EVGA

keep "start new rma" button despite warranty expired!?!

Author
Post
Essentials Only Full Version
ricarnuninho
Superclocked Member
  • Total Posts : 133
  • Reward points : 0
  • Joined: 2010/06/28 08:40:55
  • Location: Porto, Portugal
  • Status: offline
  • Ribbons : 0
2018/08/28 03:58:49 (permalink)
Hello.
 
RMA progress
1. after original GTX 780 Ti Classy issue (bought july 2014), new other same card returned on february 2015
2. after this other same card issue, new GTX 980 Ti SC+ returned again on june 2016.
 
EVGA keeps "start new RMA" button!?! wow?! :) Because the videocard replaced "reseted" the warranty - warranty kept is up to june 2019, ok? - If he will say "no", I'll buy new top-end GeForce RTX videocard in this year or in early next year.
 
 

Regards.

Intel Core i7-12700KF new
2x16GB RAM@DDR4-3600 new
MSI PRO Z690-A DDR4 new
EVGA GeForce GTX 980 Ti SC+ ACX 2.0+ 
SSDs: OCZ RD400 512GB+Crucial MX500 2TB
HDD: 1TB SATA2
LG BD-RE w/ XL BH16NS40 SATA
PSU: Aerocool Gold 80+ 1kW
Case: NZXT Phantom 630
CRT monitor 21" Sony Multiscan E530 
#1

7 Replies Related Threads
    the_Scarlet_one
    formerly Scarlet-tech
    • Total Posts : 24581
    • Reward points : 0
    • Joined: 2013/11/13 02:48:57
    • Location: East Coast
    • Status: offline
    • Ribbons : 79
    Re: keep "start new rma" button despite warranty expired!?! 2018/08/28 05:06:00 (permalink)
    Did you buy the extended warranty when you purchased your card?

    Getting a replacement video card through warranty does not reset any warranty. The same warranty keeps going. You would have to actually purchase an extended warranty to get the extended warranty.


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #2
    ricarnuninho
    Superclocked Member
    • Total Posts : 133
    • Reward points : 0
    • Joined: 2010/06/28 08:40:55
    • Location: Porto, Portugal
    • Status: offline
    • Ribbons : 0
    Re: keep "start new rma" button despite warranty expired!?! 2018/08/28 07:50:59 (permalink)
    the_Scarlet_one
    Did you buy the extended warranty when you purchased your card?

    Getting a replacement video card through warranty does not reset any warranty. The same warranty keeps going. You would have to actually purchase an extended warranty to get the extended warranty.
    No, I can't buy it after 90 days of the videocard purchased but the seller bought original videocard on july 2014 and 7 months later... I paid this videocard to this seller.
     
     
    I'll choose Zotac for the FREE extended warranty to 5-year. 
     
    Thank you.
    post edited by ricarnuninho - 2018/08/28 07:56:22

    Intel Core i7-12700KF new
    2x16GB RAM@DDR4-3600 new
    MSI PRO Z690-A DDR4 new
    EVGA GeForce GTX 980 Ti SC+ ACX 2.0+ 
    SSDs: OCZ RD400 512GB+Crucial MX500 2TB
    HDD: 1TB SATA2
    LG BD-RE w/ XL BH16NS40 SATA
    PSU: Aerocool Gold 80+ 1kW
    Case: NZXT Phantom 630
    CRT monitor 21" Sony Multiscan E530 
    #3
    the_Scarlet_one
    formerly Scarlet-tech
    • Total Posts : 24581
    • Reward points : 0
    • Joined: 2013/11/13 02:48:57
    • Location: East Coast
    • Status: offline
    • Ribbons : 79
    Re: keep "start new rma" button despite warranty expired!?! 2018/08/28 08:32:58 (permalink)
    “The seller”. Second hand purchases do not get extended warranties. If you bought from someone that had already purchased the card, your warranty starts on the day the video card left EVGA, and would be out of warranty for over a year.

    According to Zotac, if you had bought from another user, you wouldn’t have any warranty at all. Make sure you buy brand new, and make sure you register your product. Could you provide a link to the free 5 year warranty you mentioned? It shows an extended warranty, but doesn’t show how to redeem the extended version.

    “Products must be purchased as new from an authorized ZOTAC reseller. Warranty only applies to the original purchaser of the product and cannot be transferred. Products purchased as secondhand or used, or from auction sites, do not carry any warranty.”

    https://www.zotac.com/us/...roduct-warranty-policy
    post edited by the_Scarlet_one - 2018/08/28 08:37:37


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #4
    ricarnuninho
    Superclocked Member
    • Total Posts : 133
    • Reward points : 0
    • Joined: 2010/06/28 08:40:55
    • Location: Porto, Portugal
    • Status: offline
    • Ribbons : 0
    Re: keep "start new rma" button despite warranty expired!?! 2018/08/28 09:20:37 (permalink)
    the_Scarlet_one
    “The seller”. Second hand purchases do not get extended warranties. If you bought from someone that had already purchased the card, your warranty starts on the day the video card left EVGA, and would be out of warranty for over a year.

    According to Zotac, if you had bought from another user, you wouldn’t have any warranty at all. Make sure you buy brand new, and make sure you register your product. Could you provide a link to the free 5 year warranty you mentioned? It shows an extended warranty, but doesn’t show how to redeem the extended version.

    “Products must be purchased as new from an authorized ZOTAC reseller. Warranty only applies to the original purchaser of the product and cannot be transferred. Products purchased as secondhand or used, or from auction sites, do not carry any warranty.”

    https://www.zotac.com/us/...roduct-warranty-policy
    Yeah. But I'll stay GTX 980 Ti after new Zotac videocard because I love enthusiast videocard (eg: GTX 28x, 480, 580, 780 series...) except GTX 680, GTX 980 non-Ti... because I don't like any mid-end or bottom high-card due to the die area.
     
    Thank you again. Likely bye-bye to EVGA but when the EVGA extended warranty will be free again, I'll back here. 

    Intel Core i7-12700KF new
    2x16GB RAM@DDR4-3600 new
    MSI PRO Z690-A DDR4 new
    EVGA GeForce GTX 980 Ti SC+ ACX 2.0+ 
    SSDs: OCZ RD400 512GB+Crucial MX500 2TB
    HDD: 1TB SATA2
    LG BD-RE w/ XL BH16NS40 SATA
    PSU: Aerocool Gold 80+ 1kW
    Case: NZXT Phantom 630
    CRT monitor 21" Sony Multiscan E530 
    #5
    the_Scarlet_one
    formerly Scarlet-tech
    • Total Posts : 24581
    • Reward points : 0
    • Joined: 2013/11/13 02:48:57
    • Location: East Coast
    • Status: offline
    • Ribbons : 79
    Re: keep "start new rma" button despite warranty expired!?! 2018/08/28 09:32:27 (permalink)
    Again, make sure you are buying brand new or your warranty will never get extended. Also, as stated, zotac shows that warranties do not transfer, so if you had purchased a used card, you would have been in a worse situation than you are.


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #6
    Dave3d
    SSC Member
    • Total Posts : 720
    • Reward points : 0
    • Joined: 2008/09/04 13:20:44
    • Status: offline
    • Ribbons : 1
    Re: keep "start new rma" button despite warranty expired!?! 2018/08/28 11:25:14 (permalink)
    https://www.newegg.com/Product/Product.aspx?Item=N82E16814500433&cm_re=rtx_2080-_-14-500-433-_-Product
     
    :)
     
    I wish I could afford something like that.
    AND a new system to put it in!
    LOL
    Wish in one hand, Dave3d in the other.

    I7 9700k water cooled-32GB Ram-Zotac 2080 x2 SLI-Asrock Z390 SLI mobo-EVGA 1600W G2 psu-ABS Glass case-2560x1440 144hz IPS monitor-Windows 10 Home
    #7
    ricarnuninho
    Superclocked Member
    • Total Posts : 133
    • Reward points : 0
    • Joined: 2010/06/28 08:40:55
    • Location: Porto, Portugal
    • Status: offline
    • Ribbons : 0
    Re: keep "start new rma" button despite warranty expired!?! 2018/08/29 02:55:27 (permalink)
    Dave3d
    https://www.newegg.com/Product/Product.aspx?Item=N82E16814500433&cm_re=rtx_2080-_-14-500-433-_-Product
     
    :)
     
    I wish I could afford something like that.
    AND a new system to put it in!
    LOL
    Wish in one hand, Dave3d in the other.

    I don't buy this card now for too high price (remember GTX 1080 Ti costs US$700~$750 - normal price). Therefore, most people protest to NVIDIA for NV to force to drop price in next 1 or 2 months. ;)
    post edited by ricarnuninho - 2018/08/29 02:57:32

    Intel Core i7-12700KF new
    2x16GB RAM@DDR4-3600 new
    MSI PRO Z690-A DDR4 new
    EVGA GeForce GTX 980 Ti SC+ ACX 2.0+ 
    SSDs: OCZ RD400 512GB+Crucial MX500 2TB
    HDD: 1TB SATA2
    LG BD-RE w/ XL BH16NS40 SATA
    PSU: Aerocool Gold 80+ 1kW
    Case: NZXT Phantom 630
    CRT monitor 21" Sony Multiscan E530 
    #8
    Jump to:
  • Back to Mobile