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Hot!Shipped GPU with expired RMA

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jabelx
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2021/04/12 20:11:48 (permalink)

So on March 15th my RMA request was granted for my 2080 XC2 but I was short on funds ay the time. Fast forward to today and I finally got around to the UPS store to ship. Unfortunately I realized, only after shipping, that the RMA had expired (doh!). I called EVGA to ask what I should do and they said the RMA might re-open once they receive the card but couldn't guarantee anything. He said to check the shipping progress with the tracking number on the UPS website and once it arrived to then check the EVGA website. If the RMA doesn't automatically go back to 'in progress' or whatever, to call them back the next day and see what can be done. I feel so dumb and am worried I may have to pay to have it shipped again. Any thoughts? I'm not sure why the email said I have 45 days when it is actually 15 days. See attached screenshot. Any ideas?
post edited by jabelx - 2021/04/12 23:10:03

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#1

7 Replies Related Threads

    XrayMan
    EVGA Forum Moderator
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    Re: Shipped GPU with expired RMA 2021/04/12 20:38:30 (permalink)
     
    Moved to the Warranty section.

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    #2
    EVGATech_DanielM
    EVGA Tech Support
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    Re: Shipped GPU with expired RMA 2021/04/13 18:38:55 (permalink)
    Should not be an issue. If you have not already, please do send us the tracking. 

     
     
    -Daniel_EVGA
    #3
    jabelx
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    Re: Shipped GPU with expired RMA 2021/04/14 11:53:20 (permalink)
    EVGATech_DanielM
    Should not be an issue. If you have not already, please do send us the tracking. 


    What's the best way to go about doing that? Should I call customer service?
    post edited by jabelx - 2021/04/14 16:28:01
    #4
    EVGATech_DanielM
    EVGA Tech Support
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    Re: Shipped GPU with expired RMA 2021/04/14 13:20:57 (permalink)
    Send me a PM with the tracking and ill update it for you

     
     
    -Daniel_EVGA
    #5
    jabelx
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    Re: Shipped GPU with expired RMA 2021/04/14 16:02:42 (permalink)
    Unfortunately "PM is not current enabled for your account" is what I get when I try to PM you.
    #6
    EVGATech_DanielM
    EVGA Tech Support
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    Re: Shipped GPU with expired RMA 2021/04/14 16:12:17 (permalink)
    Sent you an email associated with your EVGA account. 

     
     
    -Daniel_EVGA
    #7
    jabelx
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    Re: Shipped GPU with expired RMA 2021/04/14 16:39:44 (permalink)
    Replied, thank you.
    #8
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