CraptacularOne
I would agree that they should offer people that want a refund a refund. The situation has SUBSTANTIALLY changed from when these people bought the warranty to now. They should have stopped accepting new warranty purchases in April when they made the decision to exit the GPU market. Especially at the ridiculous asking price for their +5 and +7 year options. The highly inflated extended warranty asking prices increase was really nothing more than them trying to regain profit margin in whatever way they could is the way it seems now. People that paid that exorbitant asking price for the extended warranty did so with the expectation that EVGA (a GPU vendor) would keep selling GPUs and remain in the market. They probably justified the high asking price by EVGA's enormous market share in the GPU arena and their very good customer support. Well guess what? EVGA is a GPU vendor that doesn't sell GPUs anymore. That rightfully so gives a lot of people pause and raises some very legitimate concerns about them actually being in business in the future to honor these warranties.
I hope they do offer some kind of refund. It's the right thing to do for a company that claims to care so much about their customers. In fact Andrew Han even cited not wanting to sell the company for the fear that whatever new owner would ruin their name by lowing their standards.
For those of you arguing otherwise ask yourselves, would you really purchase for example a extended warranty for your car if that same car brand announced they would be exiting the market? I would wager most of you would not. That's why EVGA needs to do the right thing and offer an option for a refund. The situation has changed dramatically and what was true just last week is no longer valid.
+1
I do not see them giving it to us, this is Andrew Han we are talking about not Keith Rochford. Right thing to do? Yes very much so. Yet Andrew Han will not address us directly, we are seeing people with cards breaking within the first 30 days not getting a new card as is policy but getting b-stock and saying well that's all you are going to get. New cards at a new record low price, and b-stock at prices that are even lower to just get stuff to move. I honestly do not think they will be around in 3 years, let alone 5/7/10 years to handle RMA's. I see Andrew getting rid of most of the stock, whatever little is left put into a small RMA pool, a skeleton crew. Once the little bit of RMA stock that is left is gone. Lets the rest of the employees go, closes the doors, cuts the lights. Sells the land/buildings the company sits on then riding off into the sunset.
Fully agree with you its why I won't spend the 240 on a seven year warranty. Price is criminal and they will not be able to honor it. Do you know they are still offering it even now? You run a business like I have. You cut out over 70% of your income willingly you wont probably survive and you are getting ready to check out and ride off...