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Helpful ReplyZ10 Keyboard not working after boot up

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transteam
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Thursday, November 29, 2018 9:12 PM (permalink)
Hello.
Purchased EVGA Z10 Brown. using it with Windows 10 Home on HP i7 computer.  Both USB plugged in at back of computer. 
I shut down computer, and turn it on later, the computer will not recognize keyboard.  Unless i unplug USB and plug it back in, then it works fine.
 
I have installed   Driver Version: 1.0.19
used the program to reset driver, and reinstalled the driver.  Nothing has solved the problem. 
 
Anyone have a solution how to fix this issue? or Do i need to return this keyboard
 
Any help would be appreciated 
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    bcavnaugh
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    Re: Z10 Keyboard not working after boot up Thursday, November 29, 2018 9:42 PM (permalink) ☄ Helpfulby transteam Thursday, November 29, 2018 9:45 PM
    Did you remove the HP Mouse and KB Software?
    I have 6 in use and none have had this issue.
    I do have an Issue with AIDA64 Extreme on Exit so I have to pull the KB USB out and plug it back in and all is Fine.
    On Power Off and on Power On I have not seen any issues.
    post edited by bcavnaugh - Thursday, November 29, 2018 9:47 PM

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    transteam
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    Re: Z10 Keyboard not working after boot up Thursday, November 29, 2018 9:45 PM (permalink)
    bcavnaugh
    Did you remove the HP Mouse and KB Software?


    I will remove it when I get home
    I'm guessing remove HP mouse and KB from device manager
    I don't remember seeing any software for those
     
    thank you
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    bcavnaugh
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    Re: Z10 Keyboard not working after boot up Thursday, November 29, 2018 9:47 PM (permalink)
    If I recall HP installs it on the Base Image, but that depends on the HP Model.
    Check inside of Add and remove programs to see what HP Software is installed.
    I had issue with the Touch Pad Software so I did uninstall it.
    post edited by bcavnaugh - Thursday, November 29, 2018 9:49 PM

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