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Hot!Flow control software says device not found

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SoCalGamer86
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2017/03/28 19:27:01 (permalink)
I installed the 120mm CLC, the USB cable is hooked up to my motherboard USB 2.0 header but every time I start up the flow control software it can't find my cooler, in the devices it says "Unknown USB (Device Descriptor Request Failed)"

My motherboard is ASRock Z170M-ITX/ac
post edited by SoCalGamer86 - 2017/03/28 19:29:47
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    PillowyMammoth
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    Re: Flow control software says device not found 2017/04/09 11:02:48 (permalink)
    I'm having a similar issue, ill launch it and it says "device not found" it only opens on reinstall. and it only opens once if I close it I have to reinstall.
    #2
    gulan
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    Re: Flow control software says device not found 2017/04/09 11:14:01 (permalink)
    i had the same problem, fixed by removing corsair link usb header from my power supply.  
    #3
    PillowyMammoth
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    Re: Flow control software says device not found 2017/04/09 11:32:45 (permalink)
    I am unsure of what you are talking about? I do have the link program downloaded but I don't have anything hooked up from corsair
    #4
    gulan
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    Re: Flow control software says device not found 2017/04/09 11:37:36 (permalink)
    when i open the software it said device not found and closes.  when i double click again it software runs but only reads cpu temperature, nothing else.  so i removed the corsair link usb header that goes from the powersupply to motherboard, and uninstall corsair link software completely in windows, now it reads everything fine.  
    #5
    PillowyMammoth
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    Re: Flow control software says device not found 2017/04/09 11:39:06 (permalink)
    I dont have a corsair link usb header, so i shouldnt have an issue with that ill try to restart pc
    #6
    LiquidTN
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    Re: Flow control software says device not found 2017/04/17 03:45:53 (permalink)
    I also had this issue.  I found it happening only when I was overclocking to my limits (sitting at 5 gHz) by using the Asus 5-Way Optimization. As soon as I remove this level of overclocking (still overclocked, but reduced it a bit), the cooler was found again by the software. Weird.
    *I also tried restarts, shutting down and moving the USB to different ports (I use a NZXT internal hub) - made no difference, still device not found. 
     
    Asus Maximus IX Code
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    #7
    klaceo
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    Re: Flow control software says device not found 2017/04/28 07:21:05 (permalink)
    Is there any update on this?  This just started happening for me.  No OC, its a new build.  Asrock super carrier motherboard...
    #8
    rjohnson11
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    Re: Flow control software says device not found 2017/04/28 07:47:35 (permalink)
    For those of you who have this problem but don't have any Corsair software installed please contact EVGA Tech support.

    Specs: AMD 1920X Threadripper, Samsung SM961 M.2, 64GB Corsair DDR4 memory (half kit of CMD128GX4M8B2800C14),  ASRock X399 Taichi Motherboard



    #9
    JasonW76
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    Re: Flow control software says device not found 2017/04/29 11:39:36 (permalink)
    I just called support with this same problem, unfortunately Im having to RMA my AIO. 
    #10
    bcavnaugh
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    Re: Flow control software says device not found 2017/04/29 12:31:03 (permalink)
    SoCalGamer86
    I installed the 120mm CLC, the USB cable is hooked up to my motherboard USB 2.0 header but every time I start up the flow control software it can't find my cooler, in the devices it says "Unknown USB (Device Descriptor Request Failed)"

    My motherboard is ASRock Z170M-ITX/ac


    Sound like your Chipset Drivers need to be updated.
    In your Device Manager do you have any Yellow ! showing?
    You can also remove the USB cable from the CPU side and you should here the Windows Sound chime of a device was removed and then plug it back in.
    If you here no sound Check in the Bios that you have Legacy USB Mode Enabled.
    Do Not Do this on the USB Motherboard Header Side of the USB Cable.
     
    post edited by bcavnaugh - 2017/04/29 12:34:51

    Be Cautious when Helping Members on this Forum, You May Offend Others. New Horizons   My HFM  DISCLAIMER: *This Post may have just Increased my Post Count*
     


    #11
    klaceo
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    Re: Flow control software says device not found 2017/04/30 11:21:46 (permalink)
    Calling didnt help.  This is what helped:
     
    Reset the UBS header
    Uncheck start minimized, start with OS
    #12
    Cordorb
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    Re: Flow control software says device not found 2017/05/01 17:54:32 (permalink)
    As a last  idea before sending anything back
    Connect the Cooler to a different computer USB - using a mini USB to USB cable.
    Load the software on the second computer and test.
     
    I also find if I have start with OS and start minimized OFF in settings things work better.
    and you need to re-minimize and NOT click the X or you will have to re-boot.
     
    And WinRing0
    (
    OpenLibSys Core SDK
    WinRing0 library allows x86/x64 Windows applications to access
    - I/O port
    - MSR (Model-Specific Register)
    - PCI

    ) may cause some problems on some systems
    #13
    Squall_Rinoa86
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    Re: Flow control software says device not found 2017/08/01 13:53:13 (permalink)
    Having this same issue. I have Corsair for the keyboard, but its not set to launch. Other then that Nothing else is corsair. Keeps coming up saying device not found. I have latest chipset drivers.




    PSU: EVGA SuperNOVA 1300 G2
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    #14
    EVGATech_LeeM
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    Re: Flow control software says device not found 2017/08/01 14:38:32 (permalink)
    Have you tried setting the CPU Fan Header (or whichever PWM header connected to the pump) in your BIOS to Max?  If left at Smart or auto, or something similar, it can cause this issue.  The pump/fan will still behave normally, but it can otherwise be undervolted if the header is not set to Max/100%.
    #15
    Squall_Rinoa86
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    Re: Flow control software says device not found 2017/08/01 22:21:59 (permalink)
    EVGATech_LeeM
    Have you tried setting the CPU Fan Header (or whichever PWM header connected to the pump) in your BIOS to Max?  If left at Smart or auto, or something similar, it can cause this issue.  The pump/fan will still behave normally, but it can otherwise be undervolted if the header is not set to Max/100%.



    I have the one that's labeled Motherboard on my CPU 4pin connector, even tho its only a 3pin.. other then that, USB mini is plugged in. I need a bigger case apparently cause I had to jerry rig the radiator to my CoolerMaster XM Case to fit it.. Seems i'm in the market again for ANOTHER case.




    PSU: EVGA SuperNOVA 1300 G2
    My Affiliate Code: AN1FW0VMG6
    #16
    rjohnson11
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    Re: Flow control software says device not found 2017/08/01 22:30:59 (permalink)
    Squall_Rinoa86
    EVGATech_LeeM
    Have you tried setting the CPU Fan Header (or whichever PWM header connected to the pump) in your BIOS to Max?  If left at Smart or auto, or something similar, it can cause this issue.  The pump/fan will still behave normally, but it can otherwise be undervolted if the header is not set to Max/100%.



    I have the one that's labeled Motherboard on my CPU 4pin connector, even tho its only a 3pin.. other then that, USB mini is plugged in. I need a bigger case apparently cause I had to jerry rig the radiator to my CoolerMaster XM Case to fit it.. Seems i'm in the market again for ANOTHER case.


    I've got the Corsair 780T case and it rocks. 

    Specs: AMD 1920X Threadripper, Samsung SM961 M.2, 64GB Corsair DDR4 memory (half kit of CMD128GX4M8B2800C14),  ASRock X399 Taichi Motherboard



    #17
    Glenda94
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    Re: Flow control software says device not found 2017/08/25 15:52:01 (permalink)
    I have this same problem (device not found). It just disappeared when I  was testing my overclock temps in a render. My cpu hit 103 and I stopped the render, but could not resurrect the software. I'm going to try some of the above suggestions, but I wonder if it has to do with the motherboard (asus) 5 way optimizing your overclock. That software takes over the cpu fan control so there's 2 separate power management systems plus windows power management in the mix. I can't help but think this has something to do with it. I have no Corsair in  my system.
    #18
    howdy2u2
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    Re: Flow control software says device not found 2017/08/25 16:01:18 (permalink)
    Glenda94
    I have this same problem (device not found). It just disappeared when I  was testing my overclock temps in a render. My cpu hit 103 and I stopped the render, but could not resurrect the software. I'm going to try some of the above suggestions, but I wonder if it has to do with the motherboard (asus) 5 way optimizing your overclock. That software takes over the cpu fan control so there's 2 separate power management systems plus windows power management in the mix. I can't help but think this has something to do with it. I have no Corsair in  my system.


    Yes, if you hit the optimize in the fan control software it will shut down your pump, it is testing its capabilities as a PWM pump which it is not. Even if you set the pump header in the BIOS (if your MOBO has one)  to DC 100% and then run the optimization- it will still test it as a PWM controllable pump. 

     
     
     
     
     
     
     
     
     
    #19
    Glenda94
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    Re: Flow control software says device not found 2017/08/25 17:27:38 (permalink)
    Thanks. I was going to re-set the usb and turn off or turn down the overclock. Having never overclocked before I just wanted to try it. How should I set my cooler?
    Does it have an automatic? Not totally understanding all the software, especially the asus. I did the overclock in the bios, so I will unset it there.
    I would like it to be auto with windows managing it all since I'm mostly using this for heavy applications that are cpu intensive and very mild 66 yo gaming? I don't
    want to have to stop and set a profile for steam. How can I unoptimize the fans in asus and get my pump going under evga software?
    #20
    Glenda94
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    Re: Flow control software says device not found 2017/08/25 19:19:28 (permalink)
    Did f5 in bios and the Evga cooler software is back. The water pump is working and being controlled by the software. The cpu fan is still being controlled from the asus fan optimization, but I tried an intense render and the cpu just hit 83, so I'm pretty happy.
    #21
    howdy2u2
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    Re: Flow control software says device not found 2017/08/25 19:55:03 (permalink)
    Glenda94
    Did f5 in bios and the Evga cooler software is back. The water pump is working and being controlled by the software. The cpu fan is still being controlled from the asus fan optimization, but I tried an intense render and the cpu just hit 83, so I'm pretty happy.


    83* is kind of high in my book, but really need to start a different thread for your issue/questions

     
     
     
     
     
     
     
     
     
    #22
    BioHazardSperm
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    Re: Flow control software says device not found 2017/08/26 08:14:58 (permalink)
    just asking, did you install but not run the evga flow software BEFORE installation of the CLC ? i found for me that worked .I ended up RMA'ing my first 280CLC and did a clean uninstall ,rebooted,installed(with old cooler in place but not usb connected) then shut down ,swapped CLC's hooked USB up.Booted up .The first boot i made sure to tick the start with windows,+ minimized .CPU 1+2 fan headers set to full.Rebooted .On next start up program loaded,detected but no cpu temps (i almost died ) while pc was running pulled usb connection out waited 10 seconds (to cover any polling period) reconnected.Literally saw the CPU temp appear in Flow Control software .Since then 2 days has worked/loaded perfectly (except the pump slider always stays at 0.0% never adjusts with fans .Temps are acceptable ,have not tested with games or stress yet.Hope this might help anyone

    I am  >>NOT< <   a  EVGA Forums Moderator or a EVGA.com  Employee.
    I am only a  "Game Server Admin"
    My posts and are my own and not EVGA's.
       



     
    #23
    BigDrifter
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    Re: Flow control software says device not found 2017/08/27 21:07:59 (permalink)
    Hi Guys i have the same problem here and why my pump didnt detected ?
     

    #24
    MsRavenn
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    Re: Flow control software says device not found 2017/08/28 01:37:22 (permalink)
    BioHazardSperm
    just asking, did you install but not run the evga flow software BEFORE installation of the CLC ? i found for me that worked .I ended up RMA'ing my first 280CLC and did a clean uninstall ,rebooted,installed(with old cooler in place but not usb connected) then shut down ,swapped CLC's hooked USB up.Booted up .The first boot i made sure to tick the start with windows,+ minimized .CPU 1+2 fan headers set to full.Rebooted .On next start up program loaded,detected but no cpu temps (i almost died ) while pc was running pulled usb connection out waited 10 seconds (to cover any polling period) reconnected.Literally saw the CPU temp appear in Flow Control software .Since then 2 days has worked/loaded perfectly (except the pump slider always stays at 0.0% never adjusts with fans .Temps are acceptable ,have not tested with games or stress yet.Hope this might help anyone




     
    I was going to suggest that I found though sometimes  the bios needs tweeking too
    #25
    BioHazardSperm
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    Re: Flow control software says device not found 2017/08/28 08:59:25 (permalink)
    i have 7 mobo headers for fans and made sure 1+2 (cpu fans) were set to full .If that helps .Otherwise i changed nothing via bios.

    I am  >>NOT< <   a  EVGA Forums Moderator or a EVGA.com  Employee.
    I am only a  "Game Server Admin"
    My posts and are my own and not EVGA's.
       



     
    #26
    zawadzkk
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    Re: Flow control software says device not found 2017/09/10 17:20:35 (permalink)
    Got same problem. The device not found appears after couple of hours working normally . Are the EVGA dev going to fix their damn drivers and this buggy software?
    #27
    Skullrip
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    Re: Flow control software says device not found 2017/09/21 04:53:56 (permalink)
    I got this problem after I ran the asus  5 way optimization. I have asus x99 strix mobo with evga 280 clc. Still looking for a fix.
    post edited by Skullrip - 2017/09/21 04:56:51
    #28
    miklet
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    Re: Flow control software says device not found 2017/09/21 08:32:13 (permalink)
    New version of Flow Control on downloads page as of 9/21/2017
    Will try it this evening and see if it can display the CPU temps on my X370 board with Ryzen 1600 CPU

    Rosewill Stealth Case
    MSI X370 Gaming Pro Carbon BIOS 7A32AMS V190
    AMD Ryzen 1600 OC 3.875GHz
    EVGA AIO CPU Closed Loop Cooler CLC 120 intake
    configuration using two EVGA 120mm fans in push-pull arrangement
    120mm Corsair fan bottom intake
    2x 120mm Gelid slim fans front intake
    2x 120mm Corsair fans top exhaust
    Corsair LED Vengeance 8GB rated 3200 / 4 dimms (32GB) posts reliably at 2933MHz
    EVGA GTX1050 SSC 2GB
    EVGA 650 G3 PSU

    #29
    Koithim
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    Re: Flow control software says device not found 2017/10/19 15:43:19 (permalink)
    Same happen to me each time pc come back from stand by.  Way i found to fix it is to deactivate the Asetek usb device (device manager) then reactivate it.
     
    Cheers!

    K
    _____________________________
    CASE: EVGA DG-87
    COOL: EVGA CLC 280
    PSU: EVGA SuperNOVA 850 G2L
    MOBO: ASUS ROG Maximus IX Code
    CPU: Intel Core i7-7700k @ 4.6 GHz
    MEM: 4x8GB Corsair vengeance LED 3400
    SSD: Samsung 960 Pro 512GB PCIe M.2
    VGA: EVGA GTX 1080 Ti SC2 Hybrid
    VGA: EVGA GTX 1080 Ti FE
    DISP: Asus PG279Q
    Windows 10 pro 1703
    #30
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