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Ticket number(670 sc RMA)

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iddilassen
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Monday, May 14, 2012 9:18 PM (permalink)
In order to make an RMA u need a support ticket number. How long does it take to get one? I already submitted a request. It seems other ppl around here get it pretty fast. I already mailed Jacob, but I´m not sure he´ll help since I´m in DK. 
 
I´m so depressed that the 670 gtx sc doesn´t work properly.. Was so looking forward to my first EVGA product after hearing so many good things.
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    padhim
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    Re:Ticket number(670 sc RMA) Monday, May 14, 2012 9:19 PM (permalink)
    I suggest calling EVGA up as it's the quickest way to get one.
     
    Otherwise, it should take a day, maybe two of troubleshooting via the normal support methods. This was my experience anyway

    My old rig: i7 930, 6GB Corsair RAM 1600mhz, Creative soundblaster x-fi titanium, Gigabyte GTX 580 with windforce cooler, Silverstone TJ07, Silverstone ST1000-P, 2x OCZ solid 3 120GB, WD caviar black 1tb, Asus P6X58D-E
     
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    iddilassen
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    Re:Ticket number(670 sc RMA) Monday, May 14, 2012 9:24 PM (permalink)
    Ok, but thatll cost me a lot, I think.
     
    I´m still not even sure if I have to RMA directly through EVGA. Is it not sometimes through the retailer? I didn´t buy it directly from the EVGA homepage.
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    shinobier
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    Re:Ticket number(670 sc RMA) Monday, May 14, 2012 9:28 PM (permalink)
    All I can tell you is.. Don't think you can play diablo 3 this week.

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    ItalianGamer
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    Re:Ticket number(670 sc RMA) Monday, May 14, 2012 9:34 PM (permalink)
    Hopefully when I get my card tomorrow everything is good to go!
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    padhim
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    Re:Ticket number(670 sc RMA) Monday, May 14, 2012 9:38 PM (permalink)
    iddilassen

    Ok, but thatll cost me a lot, I think.

    I´m still not even sure if I have to RMA directly through EVGA. Is it not sometimes through the retailer? I didn´t buy it directly from the EVGA homepage.

    If you RMA to retailer, they may send from stock which would be quick. Then again, they may send it back to EVGA, EVGA then send back to retailer who send to you.
     
    I'd call the retailer and check which of the above will happen :)

    My old rig: i7 930, 6GB Corsair RAM 1600mhz, Creative soundblaster x-fi titanium, Gigabyte GTX 580 with windforce cooler, Silverstone TJ07, Silverstone ST1000-P, 2x OCZ solid 3 120GB, WD caviar black 1tb, Asus P6X58D-E
     
    NEW RIG: Silverstone TJ11 - i7 3930k - Asus Rampage IV Extreme - Creative soundblaster X-Fi Titanium - EVGA GTX 570 2.5GB SLI - OCZ Solid 120GB - OCZ Onyx 240GB 
    Silverstone ST1200G - Custom Liquid Cooling -  Samsung S27A950D x3
    #6
    hoserx
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    Re:Ticket number(670 sc RMA) Monday, May 14, 2012 9:44 PM (permalink)
    Youre in DK?  Do you mean denmark? If so, you need to contact evga EU. 

    Asus Rampage IV Formula x79/ Core i7 3820 /16gb G Skill ddr3-2133mhz  / 2x EVGA GTX 680 /   Intel X-25m 80gb G2 + 120gb G2  / Corsair Force GT 120gb   /WD Caviar black 1TB  /WD Caviar green 500gb /Sound Blaster X-fi titanium fatal1ty / Corsair AX1200 /NZXT Switch 810 (white)/Corsair H100/ HP ZR30W 
     
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    dredd
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    Re:Ticket number(670 sc RMA) Monday, May 14, 2012 9:44 PM (permalink)
    EVGA has a EU support team as well. http://www.evga.com/support/
     
    FWIW: I emailed Jacob around 12:00 Midnight Eastern this morning. When I got home at 4:00PM I had an approved RMA and they just needed my CC# for collateral. That's fast...fastest RMA approval I've seen from the manufacturer.

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