EVGA

RMA confusion from EVGA

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rcarkk
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2020/11/03 06:16:11 (permalink)
So i bought an EVGA GTX 470 in late October 2010. Registered the card within the 30 days to have the 10 year warranty coverage in Europe. I have been talking to EVGA and they even sent me an RMA number.
 
"We are sorry to hear about the issue with your card and we can of course assist with a RMA:
A support Ticket has been opened for your RMA (3938276), you can now request your RMA directly on our site: http://eu.evga.com/support/rma.asp"
 
I tried to open an new RMA with the RMA number provided, but i always got this error:
 
"THERE HAS BEEN AN ERROR WHILE REQUESTING YOUR PAGE, AND OUR TEAM HAS BEEN NOTIFIED.
The request from 176.79.164.43 at 2020-10-28 10:41:40 GMT for the URL /support/submitrma.asp cannot be served due to error 157 on the host eu.evga."
 
Tried to submit the RMA several times with no sucess.
 
Today i received this email!
 
"Hello Ricardo,
I regret that i have been wasting us time and maybe confusing us !!
After carefully reviewing your case, its was determined that you have purchased on 02.11.2010 3 Year Standard Limited Warranty Product.
Therefore, you are currently out of warranty and the system obstructs us from creating a RMA.
Please accept my sincere apologies.

Best regards,
EVGA EU Customer Support"
 
Coincidentaly, the card is now out of warranty since 30/10/2020, but i have proof of conversation with tech support since 15/10/2020, were i told EVGA i wanted an RMA since the card was defective.
I leave the pictures of the proof of purchase and 10 year warranty. I hope you guys solve this problem.
 
The card in question has the serial number   1011641470101880
 

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