EVGA

MY EVGA RMA EXPERIENCE

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Soha99r
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2016/03/23 04:04:26 (permalink)
hello evga fans,
 
recently i had a problem  with my evga gtx 780 , i think some component burned
i was playing  battlefield 4 and in a sudden start to smell bad fragrance  and my pc stopped working .
its my first rma experience as i didint know about it except after along searching . so i decided to create account and register my card and i opened rma 
 
and the result is this 
 
 
 
 
 
 

 

 

 
 
 
 
 
 
 
thanks to evga Taiwan a lot as i am from OMAN but they were corporated 
even though i bought it from unauthorized seller  they were pretty awesome
 
i dont test the card yet but once i do i will post it
the card has some dust but looks new
 
thanks  
post edited by Soha99r - 2016/03/23 04:06:27

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#1

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    z999z3mystorys
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    Re: MY EVGA RMA EXPERIENCE 2016/03/23 04:23:14 (permalink)
    What card did you get? the pics are a touch blurry so I can't see the model, looks like a GTX 970 or 980 though.
    #2
    the_Scarlet_one
    formerly Scarlet-tech
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    Re: MY EVGA RMA EXPERIENCE 2016/03/23 05:00:19 (permalink)
    It looks like another 780. The new cards don't say Active Cooling Xtreme on the bottom edge anymore. Instead, they just have ACX 2.0 (look at the far right where the piano finish is, it is spelled out. That stopped with the 700 series cards). That Tage is also silver, where the 900's are black, blue, red, "fake gold" and RGB.

    Also, the shape of the are that says "780" is different and more rectangular than the 970/ 980, meaning it isn't a 900 series.

    700 series:



    900 series:





    OP, great to hear they took care of you. Evga has some of the best customer service in the world and usually makes the customer happy whenever possible.
    post edited by Scarlet-Tech - 2016/03/23 05:13:22


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #3
    _JoseR
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    Re: MY EVGA RMA EXPERIENCE 2016/03/23 05:51:04 (permalink)
    Always nice to know people are having a great experience with our RMA process! 

     
     
    #4
    NO_sauce
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    Re: MY EVGA RMA EXPERIENCE 2016/03/23 06:19:02 (permalink)


    If you have a moment, please rate my service  Agent: Joseph L
    #5
    w4ss4b3
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    Re: MY EVGA RMA EXPERIENCE 2016/03/23 06:40:25 (permalink)

     
    EVGA is truly the best company to deal with when pertaining to their products. They are absolutely awesome about keeping their customers happy! 

     
    #6
    Rukeith
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    Re: MY EVGA RMA EXPERIENCE 2016/03/23 07:03:45 (permalink)
    Awesome! Recently sent off my 780 to the same offices in Taiwan, I'll post about my experience after I receive my replacement.
    #7
    Soha99r
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    Re: MY EVGA RMA EXPERIENCE 2016/03/23 08:17:32 (permalink)
    yah its another 780 i wished to be replace with 970 because i am afraid to have the same issue with the previous one
     
    i reed about a capacitor in the right side which burn and cause a problem (same to me the smell coming out from right side). 
    #8
    XrayMan
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    Re: MY EVGA RMA EXPERIENCE 2016/03/23 20:46:06 (permalink)
     
    Awesome to hear.     

                My Affiliate Code: 8WEQVXMCJL
     
            Associate Code: VHKH33QN4W77V6A
     
                 
     
     
                      
     
     
     
              
     
       
     
               
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     



     
     
     
     
     
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    #9
    civicsi
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    Re: MY EVGA RMA EXPERIENCE 2016/03/26 22:39:05 (permalink)
    You all gonna think i'm a dinosaur but i've been using EVGA gpus for many years,my first one (can't remember the model) was a AGP (i'm a dinosaur) .Through those years i never had any problems (no RMA at all) until, recently i bought a gtx760 unused ,sealed in its original box,it was DOA.i found out there was 154 days left to the warranty so i contacted customer support and got a ticket for rma.I shipped the card to California (i'm in BC Canada) and not even 2 weeks later i was back running my system with a new GTX 960 FTW.I don't like when stuff die one me but EVGA got me through that very easily with a more than satisfying result.I had to rma a mobo with another brand that starts with a "A" and ends with a "S" and it was such a nightmare .I use EVGA gpus in each of my builds,new and used and they're always running perfectly.All that to say i'm amazed and will keep on using their products...too bad they don't make diapers for old farts like me because i would use them....JK.
    #10
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