EVGA

Z390 dark motherboard no sound issue

Author
Rememberme
New Member
  • Total Posts : 2
  • Reward points : 0
  • Joined: 2017/03/29 16:40:12
  • Status: offline
  • Ribbons : 0
2021/07/10 00:34:26 (permalink)
I have a Z390 dark and am using the rear panel 3.5mm green jack to output sound to stereo speakers.  About a month or so ago sound just stopped working from this device.  I have a bluetooth adapter connected to a set of speakers which are connected to my tv.  This is the only reason I can hear any sound at this point.  I have downloaded and reinstalled all the sound drivers for the motherboard but I still cannot output sound from the 3.5mm green jack on the motherboard.  
 
I have no idea what is causing this issue and it caused sound to be quiet from the BT adapter that works with the TV.  And help to get the sound back from the motherboard would be appreciated.  Thanks!
#1

5 Replies Related Threads

    KenMcC
    CLASSIFIED Member
    • Total Posts : 3329
    • Reward points : 0
    • Joined: 2010/07/02 07:02:23
    • Location: Garland, TX
    • Status: offline
    • Ribbons : 21
    Re: Z390 dark motherboard no sound issue 2021/07/10 10:11:34 (permalink)
    Read NOTEs at bottom before you start.
    If you Installed and reinstalled device drivers, it’s possibly not working just like you expected or has an unknown quirk. Then you may want to check and see if your old drivers actually got removed. Device manager will not show them.
    To check and see if you have extra drivers from re-installs present on your hardware; you must set a flag for device manager from the CMD box. In the Search window, type Command Prompt and right click on Run as administrator. Now type in this
     
    FLAG/CMD:((do not type the FLAG/CMD:) “set   devmgr_show_nonpresent_devices=1”   (no quotes)
    Next type ”devmgmt.msc “ (as administrator)
     
    Once you are in Device Manager, go to the "View" menu, select “Show Hidden Devices”. This will show all the device drivers including things that aren’t currently installed in your computer. 
     
    You can right-click on the driver and then choose Uninstall from the menu to remove the drivers for that old hardware.
     
    This procedure can resolve a lot of weird issues, and even increase performance on some machines where you’ve upgraded drivers a ton of times. 
     
    NOTE: the grayed out drivers may OR may Not still be needed. Before deleting make sure they are not for some non-active devices (like USBs or some parts of media player).   

    KenMcC
    Z170 Classy K; i7-6700 CPU,
    Corsair CMK16GX4M2A2400C14
    Seasonic SSR-360GP 360W;
    Samsung 950 Pro M.2 256 GB 
    Samsung 850 Evo 500 GB SATA
    Samsung 850 Evo 256 GB SATA
    Samsung SSD 840 Series 250 GB SATA
     
    Samsung 860 EVO 1 TB SATA
    Windows 10 x64 Prof.  
    #2
    DEJ915
    SSC Member
    • Total Posts : 544
    • Reward points : 0
    • Joined: 2013/11/03 21:58:26
    • Status: offline
    • Ribbons : 11
    Re: Z390 dark motherboard no sound issue 2021/07/10 12:36:16 (permalink)
    Check and see if it's set to use the headphone output in the creative panel, maybe it got changed somehow.
    #3
    Rememberme
    New Member
    • Total Posts : 2
    • Reward points : 0
    • Joined: 2017/03/29 16:40:12
    • Status: offline
    • Ribbons : 0
    Re: Z390 dark motherboard no sound issue 2021/07/10 15:10:25 (permalink)
    Showing the hidden drivers, uninstalling and reinstalling sound blaster recon3Di has restored the sound.  I have a slow volume slider but I think I know how to fix that issue.  Thank you all for the help!  
    #4
    KenMcC
    CLASSIFIED Member
    • Total Posts : 3329
    • Reward points : 0
    • Joined: 2010/07/02 07:02:23
    • Location: Garland, TX
    • Status: offline
    • Ribbons : 21
    Re: Z390 dark motherboard no sound issue 2021/07/11 10:49:13 (permalink)
    Glad I could help 

    KenMcC
    Z170 Classy K; i7-6700 CPU,
    Corsair CMK16GX4M2A2400C14
    Seasonic SSR-360GP 360W;
    Samsung 950 Pro M.2 256 GB 
    Samsung 850 Evo 500 GB SATA
    Samsung 850 Evo 256 GB SATA
    Samsung SSD 840 Series 250 GB SATA
     
    Samsung 860 EVO 1 TB SATA
    Windows 10 x64 Prof.  
    #5
    KenMcC
    CLASSIFIED Member
    • Total Posts : 3329
    • Reward points : 0
    • Joined: 2010/07/02 07:02:23
    • Location: Garland, TX
    • Status: offline
    • Ribbons : 21
    Re: Z390 dark motherboard no sound issue 2021/07/11 10:49:14 (permalink)
    Glad I could help 

    KenMcC
    Z170 Classy K; i7-6700 CPU,
    Corsair CMK16GX4M2A2400C14
    Seasonic SSR-360GP 360W;
    Samsung 950 Pro M.2 256 GB 
    Samsung 850 Evo 500 GB SATA
    Samsung 850 Evo 256 GB SATA
    Samsung SSD 840 Series 250 GB SATA
     
    Samsung 860 EVO 1 TB SATA
    Windows 10 x64 Prof.  
    #6
    Jump to:
  • Back to Mobile