With EVGA getting out of the GPUs business with no intention of returning in the future, I would like to petition for a refund policy for those of us that have purchased extended warranty for our GPUs where the extended warranty has not taken effect (that is, still covered under the existing 3-years warranty). I know the chance of this happening is low but it is the right thing to do, since we bought the extended warranty with the understand that Evga would still be in the GPUs business. It is the right thing to do for your customers.

They're going to be holding back product to cover their warranty obligations.

charlesborner
They're going to be holding back product to cover their warranty obligations.

For 10 years? What if the replacement also fails? What if EVGA is out of business by then?

LFaWolf
For 10 years? What if the replacement also fails? What if EVGA is out of business by then?

They will undoubtedly run out of stock eventually, but EVGA will probably switch to cash or something else to meet obligations. I still have five years of warranty on my 1080 Ti Hydrocopper and I have every confidence in EVGA even despite them exiting the GPU market.

As for the risk of EVGA going out of business, that is a risk you take when buying any product from any company. That's how it works.

kougar

LFaWolf
For 10 years? What if the replacement also fails? What if EVGA is out of business by then?

They will undoubtedly run out of stock eventually, but EVGA will probably switch to cash or something else to meet obligations. I still have five years of warranty on my 1080 Ti Hydrocopper and I have every confidence in EVGA even despite them exiting the GPU market.

As for the risk of EVGA going out of business, that is a risk you take when buying any product from any company. That's how it works.

I have lost my confidence in EVGA, so I want the option for a refund.

+1

LFaWolf

charlesborner
They're going to be holding back product to cover their warranty obligations.

For 10 years? What if the replacement also fails? What if EVGA is out of business by then?

If they're out of business at that point, you're screwed regardless.

You're acting like EVGA isn't one of the most upstanding organizations for customer service.

Never mind that IN TEN YEARS you'll have upgraded whatever the hell you have anyhow.

Again, you get news you don't like and you instantly turn into a rat on a sinking ship.

charlesborner

LFaWolf

charlesborner
They're going to be holding back product to cover their warranty obligations.

For 10 years? What if the replacement also fails? What if EVGA is out of business by then?

If they're out of business at that point, you're screwed regardless.

You're acting like EVGA isn't one of the most upstanding organizations for customer service.

Never mind that IN TEN YEARS you'll have upgraded whatever the hell you have anyhow.

Again, you get news you don't like and you instantly turn into a rat on a sinking ship.

You don't know me. This thread is for the petition, not for you to harass other people.

charlesborner
They're going to be holding back product to cover their warranty obligations.

You may want to go check out the people with 30 series cards who had their cards break in less than 30 days and got sent a b-stock card back when it should have been new, then head over to the products page look at prices of stuff that is up, then check out b-stock they wont have the inventory. I honestly do believe Andrew Han is cashing out, if he lied about Kingpin having a plan, then took credit for what Keith Rochford built not him. His word is not worth much, then the fact they are still selling extended warranties. Then the final thing Andrew Han has not stepped forward to talk to the community he claims he built when it was his partner, he sends poor Jacob to do a post, the staff has been pretty much silent since the announcement was made, we only got one update on twitter from jacob for a beta bios for the z690 boards for a beta bios for intel's new 13th gen.

For the OP read the fine print no refunds on extended warranties. I have a feeling those of us with them will be SOL on the 5-10 years... EVGA has been keeping next to 2nd day shipping money from customers sending their order ground, no refund, no sorry, pretty much pound sand you got your product in the proper time frame even though we sent it ground yet that is not what you paid for. Too bad. Yes they have been doing that as of late too. We are never going to see that extended warranty money back. We clicked agree when we purchased it that it was nonrefundable.
"Extended Warranties are non-transferable and non-refundable. If a product with an Extended Warranty is purchased by a second-hand owner, the extended warranty becomes null and void, and the warranty reverts to the standard second-hand product warranty in accordance with the EVGA Global Warranty terms and conditions."
EVGA - Warranty - Extended Warranty

charlesborner

LFaWolf

charlesborner
They're going to be holding back product to cover their warranty obligations.

For 10 years? What if the replacement also fails? What if EVGA is out of business by then?

If they're out of business at that point, you're screwed regardless.

You're acting like EVGA isn't one of the most upstanding organizations for customer service.

Never mind that IN TEN YEARS you'll have upgraded whatever the hell you have anyhow.

Again, you get news you don't like and you instantly turn into a rat on a sinking ship.

the question is if they will even have stock in say 6 or 7 years. My friend still happily uses a 980ti from 7 years ago. 10 is defintely on the extreme end but unless they keep alot of extra stock I don't see them having much at all even past the normal warranty. in years past you would get side graded to an equivlent gpu in the later gen. But since they are now leaving the gpu market there will be no such current gen replacments or even same gen when they run out of stock. what seems underhanded to some degree is the recent increase in exteneded warranty prices when they knew before april of this year as thats when they sent notice to nvidia higher ups.