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Weird issue with Precison X changing to a specific LED color

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william_homyk
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2018/08/23 23:12:29 (permalink)
So I had to RMA my 1080 Ti FTW3 card and I just got the new one back. I'm having a weird issue where it is not letting me turn my the EVGA logo back to the same specific color it was before on the old card. When I try to select the color or a color in that range it always makes it the same darker shade of green. I have no problems changing the logo to any other color as long as its not close to that specific shade. It allows me to change the back plate logo to that specific color though. Are my previous card settings somehow interfering with it selecting that color. I did a clean install of my nvidia drivers and uninstalled Precision X and reinstalled the newest version. What should I try?

I included a picture of the specific color I'm talking about
post edited by william_homyk - 2018/08/23 23:30:59

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CPU: i9-9900K 5.1GHz OC
MOBO: Asus Maximus XI Hero
GPU: EVGA RTX 3090 FTW3 Ultra
PSU: Corsair HX1000i
RAM: G.Skill TridentZ RGB DDR4 3600MHz 32GB 
Cooler: Kraken X62
SSD: Samsung 960 Pro M.2 NVMe 1TB
SSD: Samsung 860 Evo 2TB
HDD: WD Black 3TB 7200RPM 
OS:Win 10 1809
CASE: NZXT Razer H440
Nvidia Drivers 419.35
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    bob16314
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    Re: Weird issue with Precison X changing to a specific LED color 2018/08/24 06:03:41 (permalink)
    william_homyk
    Are my previous card settings somehow interfering 




    Maybe.

    You can first uninstall LED Sync from Control Panel -> Programs and Features..Then do the same with Precision XOC..Then restart your PC..Then delete the leftover LED Sync and Precision XOC folders/files in the Program Files (x86)\EVGA folder, or just delete the EVGA folder itself if no other EVGA software is in it besides LED Sync and Precision XOC..Then install Precision XOC (with the included LED Sync) again.

    Doing that will delete the old/leftover .cfg (configuration) files and put LED Sync and Precision XOC back to default settings..A clean install.

    After making any changes in LED Sync or Precision, you should close and then open Precision and LED Sync again..Some settings may not stick/get written to the .cfg files unless Precision and LED Sync are closed after making changes in them.
     
     

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    #2
    william_homyk
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    Re: Weird issue with Precison X changing to a specific LED color 2018/08/24 07:05:30 (permalink)
    I have tried uninstalling Precision X, deleting the EVGA folder in the programs folder and then rebooting for a clean install and it does not seem to change anything. When I reinstall precision X I have the same problem and its only for that one shade of color which makes me think it has something to do with my older cards setting.

    CPU: i9-9900K 5.1GHz OC
    MOBO: Asus Maximus XI Hero
    GPU: EVGA RTX 3090 FTW3 Ultra
    PSU: Corsair HX1000i
    RAM: G.Skill TridentZ RGB DDR4 3600MHz 32GB 
    Cooler: Kraken X62
    SSD: Samsung 960 Pro M.2 NVMe 1TB
    SSD: Samsung 860 Evo 2TB
    HDD: WD Black 3TB 7200RPM 
    OS:Win 10 1809
    CASE: NZXT Razer H440
    Nvidia Drivers 419.35
    #3
    bob16314
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    Re: Weird issue with Precison X changing to a specific LED color 2018/08/24 08:40:57 (permalink)
    Only thing I can say now is to maybe uninstall Led Sync/Precision and the leftovers and try an older version of Precision available at the bottom of this page..Versions 6.2.3 and 6.1.16 seem to be the least buggy versions in recent history and might work better.
     
    Other than that, other forum members/mods/techs might chime in on the issue..Good luck with it.

    * Corsair Obsidian 450D Mid-Tower - Airflow Edition * ASUS ROG Maximus X Hero (Wi-Fi AC) * Intel i7-8700K @ 5.0 GHz * 16GB G.SKILL Trident Z 4133MHz * Sabrent Rocket 1TB M.2 SSD * WD Black 500 GB HDD * Seasonic M12 II 750W * Corsair H115i Elite Capellix 280mm * EVGA GTX 760 SC * Win7 Home/Win10 Home * 
     
    "Whatever it takes, as long as it works" - Me
     
     
     
    #4
    william_homyk
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    Re: Weird issue with Precison X changing to a specific LED color 2018/08/24 09:40:50 (permalink)
    So after testing further I was wrong. It is not just the green color. The Badge led has trouble with the lighter version of every color and it defaults to the base of that color. Tested with two different 1080 Ti FTW3 in two different computers and got same problem. The backplate led has no trouble with the same color and is able to display it correctly. I think its a bug in the EVGA Precision X software can someone else test this








    CPU: i9-9900K 5.1GHz OC
    MOBO: Asus Maximus XI Hero
    GPU: EVGA RTX 3090 FTW3 Ultra
    PSU: Corsair HX1000i
    RAM: G.Skill TridentZ RGB DDR4 3600MHz 32GB 
    Cooler: Kraken X62
    SSD: Samsung 960 Pro M.2 NVMe 1TB
    SSD: Samsung 860 Evo 2TB
    HDD: WD Black 3TB 7200RPM 
    OS:Win 10 1809
    CASE: NZXT Razer H440
    Nvidia Drivers 419.35
    #5
    CriticalHit_NL
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    Re: Weird issue with Precison X changing to a specific LED color 2018/08/24 10:08:13 (permalink)
    william_homyk
    So after testing further I was wrong. It is not just the green color. The Badge led has trouble with the lighter version of every color and it defaults to the base of that color. Tested with two different 1080 Ti FTW3 in two different computers and got same problem. The backplate led has no trouble with the same color and is able to display it correctly. I think its a bug in the EVGA Precision X software can someone else test this

    Same issue here on 6.2.7 atleast.
    I don't know if we should see this as a bug in Precision XOC, did you also update Precision XOC to another version?
     
    I think the RGB leds in the FTW3 aren't that flexible and lighter colours tend to become more cyan-ish with a touch of green here and there.
    And there is the possibility the Badge LED isn't capable of the same as the backplate one but I don't know.
    I normally don't spend too much time into the whole RGB business and just keep it a solid deep colour.
     
    For example I tried these two different settings:

     
    In both cases the Badge LED at the front shows no noticeable difference, the brightness is set to the same value as the cyan colour next to it.
    The backplate LED does show a slight difference when using these two settings in my situation.
    I even see the backplate change from shade through my red-led fans while the badge is in pretty clear sight.
     
    I always found that the lighting behind the badge was acting weird, because white isn't true-white but cyan/light green ish as seen on the pictures below in contrast to the badge led colours:
     

     
    I made these pictures for my review of the videocard using Precision XOC 6.1.6 at the time, it looks like nothing has changed since.
     
    Actually now I think of it, a friend runs two in SLI and they seem to exhibit the same led colour issue when set to white. (because he can't be bothered to change from default)
    post edited by CriticalHit_NL - 2018/08/24 10:15:51

    i7 3930K 4.4Ghz - EVGA 1080Ti FTW3 - 32GB Corsair Dominator DDR3-1866 - Asus Sabertooth X79 - Samsung 840 Pro 256GB - Samsung 860 Pro 2TB - 3x HGST 7K4000 Deskstar 4TB - 3x HGST Ultrastar He10 8TB - Corsair AX1200i - Asus PG279Q + BenQ BL2411 - Razer Viper Mini/SBF98 - Logitech Z906 & G35 - Windows 10 Professional

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    william_homyk
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    Re: Weird issue with Precison X changing to a specific LED color 2018/08/24 10:19:29 (permalink)
    CriticalHit_NL
    william_homyk
    So after testing further I was wrong. It is not just the green color. The Badge led has trouble with the lighter version of every color and it defaults to the base of that color. Tested with two different 1080 Ti FTW3 in two different computers and got same problem. The backplate led has no trouble with the same color and is able to display it correctly. I think its a bug in the EVGA Precision X software can someone else test this

    Same issue here on 6.2.7 atleast.
    I don't know if we should see this as a bug in Precision XOC, did you also update Precision XOC to another version?
     
    I think the RGB leds in the FTW3 aren't that flexible and lighter colours tend to become more cyan-ish with a touch of green here and there.
    And there is the possibility the Badge LED isn't capable of the same as the backplate one but I don't know.
    I normally don't spend too much time into the whole RGB business and just keep it a solid deep colour.
     
    For example I tried these two different settings:

     
    In both cases the Badge LED at the front shows no noticeable difference, the brightness is set to the same value as the cyan colour next to it.
    The backplate LED does show a slight difference when using these two settings in my situation.
    I even see the backplate change from shade through my red-led fans while the badge is in pretty clear sight.
     
    I always found that the lighting behind the badge was acting weird, because white isn't true-white but cyan/light green ish as seen on the pictures below in contrast to the badge led colours:
     


     
    I made these pictures for my review of the videocard using Precision XOC 6.1.6 at the time, it looks nothing has changed since.



    Yeah that could be possible. I just know that before with my previous card I was able to set this specific color as both my Badge LED and Backplate


    or more specifically color Hue 100 / Sat 240/ Lum 120 / Red 0 / Green 255 / Blue 128

    Setting a custom color the closest I can come before it changes back to the default green is Hue 103 / Blue 143 with everything else the same. Maybe they changed the way the specific colors work in newer Precision X updates and I was just able to keep mine before because its stored in the firmware. I did update precision X to the latest version from whatever it was in early July last year. I did not check what version that was but I'll go back and see if I can find it and see if it makes a difference

    *update* I tested versions v6.1.6 - 6.1.16 and was still not able to fix


    post edited by william_homyk - 2018/08/24 11:12:59

    CPU: i9-9900K 5.1GHz OC
    MOBO: Asus Maximus XI Hero
    GPU: EVGA RTX 3090 FTW3 Ultra
    PSU: Corsair HX1000i
    RAM: G.Skill TridentZ RGB DDR4 3600MHz 32GB 
    Cooler: Kraken X62
    SSD: Samsung 960 Pro M.2 NVMe 1TB
    SSD: Samsung 860 Evo 2TB
    HDD: WD Black 3TB 7200RPM 
    OS:Win 10 1809
    CASE: NZXT Razer H440
    Nvidia Drivers 419.35
    #7
    CriticalHit_NL
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    Re: Weird issue with Precison X changing to a specific LED color 2018/08/24 11:20:16 (permalink)
    I wonder what EVGA has to say about this matter, whether this is a hardware/firmware or a PrecisionXOC issue.

    i7 3930K 4.4Ghz - EVGA 1080Ti FTW3 - 32GB Corsair Dominator DDR3-1866 - Asus Sabertooth X79 - Samsung 840 Pro 256GB - Samsung 860 Pro 2TB - 3x HGST 7K4000 Deskstar 4TB - 3x HGST Ultrastar He10 8TB - Corsair AX1200i - Asus PG279Q + BenQ BL2411 - Razer Viper Mini/SBF98 - Logitech Z906 & G35 - Windows 10 Professional

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    william_homyk
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    Re: Weird issue with Precison X changing to a specific LED color 2018/08/24 13:57:17 (permalink)
    I sent a PM to  EVGA_Jacob asking if he knows anything about this

    CPU: i9-9900K 5.1GHz OC
    MOBO: Asus Maximus XI Hero
    GPU: EVGA RTX 3090 FTW3 Ultra
    PSU: Corsair HX1000i
    RAM: G.Skill TridentZ RGB DDR4 3600MHz 32GB 
    Cooler: Kraken X62
    SSD: Samsung 960 Pro M.2 NVMe 1TB
    SSD: Samsung 860 Evo 2TB
    HDD: WD Black 3TB 7200RPM 
    OS:Win 10 1809
    CASE: NZXT Razer H440
    Nvidia Drivers 419.35
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