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Help with EVGA GeForce GTX 1060 6gb crashing Photoshop CC 2021

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educastroz
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2021/07/17 08:37:30 (permalink)
Hello, I need help.
 
I have the EVGA Geforce GTX 1060 SSC Acx 3.0 Gaming 6gb card, with the latest 471.11 driver (studio version) bought new and sealed from ebay. I don't use it for games, only for editing in Photoshop CC2021 (22.4.2 20210602.r.242 a4f6042 x64) and I don't have it overclocked.
I have an ASUS PRIME B350-PLUS motherboard (with updated bios), with AMDRyzen3 1.300X @ 3.5 GHz processor and four Corsair Vengeance LPX CMK8GX4M2B3000C15 SS memory cards N / A Heat-Sink Package 15-17-17-35 1.35V 3000 @ 2133 (at its normal speed). And I´d just make a fresh install with windows 10 pro x64 21H1 (19043.1110) in a SSD WD disk.
 
In Photoshop 2021, in performance settings, I’d configured it the GTX 1060 6GB with "Normal mode" with OpenCL, Anti-alias Guides and Paths and 30bit Display. Also, I configured 6gb of the ram (50% approx.) for Photoshop and the SSD scratch disk for fast processing (which I think it’s a pretty normal configuration).
 
The problem is Photoshop suddenly crashing even with very simple process like cropping or even using the ctrl+z command. I don’t even use the neural filters or big .psd files. It’s very frustrating and annoying, because I’ve been working in photoshop for many years and it’s the first time it happens with Nvidia. The log indicates that (GetContextForCapabilityQuery) is causing the crash. And I think that I’ve tried almost all possibilities.
 
My card information according to GPU-Z, is:
NVIDIA GeForce GTX 1060 6GB.
Bios: 86.06.63.00.62
Device id: 10DE 1C03-3842 6267.
 
I´ve been searching for a new bios, but this forum only indicates an older bios for my card:
EVGA GeForce GTX 1060 SSC ACX 3.0
06G-P4-6267-KR
Primary BIOS (86.06.39.00.62)
 
I attach the Photoshop logs, Nvidia control panel and the GPUZ information.
Thanks for your help!.
 
-------------------------------------------
NVIDIA System Information 07-17-2021 09-51-56
Report on NVIDIA system created on: 07/17/2021 09:51:56
System name: DESKTOP
[Screen]
Operating system: Windows 10 Pro, 64-bit
DirectX version: 12.0
GPU Processor: NVIDIA GeForce GTX 1060 6GB
Driver version: 471.11 (problem with this driver, read below)
Controller Type: DCH
Direct3D Feature Level: 12_1
CUDA Cores: 1280
Core Clock: 1607 MHz
Memory data rate: 8.01 Gbps
Memory interface: 192-bit
Memory Bandwidth: 192.19 GB / s
Total memory available for graphics: 14306 MB
Dedicated Video Memory: 6144MB GDDR5
System Video Memory: 0 MB
Shared system memory: 8162 MB
Video BIOS version: 86.06.63.00.62
IRQ: Not used
Bus: Unknown bus
Device ID: 10DE 1C03 62673842
Part number: G410 0030
 
 -------------------------------------------
 
Photoshop CC 2021 LOG
--------------------------------------------
Adobe Photoshop version: 22.4.2 20210602.r.242 a4f6042 x64
Number of starts: 25
Operating system: Windows 10 64 bits
Version: 10 or later 10.0.19041.1023
System architecture: AMD CPU Family: 15, Model: 1, Version: 1 with MMX, Integer SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Number of physical processors: 4
Vel. Processor: 3493 MHz
Built-in memory: 16324 MB
Free memory: 10155 MB
Available memory for Photoshop: 12035 MB
Memory used by Photoshop: 68%
SAM SDK Version: 2.0.0-main.480
Photoshop crashed on 07/13/2021 at 6:11:50 PM m. (GetContextForCapabilityQuery)
------- GPU
Stable Native API: True
Stable OpenGL API: True
Stable OpenCL API: True
GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 0
isGPUCapable: 1
GPUName: NVIDIA GeForce GTX 1060 6GB


post edited by educastroz - 2021/07/21 15:56:08

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#1

2 Replies Related Threads

    flip_x
    Superclocked Member
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    Re: Help with EVGA GeForce GTX 1060 6gb crashing Photoshop CC 2021 2021/07/18 02:05:08 (permalink)
    What kind of power supply do you have? Even if you have a rated one. Could be junk and causing your problems.
    #2
    educastroz
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    Re: Help with EVGA GeForce GTX 1060 6gb crashing Photoshop CC 2021 2021/07/20 16:19:19 (permalink)
    Problem fixed testing with old drivers. For me the version 451.77 (directx 12) works fine. It could be found in the old drivers page, from nvidia.
     
    The problem seems to be in newer drivers. At least for me.
    post edited by educastroz - 2021/07/21 15:57:11
    #3
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