Howdy all
I am having nothing but problems with Bad Company 2 and decided I had enough, so I went on EA Supports website and joined a live chat.  Now i fully know that I would not recieve any help, you never do on this online chat helps.  But I was supper frustrated and thought it would be the next step to take.  Lets just say my vision of EA as a company just went down the crapper.  The first representative that I got connected to went by the name of Paolo and he advised me to contact Steam to get a refund if I am not satisfied with them game.....I almost burnt out laughing because not 5mins earlier I went on Steams website and found that they do not offer refunds(fully anticipated that so no surprise).  So Paolo was completely full of crap.  He ended the chat after I called him on it saying Steam does not offer refunds.  He obviously didn't like me showing some backbone because he did not say anything more, he just ended the chat.

Now the best part....I was not impressed with how Paolo helped me, so I connected again for a 2nd, this time with FULL intent to ruin the poor EA Support reps day that i got connected to.  For pay back about how crappy they "supported" me the first time.  This time i get connected to EARep Andre......ooooo he must know something if he has a fancy EA in front of his name......or so I though:

Get ready to Laugh....

EARep Andre: Hi, my name is EARep Andre. How may I help you?
: hello                                    <-----starting here this guy does not respond for 28mins!!!!
: I was just talking to Paolo
: and he gave me FALSE information!!!!
: I am having noting but problems with Bad Company 2
: HELLO???????????????????
: Please answer me
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: please answer me
: I have been waiting for an hr for someone to help me
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: ?                                                  <-------that was a long 28mins of silence!!!!
EARep Andre: Yes, please
: what the hell is going on with your Support
EARep Andre: What happen to you ?
: I want my god damn $ back for Bad Company 2
: you other rep Paolo said Steam will give me a refund
: and that is WRONG
: directly from Steams website.....As with most software products, we will not offer refunds for purchases made online
: I cannot even play 1sec of this game
: and I want my $ back
EARep Andre: Please tell me the problem you are facing with the game.
: I just told it to Paolo
: I get a white screen
: when I get in game
: single player, multilayer, does not matter
: I have tried every driver version for my graphics cards, re-installed the game probably 10times, and reinstalled Windows 7 probably 10 times
: nothing helps
: every other game on my system plays 100$ fine
: why does it take you so long to respond?
: is this your idea of good customer service?
: because I am fed up with it, and I want some god damn answers
EARep Andre: I sincerely regret any difficulties you are experiencing. Please wait while I come up with something helpful for you.
: lol
: this should be interesting
EARep Andre: We are sorry but we can refund the games purchased from EA Store only.
: are you serious
: excuse my language, but this is f**** stupid
EARep Andre: Yes, I am pretty sure about this.
: please give me a number of your manager or someone I can contact
: I do not accept your answer
: I spent $60 on this f***** game for what, to have it sit on my shelf and collect dust?
EARep Andre: You will need to contact the retailer from where you have purchased the game.
: I tried
: Steam doesn't give returns they say contact you
EARep Andre: Is it downloadable game or discs ?
: downloaded via Steam
EARep Andre: Please tell me your email address and date of birth.         <---reason for asking me this??
: why may I ask?
EARep Andre: Are you using window 7 64 bit ?                                 <--I think he realized he should not have asked
: yes
: Home Premium 64bit
EARep Andre: Then you will need to use window 32 bit.                           <-----WOW
: bulls***
EARep Andre: We are really sorry but our games are not tested with 64-bit version of Windows. We cannot guarantee that our games will work with 64-bit version of Windows. There is no 64-bit client available for the game. You will need to use 32-bit operating system to install the game.
: you cannot be serious
: this is completely hilarious
: please give me your managers phone number
: that is false information
: sorry, but you have no idea what you are talking about
: i can tell you have no technical knowledge, so please give me your managers contact information so I can speak directly with him/her
EARep Andre: If you wish you can contact our phone support team at 650-628-1001.
: no
: i would like your managers direct #
EARep Andre: you will find the managers on the phone support. They are re in better condition to help you with the issue.
: and you are completely avoiding what I am asking for
: PLEASE GIVE ME YOUR MANAGERS DIRECT PHONE #
: he needs to know how terrible your customer service is
: and the best part is I have a log of all of this to show
: HELLO????????????
: just so you know, I am posting this log into my forums to warn people how bad EA Support for Bad Company 2 is
: now get me a god damn contact # for your manager
EARep Andre: We are sorry but you will need to contact the phone support. They can update you and probably in the better position to assist you.
: You are absolutely useless
: thanks for nothing guy
EARep Andre: Thank you for your participation. Have a wonderful day.
: haha

*Chat Ended

Thanks a lot EA for standing behind your so called biggest title of the year.  What a joke.

WOW yea I contacted them to because I have been crashing to desktop, also got a ATIKMPAG bsod, lost all friends, No Disk in Drive error crash, WTH I got the game on steam I don't have a disk.

So I contacted EA support as well to see if Steam did in fact patch the game and to find out what the latest game version was. I asked 10 times and the guy ignored me the whole time. And then about 30 minutes later said there is no patch for the game at the moment. And ended the chat.

Hanni

1. I find it a "tad" more painful your attitude towards these guys than theirs.

2. They ask your e-mail address and birthday date to verify you are the owner of the account.

Really Hanni these guys are clueless on support. Try to talk to one of them I am sure you will be upset to. I did two chat sessions and got nothing but sitting there while there thing says listening. They guy couldn't even tell me the latest version of the game and I honestly asked the guy 10 times. Who do they have doing support. It is clearly outsourced somewhere. Does dice have a chat support for there game or do you have to go through EA. And anyway the guy said there is no patch for the game. I thought there was a day one patch.

Yeah I'm sorry. I don't mean to offend, but really, you shouldn't really expect much from them.

If you wanna get something fixed, the best way is to directly call them. Insisting on getting something from a guy in a chat room won't get you far and will be a waste of time for you.

Bowenac

Hanni

1. I find it a "tad" more painful your attitude towards these guys than theirs.

2. They ask your e-mail address and birthday date to verify you are the owner of the account.

Really Hanni these guys are clueless on support. Try to talk to one of them I am sure you will be upset to. I did two chat sessions and got nothing but sitting there while there thing says listening. They guy couldn't even tell me the latest version of the game and I honestly asked the guy 10 times. Who do they have doing support. It is clearly outsourced somewhere. Does dice have a chat support for there game or do you have to go through EA. And anyway the guy said there is no patch for the game. I thought there was a day one patch.

Surprisingly, I did talk to one of these guys. The one I got was very nice and respectful, and answered quickly and every time it took a bit of time he apologized.

I kept him in the chat room for about half an hour asking him about the battlefield veteran program (he added my BF1942 key himself, because the veteran website gave me "CD-key already in use" error), then he deleted one of the soldiers from my account (which I wanted to have deleted), and then he answered some questions about unlocking stuff in-game.

tham121988

Lol whats up with your pic hanni. Besides the problem with tech support hows the game? I was wondering if it was worth buying.

What pic? Haha.

The game is completely awesome. I rarely buy any games. This one was totaly worth it. Can't stop playing it =).

metal_god69

As i stated at the beginning of the post Hanni, i knew I wouldn't get any help.  But i was thinking I would get further then this.  Tells me to install 32bit windows 7...come on!!!

Well, most of the time these guys don't really know anything, and just follow a script.

If you tell them the game is not working, then they probably have it somewhere wrote down, that the game was tested and only officialy supports 32-bit? So they'll give you an answer like that.

I guess its EVGA's fault for having such great customer service .  When you run into instances of bad customer support like this, it makes you really appreciate EVGA lol.

I don't want to start an argument or flamming on this topic.  It was more of a post to show my experience.  And yes, I will agree I did not have the right attitude going into it.  It all comes out wrong when you see typing of it, I was sitting laughing myself to death when he was giving me those answer.  I can't express emotion in typing i guess lol.

No need to say sorry m8, you have not been rude. 

I don't like foreign support that can't spell or speak proper english.

WOW, i cant even understand why he said to switch to 32bit. Im running 64bit without problem.... well the only problem is EA, but im hoping the new servers they are adding today and tomorrow help.

I had to open a support ticket with them once for exceeding install-limits.
It wasnt fun, at all.

hehe no worries on jackin my thread.  Sounds like a big thumbs down for e-machines as well.  Though I would never personally buy a low end PC like that.

Instead of getting a refund you should find a fix for your problem, ask us in the forums, you will be missing out on a sweet game.

Try: Reinstall game and update it
Try: Reinstall video drivers (using the proper uninstall method)
Try: Try another video driver
Try: Make sure your GPU, Memory, CPU and PSU are completly stable
Try: Run in different comparability modes

Theres obviously a problem that needs to be fixed, don't go giving clueless EA reps hell, You are a Pc gamer and as a Pc gamer you must know how to trouble shoot, asking for a refund isn't going to help you gain knowledge in trouble shooting.

Hanni

Comparability, LOL.

Sorry xD.

Hit ALT+ENTER when you get the white screen, or just before that.