Hello, I had finally my RMA approval after many days to correct the graphic card ownership situation, however, while trying to send the card with air courier I faced many complications like,
1- What value to mention on the Proforma invoice! shall I write a small amount to avoid customs clearance or write a real card value? in this case, a high value may stop the shipment at German customs for high customs fees! I ended up writing a small amount and add some information on the invoice in Turkish to say that this product is going for a warranty and may be repaired or replaced. ( in English I wrote the same and stick it on the box )
2- What to select the reason for sending the shipment, there were 2 options from the system to select Sample or Return for Repair, on the phone, a DHL representative advised me to select Sample but I ended up selecting a return for repair.
now shipment arrived in Germany and last tracking information says,
Saturday
19. June 202104:51 Local time | Clearance eventLEIPZIG - GERMANFurther Detail
Declared as Repair and Return which requires specific customs processing, including serial numbers and other proof of status
Next Step
The status will be updated following further customs processing. A DHL representative shall attempt to contact the importer or shipper if further information is required.
Do I have to worry? did I select the correct information?