2022/10/13 06:35:07
RAVENEVGA
Update.  I finally figured out, with your help, B0baganoosh, how to get MemTest86 to work.  I started it up after your last reply.  Thought it wouldn't take long.  Had no idea how long it would take to run it.  LOL  I know better now.  I went to bed as it ran....which it did for 4 hours.  Woke up around 2:30am and it was on the 4th pass.  It finished the test finding no errors.  Am I to assume that it is unlikely that the memory is causing the problems?
 
As a side note, when I exited MemTest86 and the computer booted to Windows,.....the keyboard was [once again] not working.  I wonder if I got a faulty replacement board from EVGA.  When I looked at the CPU Socket Pins, I did notice a "weirdness" with the pattern.
 
Whether related or not, I have a Logitech headset that I cannot get to recognize on my system and I reinstalled the G-Hub software.
2022/10/13 07:35:40
B0baganoosh
Good job getting memtest86 to work! yes, it does take a while to run. The benefit though, is that it can run outside of Windows and any other instability issues and give you good data on your memory to isolate that from contention.
 
I would generally be inclined to believe that if you ran the full suite of memtest86 (compared to our quick runs with memtest64 previously) that your memory is indeed fine.
 
RAVENEVGA
As a side note, when I exited MemTest86 and the computer booted to Windows,.....the keyboard was [once again] not working.  I wonder if I got a faulty replacement board from EVGA.



Question for you: When you say faulty board, are you talking about the replacement motherboard? I still think your keyboard issues are possibly due to the keyboard itself, but I have this foggy recollection that you've tested another keyboard and had the same problem?
 
So, let's try to recap and make sure we're on the same page (let me know if any of this is incorrect and feel free to add details):
You've tried alternate:
-Motherboard
-Power supply
-CPU
-Memory, as well as running a full memtest86 run on your memory confirming no errors.
 
You continue to have freezing and rebooting with no BSOD, and you have multiple keyboards and now a headset that doesn't show up in windows sometimes.
 
Please confirm the following questions:
1. Did you update the BIOS on the new motherboard?
2. Did you re-install all the chipset drivers once you put in the new motherboard? This could be helpful, so I would just go through the list from the support download page and reinstall all the drivers there.
3. About the CPU socket pins. What do you mean?
 
After all that...I'm inclined to believe that there's something corrupt in your Windows installation, which brings us right back to Bee's suggestion that we tried to avoid, which is to reinstall Windows. The reason for this is that you've tested all the hardware other than the GPU. We followed every clue to what it pointed at, and none of them have panned out. So even though I don't have any evidence to say your Windows installation is corrupt, I don't currently have anything else to point at. I would start with a repair, which does a fresh install of Windows' files, but keeps your files and apps. You can find a tutorial of how to do that here. The link they have for downloading the latest ISO of Windows 11 isn't quite right, so you can just go to the main download page and scroll down to the ISO option. You may have to reinstall drivers after this. 
 
As usual, I want to put in a note that I may not have thought of everything here, so if anybody else has more ideas for Raven to try, I don't want to limit them to only my suggestions. The only other piece of hardware we haven't touched is the GPU. The crashing isn't at load or any specific situation, it happens at random times and wouldn't explain all the USB connectivity issues. So I have no idea how that would cause this situation.
2022/10/13 07:56:27
frankd3
If this ends up being a corrupt Windows installation I'll owe Bee a huge apology, which I'll be happy to give.
 
It keeps nagging at me that it's power related but I can't think of anything else to try, so that's out.
2022/10/13 08:38:56
B0baganoosh
frankd3
If this ends up being a corrupt Windows installation I'll owe Bee a huge apology, which I'll be happy to give.
 
It keeps nagging at me that it's power related but I can't think of anything else to try, so that's out.


Same here. I mean they could try a different GPU just to rule it out, but I'm not 100% sure it would rule it out if it is indeed a corruption in Windows. That said, this is a really weird issue. I still don't know for sure what it is. I just don't know what else to suggest and now I'm like what if Bee was right? Of course, I'm not sure he is, and I can't guarantee that reinstalling Windows will fix anything, but at this point I can't say it's a bad suggestion as we're running out of alternatives.
2022/10/13 10:46:19
RAVENEVGA
The motherboard I received had yet to have any update to bios or drivers.  It froze before I could do any of that.  I told this to the tech and sent the board back to them.  I sent a note about the socket pins.
 
And when I mention the socket pins, I mean before I placed the CPU in it, it seemed to have a few pins that didn't look like the others, or how the socket pins look on my original motherboard.
 
If there is a way to fresh install Windows 11, while still keeping files and apps, I'm good with that.  I'll use your instructions above.
2022/10/13 10:54:07
frankd3
They sent a board with bent pins?  OMG
2022/10/13 11:28:35
B0baganoosh
frankd3
They sent a board with bent pins?  OMG




That happened to me with my z590 RMA as well. I got on the phone with them and also emailed Jacob and they promised to send me a brand new replacement for the second RMA. I was several months into ownership so the first RMA was a refurbished board. I was just glad I took a good look at the socket before I started disassembling my system.
2022/10/13 11:29:07
B0baganoosh
RAVENEVGA
The motherboard I received had yet to have any update to bios or drivers.  It froze before I could do any of that.  I told this to the tech and sent the board back to them.  I sent a note about the socket pins.
 
And when I mention the socket pins, I mean before I placed the CPU in it, it seemed to have a few pins that didn't look like the others, or how the socket pins look on my original motherboard.
 
If there is a way to fresh install Windows 11, while still keeping files and apps, I'm good with that.  I'll use your instructions above.




So are you still on your original motherboard? Or are you on the replacement board with questionable pins?
2022/10/13 16:23:27
RAVENEVGA
I'm on my original motherboard.  The replacement was returned.  I asked if they would check the pins out to see if what I was seeing is an issue. It could be that the replacement board was faulty causing a different issue, causing the freeze.  It's a long shot, but at this point, I'm looking at any possible reason.
2022/10/13 18:49:08
B0baganoosh
Ah, OK. So I guess it's still possible there's a problem with your motherboard. So I'd say you have three possibilities you can try at this point:
1. You can try a different graphics card, or to put the borrowed 12900 in and use the integrated GPU. It won't do so well on games, but you've seen plenty of crashes outside of games so it could be worth checking.
2. You can try a third motherboard if they're sending you another replacement.
3. You can try to do the windows repair.

Seems like the windows repair might be the easiest, but I have read some conflicting reports on success with it actually preserving applications. It can preserve files, and is supposed to be able to preserve apps, but I saw a comments where people said it didn't give them that option. I have done a similar repair on windows 10 before and it kept everything. I'm hoping that's not too difficult.

I will say again, this is not a simple issue to diagnose. I can relate.

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