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Question about Step Up Program.

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sjc1279
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Wednesday, November 11, 2020 2:01 AM (permalink)
I purchased EVGA RTX 3080 Ultra from a seller on Facebook Marketplace on oct 31st.  Seller provided me with picture of the receipt from Micro center.  I paid the seller with Venmo so I have picture of the receipt from Micro center and proof that I paid the original seller on Venmo.  Am I eligible for EVGA step up program?
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    arestavo
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    Re: Question about Step Up Program. Wednesday, November 11, 2020 2:05 AM (permalink)
    https://www.evga.com/support/stepup/


    Register your valid product within 90 days from your original purchase
    1. If your qualifying product has a 3 year warranty purchased on or after 3/1/2013 and registered within 14 days of the invoice date by the original owner from an authorized reseller, then you will receive the option to step-up for the first 90 days of ownership.
     

    Can I Step-Up if I'm not the original owner?

    No - Step-Up is available only to the original owner with a verified authorized invoice.
     
     
     
    It looks like - no.
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    sjc1279
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    Re: Question about Step Up Program. Wednesday, November 11, 2020 2:08 AM (permalink)
    I didn't buy it used.  It was brand new sealed in a box and I already registered it for 3year warranty.
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    arestavo
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    Re: Question about Step Up Program. Wednesday, November 11, 2020 2:11 AM (permalink)
    sjc1279
    I didn't buy it used.  It was brand new sealed in a box and I already registered it for 3year warranty.




    Hey, it's fine if you don't want to believe the program page about the "original owner." Get ahold of EVGA and ask them directly: https://www.evga.com/about/contactus/
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    liud21
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    Re: Question about Step Up Program. Wednesday, November 11, 2020 2:13 AM (permalink)
    per the terms you don't qualify for the step-up program, because you're NOT the ORIGINAL owner. But EVGA might over look it and let you step-up...
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    sjc1279
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    Re: Question about Step Up Program. Wednesday, November 11, 2020 2:15 AM (permalink)
    I have step up option on my evga account, but I'm not sure if they are going to approve it if I apply for step up program when they have 3080 Ti.
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    arestavo
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    Re: Question about Step Up Program. Wednesday, November 11, 2020 2:18 AM (permalink)
    sjc1279
    I have step up option on my evga account, but I'm not sure if they are going to approve it if I apply for step up program when they have 3080 Ti.


    You have to upload the invoice, and they look at that before approval.
     
    There's a whole sub-forum dedicated to this: https://forums.evga.com/E..StepUp-Program-f34.aspx
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    Dabadger84
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    Re: Question about Step Up Program. Wednesday, November 11, 2020 9:07 AM (permalink)
    No.  Only the original owner of any eVGA product is eligible for Step Up.  There's no ifs ands or buts, it would be denied if you tried.  

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