Hi,
 
I have a strange problem with RMA'ing my 980TI, SN: 151293499580****
I have 13 EVGA's 980 TI in my workstations, I did RMA 1 of them on May '18 and the support was just great.
I had registered few of them, as well as EVGA's PSU when I needed support. Once or twice RMA was not needed - issue was resolved via e-mail conversation.
I've bought half of my cards as 2nd hand units, I have original invoices (from 1st user, or just mine) for most of them.
 
 
Today, I was told that this card was RMA'ed before and therefore I will not receive RMA number.
How could this card be RMA'ed before? I have this card in workstation for quite long time. Now it's on my table with original SN sticker on it. Despite the conversation with EU support, EVGA's system is telling me that I can start RMA process (date of purchase: 11/26/2015). As far as I can seen every RMA'ed card (just like my other 980TI which was RMA'ed on May) is named in EVGA's system as "units was RMA'ed on xx day". You can't do anything with it. This card is clearly described as warranty untill 11/26/2018 (3 years). 
 
If I'd known that your system has wrong information I'd never buy EVGA's 2-nd hand cards. I was always checking if there is still warranty in Your system and I was only buying units which are described as "under warranty untill xx". Also, how could this card be RMA'ed before if I own it? You're replacing all the cards (am I right?) - not sending new ones without sending the foulty one. 
If it's not under warranty then checking warranty expiration date on your web page (when buying 2nd hand unit) is worthless. 
You can be misinformed.
 
PS.
I've triple-checked if I didn't messed it up. As I said I have plenty of those cards, but I have RMA'ed only 1 before (and today another one). I also send the foulty card to Germany for replacement and I never had the foulty one back.
 
I'd appreciate help with this RMA. I'd also appreciate clear information - is it safe to buy 2-nd hand card and check the warranty in EVGA system (is this information 100% right or not).
 
Thanks for help,
Maciej

Hi Makman6,
 
we replied back to your last email request - it seems that the serial number which is mentioned, was already part of an RMA, therefore we wrote you again to get some additional information,
 
Please get back to us by email,
 
Thanks,
 
Markus

After conversation with EVGA this card is no longer under warranty. 
So if You want to buy used EVGA card and EVGA's "warranty check webpage" says that this hardware should be still under warranty it's not 100% sure information. You should still contact EVGA via e-mail or call them and ask if their system is not wrong and You will have no problems to RMA it.
I'll stick to new ones only. Buying used cards, even EVGA's, might be a shady business.
Thanks for support anyway,
 

It's not exacly correct. Every single part of my hardware which have been replaced is no longer available to RMA in EVGA's online system (on my account). It's marked as "RMA'ed this and this day and replaced with this and this serial number". Every single one except this one. It's not marked as replaced unit. Probably someone in EVGA forgot to mark it as RMA'ed.
I also wonder how could I buy a unit that should be in possetion of EVGA RMA department. All parts that are being replaced have to be returned to EVGA (this is information from EVGA). This one wasn't.
 
I have proof of purchase (2nd hand) + original sticker with serial number. 
 
I've read many topics here on forum about 2nd hand EVGA products and all people advised "check warranty in EVGA system before buying". This is why I wrote - checking online is not enough. Online system might be wrong so I strongly advice everyone who wants to buy second hand EVGA product to call or e-mail EVGA before bidding on auction.
 
Cheers,

Yeah I know. There must have been some issue during the replacement process and probably someone send this "foulty" card back to market and didn't mark it as "replaced" in your online system. I'm just suggesting everyone to call/email You before buying 2nd hand units and don't trust 100% Your warranty-online system. I think You can give more detailed information than this system. I might feel unlucky but of course I'm not angry on You, even if there was something wrong with this card. I was always 100% satisfied with EVGA products and EVGA warranty support. If the card was replaced before I'm ok that You won't replace it again. I was just talking about those procedures - You may want to check it out yourself so this situation will not occur to someone else. Have a nice day,
Cheers,