2022/09/20 07:26:14
dragomirc
CraptacularOne
I would agree that they should offer people that want a refund a refund. The situation has SUBSTANTIALLY changed from when these people bought the warranty to now. They should have stopped accepting new warranty purchases in April when they made the decision to exit the GPU market. Especially at the ridiculous asking price for their +5 and +7 year options. The highly inflated extended warranty asking prices increase was really nothing more than them trying to regain profit margin in whatever way they could is the way it seems now. 
/snip

Selling a product (warranty) that is impossible to deliver is illegal in my books.
How can you take a money for GPU 10 year warranty after you decide to quit GPU business??? 
There is no supply and manpower to honor 10 year warranty after death of any business.  
 
I wish I am a wrong, but common sense is stronger than wishful thinking.
 
EDIT:
I wish that people like Jacob were in CEO position.
2022/09/20 09:26:38
EVGA_Lee
Hello,
 
If you have questions about your extended warranty, please contact our Customer Service:
https://www.evga.com/about/contactus/
2022/09/20 09:42:32
LFaWolf
Awesome, thank you. This would be best for all the parties involved.
2022/09/20 10:25:40
Grey_Beard
As usual, people over react on a situation. Customer services steps in and makes it right. Sounds like the place we all had our previous experiences with.
2022/09/20 10:42:26
LFaWolf
Nah, we are quick thinkers and also look out for the long-term vs. myopic people. 
2022/09/20 18:11:22
donta1979
I am honestly surprised. The staff of EVGA never seem to disappoint it seems even during these times. I do have to hand it to Andrew if they are giving refunds. Just makes me even sadder because we are not going to get this business model anywhere else and probably never again.

Still waiting on my reply email, one of my questions was if I got the extended warranty will EVGA honor it? What about my EAR's I paid for in advance? My extended warranties still on cards that still have them. Asked will they be able to honor my extended warranties on my new cards I purchased seven years out if not what is the process on a refund since it was mentioned.
2022/09/22 22:50:16
CalebC
CraptacularOne
I would agree that they should offer people that want a refund a refund. The situation has SUBSTANTIALLY changed from when these people bought the warranty to now. They should have stopped accepting new warranty purchases in April when they made the decision to exit the GPU market. Especially at the ridiculous asking price for their +5 and +7 year options. The highly inflated extended warranty asking prices increase was really nothing more than them trying to regain profit margin in whatever way they could is the way it seems now. People that paid that exorbitant asking price for the extended warranty did so with the expectation that EVGA (a GPU vendor) would keep selling GPUs and remain in the market. They probably justified the high asking price by EVGA's enormous market share in the GPU arena and their very good customer support. Well guess what? EVGA is a GPU vendor that doesn't sell GPUs anymore. That rightfully so gives a lot of people pause and raises some very legitimate concerns about them actually being in business in the future to honor these warranties. 
 
I hope they do offer some kind of refund. It's the right thing to do for a company that claims to care so much about their customers. In fact Andrew Han even cited not wanting to sell the company for the fear that whatever new owner would ruin their name by lowing their standards. 
 
For those of you arguing otherwise ask yourselves, would you really purchase for example a extended warranty for your car if that same car brand announced they would be exiting the market? I would wager most of you would not. That's why EVGA needs to do the right thing and offer an option for a refund. The situation has changed dramatically and what was true just last week is no longer valid. 


Lmao. You were one of the guys defending EVGA for cancelling step up on cards already purchased. Not so fun when it’s you in the crosshairs instead of others?

This is amazing.
2022/09/23 10:53:40
transdogmifier
EVGATech_LeeM
Hello,
 
If you have questions about your extended warranty, please contact our Customer Service:
https://www.evga.com/about/contactus/




I'm fine with what I have on my 3090 (10 year)....I have no desire for a refund.
 
2022/09/23 13:19:06
ty_ger07
transdogmifier
EVGATech_LeeM
Hello,
 
If you have questions about your extended warranty, please contact our Customer Service:
https://www.evga.com/about/contactus/



I'm fine with what I have on my 3090 (10 year)....I have no desire for a refund.
 

If they can't fulfill the warranty in 5 years, would you change your mind?
2022/09/23 13:50:41
charlesborner

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