to be on the safe side.  No change. 


    Can you provide the build/version of windows you are on so we can look into it


    #24
    Etyrnus
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    Re: x17 Mouse software Problem 2021/08/27 14:34:48 (permalink)
    EVGA_James
    Etyrnus
     
    Tried the commands given.  On the verify step received "WMI repository is consistent", same after the salvage command.  Reinstalled Unleash RGB just to be on the safe side.  No change. 


    Can you provide the build/version of windows you are on so we can look into it



    Please bear in mind, I'm on the Windows 11 Beta, and do accept that may be playing a component in this issue for myself.  Build information is:
     
    Edition Windows 11 Pro
    Version 21H2
    Installed on ‎7/‎29/‎2021
    OS build 22000.168
    Experience Windows Feature Experience Pack 1000.22000.168.0
     
    System info, courtesy of Steam, in case this may factor in:
    Computer Information:
    Manufacturer: Gigabyte Technology Co., Ltd.
    Model: B550 AORUS PRO AC
    Form Factor: Desktop
    Touch Input Detected
    Processor Information:
    CPU Vendor: AuthenticAMD
    CPU Brand: AMD Ryzen 7 3800X 8-Core Processor
    CPU Family: 0x17
    CPU Model: 0x71
    CPU Stepping: 0x0
    CPU Type: 0x0
    Speed: 3893 Mhz
    16 logical processors
    8 physical processors
    HyperThreading: Supported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Supported
    SSE41: Supported
    SSE42: Supported
    AES: Supported
    AVX: Supported
    AVX2: Supported
    AVX512F: Unsupported
    AVX512PF: Unsupported
    AVX512ER: Unsupported
    AVX512CD: Unsupported
    AVX512VNNI: Unsupported
    SHA: Supported
    CMPXCHG16B: Supported
    LAHF/SAHF: Supported
    PrefetchW: Unsupported
    Operating System Version:
    Windows 10 (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0
    Video Card:
    Driver: NVIDIA GeForce RTX 3070
    DirectX Driver Name: nvldumd.dll
    Driver Version: 30.0.14.7168
    DirectX Driver Version: 30.0.14.7168
    Driver Date: 8 5 2021
    OpenGL Version: 4.6
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 144 Hz
    DirectX Card: NVIDIA GeForce RTX 3070
    VendorID: 0x10de
    DeviceID: 0x2484
    Revision: 0xa1
    Number of Monitors: 1
    Number of Logical Video Cards: 1
    No SLI or Crossfire Detected
    Primary Display Resolution: 3440 x 1440
    Desktop Resolution: 3440 x 1440
    Primary Display Size: 31.38" x 13.15" (34.02" diag)
    79.7cm x 33.4cm (86.4cm diag)
    Primary Bus: PCI Express 16x
    Primary VRAM: 8191 MB
    Supported MSAA Modes: 2x 4x 8x
    Sound card:
    Audio device: Speakers (Sound BlasterX G6)
    Memory:
    RAM: 49095 Mb
    VR Hardware:
    VR Headset: None detected
    Miscellaneous:
    UI Language: English
    Media Type: Undetermined
    Total Hard Disk Space Available: 2860923 Mb
    Largest Free Hard Disk Block: 1211288 Mb
    OS Install Date: Dec 31 1969
    Game Controller: None detected


     
    post edited by Etyrnus - 2021/08/27 20:09:30


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    #25
    Etyrnus
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    Re: x17 Mouse software Problem 2021/09/03 07:18:36 (permalink)
    EVGA_James
    Etyrnus
     
    Tried the commands given.  On the verify step received "WMI repository is consistent", same after the salvage command.  Reinstalled Unleash RGB just to be on the safe side.  No change. 


    Can you provide the build/version of windows you are on so we can look into it


    Update, the 1.0.10 version just released appears to have resolved the RGB issue, thank you!


    Ryzen 3800X, EVGA 3070 FTW3, 48 GB Crucial Ballistix 3200 MHz, EVGA GT 850, Gigabyte Aorus Pro AC B550, WD Black SN750 1TB, ADATA Swordfish 2 TB, EKWB ARGB 240mm AIO, 4x DeepCool MF120 GT fans, CoolerMaster NR600
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