emreka
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 3/28/2016
- Status: offline
- Ribbons : 0
When Eco mode is turned on, the fan causes psu/pc to reboot the instant it is activated. When eco mode is turned off (fan running at all times) everything is fine. When I turn eco mode on and off (effectively turning the fan on and off) while the computer's running, it's fine. Voltages are normal, the psu is not stressed and I run my rig through a voltage regulator. I'm just struggling to understand how this is happening. Can anyone make any sense out of it?
|
bcavnaugh
The Crunchinator
- Total Posts : 38516
- Reward points : 0
- Joined: 9/19/2012
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: Supernova G2 fan causes reboot.
Monday, March 28, 2016 3:20 PM
(permalink)
Welcome to the Forum emreka Which Supernova G2 Model do you have? Can you post a photo of your motherboard with the connections so we can look how they are connected? Also knowing that your computer hardware is would help as well, Make and Model Numbers. Information about your Computer to allow members to help you. This info will really help other Forum Members to help you. Motherboard: Make: Model: Bios Version: Is Bios Current Yes or No. CPU: Model: Settings: Memory: Make: Model: Settings: GPU/Video: Make: Model: Driver Version: AGE: GPU/Video: Make: Model: Driver Version: AGE: PSU: Make: EVGA Model: Supernova G2 ? AGE: Other PCI/PCIe installed Devices: Make: Model: Slot Number Installed: Driver Version: Other PCI/PCIe installed Devices: Make: Model: Slot Number Installed: Driver Version: OS: Version: Service Pack Level: Windows/Patch Level:
post edited by bcavnaugh - Monday, March 28, 2016 3:26 PM
|
emreka
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 3/28/2016
- Status: offline
- Ribbons : 0
Re: Supernova G2 fan causes reboot.
Monday, March 28, 2016 3:40 PM
(permalink)
Thanks for the heads up. Sorry for withholding info. Here you go, however I don't believe some of the specs are relevant as I was able to reproduce the problem with my hard drive disconnected. Also note the psu sometimes enters a reboot loop when it builds up heat enough to trigger the fan (eco mode on). Now that I turned off eco mode, the computer's running uninterupted. I also ran extensive memory and cpu stress tests and ran into no problems. Also please give me some credit, I didn't mess up the connections. Only 24-pin plug, CPU and a single SSD are connected to the motherboard, in their respective slots. The case is ventilated adequately and the computer ran for months without me making any alterations whatsoever. Motherboard: Make: Gigabyte Model: z97m-d3h Bios Version: F8 Is Bios Current: Yes CPU: Model: Intel Core i5 4690k Settings: Stock speeds Memory: Make: Kingston Model: Single module HyperX Fury DDR3 1600 MHZ Settings: Stock speeds, 1.5V GPU/Video: Make: Intel Model: Integrated HD 4600 Driver Version: 20.19.15.4331 AGE: 6 months PSU: Make: EVGA Model: Supernova G2 550W AGE: 4 months Other PCI/PCIe installed Devices: None OS: Version: Windows 10 Service Pack Level: Windows/Patch Level: Up-to-date.
post edited by emreka - Monday, March 28, 2016 3:46 PM
|
bcavnaugh
The Crunchinator
- Total Posts : 38516
- Reward points : 0
- Joined: 9/19/2012
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: Supernova G2 fan causes reboot.
Monday, March 28, 2016 3:57 PM
(permalink)
So the only connections are; 24-Pin connected to the MB Socket on the PSU 8-Pin CPU connected to CPU1 Socket on the PSU One Sata1 or Perif1 used for the SSD Drive On your case is the Power Light Working and also is the Hard Drive HD LED Working OK?  http://www.evga.com/support/faq/afmmain.aspx?faqid=59497If all connected ok and turning the ECO On causes the computer to reboot then it may have a short, then time to Call Support and Request an RMA. You could also check the Motherboard Stand Off are not Grounding out anywhere.
post edited by bcavnaugh - Monday, March 28, 2016 4:07 PM
Attached Image(s)
|
emreka
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 3/28/2016
- Status: offline
- Ribbons : 0
Re: Supernova G2 fan causes reboot.
Monday, March 28, 2016 4:36 PM
(permalink)
No peripherals connected, my three case fans are powered by my mobo's 3-pin connectors. CPU and SATA (I reproduced the problem with SATA disconnected) are connected correctly and led indicators are in order, in fact the computer runs flawlessly otherwise. The problem occurs only when the PSU fan is triggered while Eco Mode is turned on.
|
bcavnaugh
The Crunchinator
- Total Posts : 38516
- Reward points : 0
- Joined: 9/19/2012
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: Supernova G2 fan causes reboot.
Monday, March 28, 2016 4:55 PM
(permalink)
emreka
No peripherals connected, my three case fans are powered by my mobo's 3-pin connectors. CPU and SATA (I reproduced the problem with SATA disconnected) are connected correctly and led indicators are in order, in fact the computer runs flawlessly otherwise. The problem occurs only when the PSU fan is triggered while Eco Mode is turned on.
Then time to open a support ticket and request an RMA. How old is this PSU and you may even be able to take it back to where you bought it.
|
emreka
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 3/28/2016
- Status: offline
- Ribbons : 0
Re: Supernova G2 fan causes reboot.
Monday, March 28, 2016 5:26 PM
(permalink)
Thank you. I bought the PSU off Amazon.com but I reside outside of the US. Evga PSUs aren't available here, so I'm guessing the RMA process will not be easy for me. Anyway, I want to ask something semi-related. Is the PSU supposed to make a clicking sound when it shuts down? I never gave it a second thought.
|
stealth83
New Member
- Total Posts : 8
- Reward points : 0
- Joined: 2/17/2015
- Status: offline
- Ribbons : 0
Re: Supernova G2 fan causes reboot.
Wednesday, March 30, 2016 9:52 PM
(permalink)
Is this something to be concerned about? I ask because I also have a G2 (EVGA SuperNOVA 850 G2) that I purchased on 2/22/16 and I had the same exact situation happen. If I have it in eco mode it will be fine for awhile and the pc will just shutdown for no reason while just browsing the web and will not start back up unless I wait awhile, but it will just shut down again. All my connections are correct and the pc runs perfectly with eco mode off. I have been using the pc for 4 weeks now with this power supply and eco mode off with no problems and I just figured since its not loud at all and doing its job then no worries cause Micro Center is a 2+ hour drive but now I'm wondering if I'll be facing issues later because of this and maybe should just take care of it now or do you think itll be fine as is. shoo Thanks
Windows 10 PRO 64 bit | 6700k@4.0 | MSI Z170A Gaming M7 | Evga GTX 980 Ti SC 1506/3801 | Corsair Vengence LPX 16GB DDR4 3000 | Samsung 840 Evo 500Ggb (OS and apps) | PNY Optima 240gb (games) | WD 1tb (storage) | Sound Blaster Z | EVGA SuperNova 850 G2 | Phanteks Luxe case
|
bcavnaugh
The Crunchinator
- Total Posts : 38516
- Reward points : 0
- Joined: 9/19/2012
- Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
- Status: offline
- Ribbons : 282
Re: Supernova G2 fan causes reboot.
Wednesday, March 30, 2016 10:15 PM
(permalink)
stealth83
Is this something to be concerned about? I ask because I also have a G2 (EVGA SuperNOVA 850 G2) that I purchased on 2/22/16 and I had the same exact situation happen. If I have it in eco mode it will be fine for awhile and the pc will just shutdown for no reason while just browsing the web and will not start back up unless I wait awhile, but it will just shut down again. All my connections are correct and the pc runs perfectly with eco mode off. I have been using the pc for 4 weeks now with this power supply and eco mode off with no problems and I just figured since its not loud at all and doing its job then no worries cause Micro Center is a 2+ hour drive but now I'm wondering if I'll be facing issues later because of this and maybe should just take care of it now or do you think itll be fine as is. shoo Thanks
Is your G2 causing your Computer to reboot as the OP has Posted then Yes if not then No. Also this is about the 550W G2 and not the 850 G2.
post edited by bcavnaugh - Wednesday, March 30, 2016 10:18 PM
|
stealth83
New Member
- Total Posts : 8
- Reward points : 0
- Joined: 2/17/2015
- Status: offline
- Ribbons : 0
Re: Supernova G2 fan causes reboot.
Wednesday, March 30, 2016 10:21 PM
(permalink)
bcavnaugh
stealth83
Is this something to be concerned about? I ask because I also have a G2 (EVGA SuperNOVA 850 G2) that I purchased on 2/22/16 and I had the same exact situation happen. If I have it in eco mode it will be fine for awhile and the pc will just shutdown for no reason while just browsing the web and will not start back up unless I wait awhile, but it will just shut down again. All my connections are correct and the pc runs perfectly with eco mode off. I have been using the pc for 4 weeks now with this power supply and eco mode off with no problems and I just figured since its not loud at all and doing its job then no worries cause Micro Center is a 2+ hour drive but now I'm wondering if I'll be facing issues later because of this and maybe should just take care of it now or do you think itll be fine as is. shoo Thanks
Is your G2 causing your Computer to reboot as the OP has Posted then Yes if not then No.
Also this is about the 550W G2 and not the 850 G2.
Sorry but yes I realize its not the same psu but it is a EVGA G2, and my pc doesnt reboot it just shuts down and only with eco mode and I can power back up after a few minutes. No problems at all if eco mode is off.
Windows 10 PRO 64 bit | 6700k@4.0 | MSI Z170A Gaming M7 | Evga GTX 980 Ti SC 1506/3801 | Corsair Vengence LPX 16GB DDR4 3000 | Samsung 840 Evo 500Ggb (OS and apps) | PNY Optima 240gb (games) | WD 1tb (storage) | Sound Blaster Z | EVGA SuperNova 850 G2 | Phanteks Luxe case
|
emreka
New Member
- Total Posts : 5
- Reward points : 0
- Joined: 3/28/2016
- Status: offline
- Ribbons : 0
Re: Supernova G2 fan causes reboot.
Thursday, March 31, 2016 4:24 AM
(permalink)
Update: Evga approved an RMA but I most likely won't be sending the unit to them because shipping it to Germany is my only option and the cheapest service I could find costs around €50.
|