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Restock Fee for EU customers

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francesco7876
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2018/11/20 18:13:50 (permalink)
Hello,
 
I'm customer from Europe and recently I bought a graphic card from store.
Unfortunately I'm unhappy with this particular piece. I'd like to return the product.

I've searched information about returns in eu.evga store, and something concerns me.
There is information about 15% restock fees and no refund for shipment costs.

According to this official European Union website -
Everyone from Europe has right to full refund and the refund must include any shipping charges I've paid.

Can you clarify this please? Does your Return Policy where you charge restock fees and don't refund shippment, also applies to Europeans?

This is very confusing for customers becasue its in contrast to European law, I'd like to know the EVGA staff opinion. Thank you in advance.
#1

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    bcavnaugh
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    Re: Restock Fee for EU customers 2018/11/20 18:19:33 (permalink)
    See Below.
    post edited by bcavnaugh - 2018/11/20 18:27:20

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    #2
    francesco7876
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    Re: Restock Fee for EU customers 2018/11/21 04:37:52 (permalink)
    EVGATech_ChristianJ
    Hello francesco7876,
     
    It looks like you might be looking at our US store terms. You can find the EU store terms at the link below.
     
     




    Thank you for your respond. But still I'm confused about the shpping cost;

    1. Quoting EVGA Store Policy: "EVGA does not offer any refunds on shipping once the order has shipped to the customer and the customer is responsible for any transit"

    Do I get refunded the shipping cost from your EU warehouse to my home? It was ~8,12 €.


    I'm asking because according to Europa.eu: "This refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you delivery costs if you specifically requested non-standard (express) delivery."


    2. My second question is, if I send you back the graphic card with DPD, do you accept Paypal Refunded Returns? - www.paypal.com/ee/webapps/mpp/refunded-returns

    I've payed my EVGA order with Paypal.


    3. Third question, do you accept return if the film was removed? There was warning: Remove the film before use.
    www.imgbox.com/I3nVHXZG




    Could you help me and clarify this three questions? Just to be be 100% sure.
    post edited by francesco7876 - 2018/11/21 14:14:45
    #3
    francesco7876
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    Re: Restock Fee for EU customers 2018/11/21 04:40:01 (permalink)
    There were 2 link posted in my previous post, 1 linking to Paypal Refunded Returns site, the other with imgur photo with protective film removed, I hope the links are visible to moderators or EVGA staff members.
     
    #4
    bcavnaugh
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    Re: Restock Fee for EU customers 2018/11/21 09:08:35 (permalink)
    Leave off the http:// or https:// from your links and the rest will not be deleted from your Posts.

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    #5
    rjohnson11
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    Re: Restock Fee for EU customers 2018/11/21 09:36:04 (permalink)
    francesco7876
    EVGATech_ChristianJ
    Hello francesco7876,
     
    It looks like you might be looking at our US store terms. You can find the EU store terms at the link below.
     
     




    Thank you for your respond. But still I'm confused about the shpping cost;

    1. Quoting EVGA Store Policy: "EVGA does not offer any refunds on shipping once the order has shipped to the customer and the customer is responsible for any transit"

    Do I get refunded the shipping cost from your EU warehouse to my home? It was ~8,12 €.


    I'm asking because according to Europa.eu: "This refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you delivery costs if you specifically requested non-standard (express) delivery."


    2. My second question is, if I send you back the graphic card with DPD, do you accept Paypal Refunded Returns? -

    I've payed my EVGA order with Paypal.


    3. Third question, do you accept return if the film was removed? There was warning: Remove the film before use.





    Could you help me and clarify this three questions? Just to be be 100% sure.


    Referred to EVGA EU

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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    francesco7876
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    Re: Restock Fee for EU customers 2018/11/21 14:19:05 (permalink)
    OK my second post is fixed with proper links, i'll paste them here aswell
     
    www.paypal.com/ee/webapps/mpp/refunded-returns
     
    www.imgbox.com/I3nVHXZG
     
    I would be glad if someone from EVGA could respond to all my 3 questions . The time is not on my side. There is limited time for return in EU.
     
    post edited by francesco7876 - 2018/11/21 14:21:12
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    bcavnaugh
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    Re: Restock Fee for EU customers 2018/11/21 14:37:13 (permalink)
    https://www.paypal.com/ee/webapps/mpp/refunded-returns
    Get your return shipping costs refunded.
    Sometimes, when you receive the item you bought online, it isn’t quite as you expected. If that happens, simply return it and don’t worry anymore about the return shipping costs, it’s on us *. The service is free and valid also on international shopping.Then the above on PayPal and you will need to work with them. 
     
    From your Link

     
    Did you forget to remove it before using?
    Your Image

    post edited by bcavnaugh - 2018/11/21 14:58:30

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    #8
    EVGATech_MarkusK
    EVGA EU Tech Support
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    Re: Restock Fee for EU customers 2018/11/22 00:02:06 (permalink)
    Hello Francesco7876,
     
    unfortunately we don´t find any order through your profile - please contact us back to [link=mailto:supporteu@evga.com,]supporteu@evga.com,[/link]
     
    Thanks,
     
    Markus
    #9
    bcavnaugh
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    Re: Restock Fee for EU customers 2018/11/22 11:19:10 (permalink)
    EVGATech_MarkusK
    Hello Francesco7876,
     
    unfortunately we don´t find any order through your profile - please contact us back to supporteu@evga.com 
    Thanks,
     
    Markus

     
    post edited by bcavnaugh - 2018/11/22 11:20:36

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