EVGA

GTX 1060 black screen + freeze + freeze during boot

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reed_solomon
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2018/03/04 12:28:14 (permalink)
PC specs:
OS: Windows 10 Pro 64bit
CPU: Intel i5 7600K
GPU: Nvidia GTX 1060 6GB (EVGA) - 7 months old
RAM: 8GB DDR4 2400MHz Kingston Hyper-X Fury
MB: ASRock B250M Pro4
PSU: FSP RAIDER 550W
HDD: 1TB WD Blue
 
Some BIOS info:
Mode - UEFI
BIOS Version/Date - American Megatrends Inc. P1.50, 2/10/2017
SMBIOS Version - 3.0
Fast Boot - Disabled
Secure Boot - Disabled
Integrated GPU - Disabled
 
Problem summary:
During installation of Nvidia drivers Windows black-screens and freezes, then fails to boot (freezes at loading screen while booting). Safe Mode boots successfully. The problem persists after complete Windows 10 reinstall (with stopped updates), different Nvidia drivers and BIOS reset to default settings.
 
Dxdiag shows "graphics device driver error code 43" and windows system event log shows Event ID 14 nvlddmkm Errors.
 
I suspect it's a hardware problem, but want to make sure before I RMA my video card.
 
Detailed explanation:
Shortly after the new driver (391.01) became available (2018.2.26) I updated the nvidia driver through GeForce Experience (I always update to the latest drivers when available). The next day my machine couldn't boot (might be a coincidence and not related with the new driver). It froze at the loading screen while booting. After several reboots it still froze at the same spot. Windows 10 had the latest updates.
 
I did a clean reinstall of Windows 10 without internet connection (to stop it from downloading updates). During the first boot after the installation I stopped (paused) the automatic updates and enabled advanced boot settings (to access Safe Mode with F8).
 
The machine was working OK, rebooted a few times without problems and turned on the Internet connection. I was monitoring the processes and when Windows started installing the nvidia drivers it black-screened and froze. After hard reboot, it froze again at the loading screen while booting.


This time I used the power button to shutdown the machine and when I powered it up again it booted successfully. I checked dxdiag, which showed that windows was using its own driver (basicdisplay.sys) and the nvidia driver had an error ("graphics device driver error code 43"). Windows Device Manager showed the same.
 


 
Windows System Event log showed several Event ID 14 nvlddmkm Errors. (I verified that these errors occure during the driver installation and also when the system freezes during boot).

 
The information included in the events is:

 
Restarted the machine and booted in Safe Mode successfully. Using the latest version of DDU (v17.0.8.3) I uninstalled the nvidia driver, rebooted and windows booted successully. Manually downloaded and installed the latest nvidia driver (391.01), but during installation the same problem occured (black screen + freeze + freeze at boot time).
 
Started Windows in Safe Mode, uninstalled the driver, booted again in Safe Mode, installed the driver while in Safe Mode. Installation went without problems, but when I tried to start Windows normally it froze again at boot screen.
 
Tried two other driver versions, one which I know for sure the PC was working without problems (388.71 from December 20, 2017) and an older one (381.89 from April 25, 2017). The problem persisted with both drivers.
 
I recorded a video while installing the 381.89 driver to show exactly what happens.
youtube.com/watch?v=hxaLLkFSMtY
 
Next, I returned BIOS to default settings (although I never changed them, except for the boot order), but this didn't help either. Tried another "fix", where I unplugged the PC from the power outlet and held down the power button to discharge the build up in the capacitors, but this also didn't work.
 
Because the problem persists after clean reinstall of Windows, different driver versions and BIOS reset, I beleieve it might be a hardware problem with the video card, but I want to be 100% sure, before I RMA the card. Any recommendations how to verify if it's indeed a problem with the GPU? (Just to be sure I checked the HDD with chkdsk, RAM with MemTest86 and integrity of system files with sfc - no problems there.)
post edited by reed_solomon - 2018/03/04 12:31:46
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14 Replies Related Threads

    HeavyHemi
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/03/04 12:32:34 (permalink)
    reed_solomon
     
    Snipped for brevity
     

    Which version of Windows 10 are you trying to install. Newer drivers require and updated version of Windows 10. I see it looks like in one of your images you were at 299.15 is that right? 
    Pretty much boils down to your GPU and PSU.
    post edited by HeavyHemi - 2018/03/04 12:37:42

    EVGA X99 FTWK / i7 6850K @ 4.5ghz / RTX 3080Ti FTW Ultra / 32GB Corsair LPX 3600mhz / Samsung 850Pro 256GB / Be Quiet BN516 Straight Power 12-1000w 80 Plus Platinum / Window 10 Pro
     
    #2
    GGTV-Jon
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/03/04 12:36:23 (permalink)
    Was this a new card being installed or a card that had been running / working prior?
     
    I would re seat the card into the motherboard then perhaps roll back the drivers to see if an older set will work
    #3
    reed_solomon
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/03/04 12:54:21 (permalink)
    It's not a new card, I've been using it for 7 months without problems.
    When the problem occured Windows 10 was at the latest version, after reinstallation I didn't update it in case the problem was with an update of windows. I'll update again to the latest version of Windows 10 and try installing the drivers again. I'll also re-seat the card and report back.
    #4
    Sajin
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/03/04 14:00:51 (permalink)
    Code 43 can mean a lot of things...
     
    #1 Fauly card.
    #2 Fauly pci-e slot.
    #3 Registry corruption. 
    #4 Card not receiving enough power.
    #5 Corrupt vbios.
    #5
    reed_solomon
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/03/04 14:05:31 (permalink)
    Updated Windows, but still the same problem.
    First I let Windows to install the driver automatically and while installing -> black screen+freeze...
    Then manually installed the newest driver (391.01), but same issue. After that I tried an older one (381.89) but also no luck.

    #6
    HeavyHemi
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/03/04 14:41:12 (permalink)
    reed_solomon
    Updated Windows, but still the same problem.
    First I let Windows to install the driver automatically and while installing -> black screen+freeze...
    Then manually installed the newest driver (391.01), but same issue. After that I tried an older one (381.89) but also no luck.





    Do you have another power supply you can test with?
    post edited by HeavyHemi - 2018/03/04 14:50:30

    EVGA X99 FTWK / i7 6850K @ 4.5ghz / RTX 3080Ti FTW Ultra / 32GB Corsair LPX 3600mhz / Samsung 850Pro 256GB / Be Quiet BN516 Straight Power 12-1000w 80 Plus Platinum / Window 10 Pro
     
    #7
    reed_solomon
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/03/05 00:45:47 (permalink)
    Sadly, I don't have another power supply. I plan to test the card in a friends computer sometime this week.
    #8
    squall-leonhart
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/03/05 22:20:49 (permalink)
    you've already been told on geforce forums, get a decent power supply.
     
    the one you have has serious droop, barely passed reviews.
     
     
    the ATX spec is long overdue setting 12v tolerances to 3%
    post edited by squall-leonhart - 2018/03/05 22:23:46

    CPU:Intel Xeon x5690 @ 4.2Ghz, Mainboard:Asus Rampage III Extreme, Memory:48GB Corsair Vengeance LP 1600
    Video:EVGA Geforce GTX 1080 Founders Edition, NVidia Geforce GTX 1060 Founders Edition
    Monitor:BenQ G2400WD, BenQ BL2211, Sound:Creative XFI Titanium Fatal1ty Pro
    SDD:Crucial MX300 275, Crucial MX300 525, Crucial MX300 1000
    HDD:500GB Spinpoint F3, 1TB WD Black, 2TB WD Red, 1TB WD Black
    Case:NZXT Phantom 820, PSU:Seasonic X-850, OS:Windows 7 SP1
    Cooler: ThermalRight Silver Arrow IB-E Extreme
    #9
    rjohnson11
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/03/05 22:28:45 (permalink)
    Good PSUs are essential to good PC operation. Go with Corsair or EVGA PSUs. 

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #10
    squall-leonhart
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/03/05 23:41:24 (permalink)
    I'd go with Seasonic over Corsair in the Ops apparent price range.
    you'd be looking at a VS unit and those are just garbage.
     
    for the same price in Seasonics range you'd get a 450 to 500w psu which is overbuilt for a value unit.

    CPU:Intel Xeon x5690 @ 4.2Ghz, Mainboard:Asus Rampage III Extreme, Memory:48GB Corsair Vengeance LP 1600
    Video:EVGA Geforce GTX 1080 Founders Edition, NVidia Geforce GTX 1060 Founders Edition
    Monitor:BenQ G2400WD, BenQ BL2211, Sound:Creative XFI Titanium Fatal1ty Pro
    SDD:Crucial MX300 275, Crucial MX300 525, Crucial MX300 1000
    HDD:500GB Spinpoint F3, 1TB WD Black, 2TB WD Red, 1TB WD Black
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    Cooler: ThermalRight Silver Arrow IB-E Extreme
    #11
    reed_solomon
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/03/06 10:18:22 (permalink)
    Thanks for the suggestions, I'll buy a new PSU as soon as I can. I still haven't tested the card in another PC, I'm hoping to do this untill the end of the week and I'll write when I have more information about the issue.
    #12
    d4rkven0m
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/07/12 03:11:10 (permalink)
    Did you get your issue fixed??i am having the same issue as well.
    #13
    reed_solomon
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/07/12 03:57:16 (permalink)
    Yes, but I'm not sure how... I didn't have a chance to test the card with another PC, so I just returned it. Had to wait a week or two. They tested it and said that it was working fine, literally nothing wrong with it. When I got home and plugged it back in, the PC booted without problem. Haven't had this issiue since. 
     
    I have reseated the card multiple times prior to RMA, so that should not have been the problem. 
     
    I suspect what might have caused it, though. It might've been caused by the PC case. The cards screw holes didn't align well with the ones on the case, so when screwed there was a slight pull towards the back of the case. I keep my card unscrewed now (just in case), and the PC on one side, so the card is in vertical position and can't move/fall.
    #14
    d4rkven0m
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    Re: GTX 1060 black screen + freeze + freeze during boot 2018/07/12 04:20:41 (permalink)
    I see...i will try your way and see if it works for me too.I highly doubt it though.I used another card amd hd6570(its ancient i know) and it worked flawlessly.At this point i think i should go for RMA.Thanks anyway.
    #15
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