I'll try to make this story as short as possible...
 
Anyways, about a week ago I ordered Dead Space 2 from Amazon with release-date shipping. I also ordered something else, and both were supposed to be delivered on Tuesday. The other item was, but DS2 was not, so I decided to check the tracking number online. The tracking number in my Amazon account only showed that it had left their warehouse, while on the UPS website it stated that they had been notified and a label had been printed, but that they were still waiting to receive the item. I decided to contact Amazon because something was obviously wrong and they were extremely unhelpful.
 
Starting with the online chat support, the guy told me that it could still arrive today, seeming to ignore the fact that UPS had absolutely no record of ever receiving the package, let alone any activity of arrival/departure scans in my area, or anywhere else. Once he finally realized the situation, he apologized and asked me to wait 3 more days and to contact them again if I didn't receive the item. I told him that this situation was extremely frustrating because I could just buy the game in person today had I not purchased it on Amazon. He then proceeded to tell me that I could still do that, and if the game arrived in a few days I could just ship it back and they would refund it. I asked if there was anything else he could do to help this situation (hoping for a gift card or something, at the very least) but he said no. So I decided to just give them a call.
 
The lady on the phone was much more helpful and informed me that they could just send another game out that afternoon and I would have it the following day. However; she said that nothing else could be done to help rectify this situation (really, no gift card or anything?). I settled for the new game, as getting a refund was useless (I had a $60 Amazon credit, so I'd have to use it eventually).
 
So guess what arrives in the mail yesterday? Two boxes from Amazon, each containing Dead Space 2, lol.
 
My question now is what should I do? Should I contact Amazon about it and let them know? Normally I wouldn't hesitate to return it, but part of me feels like its a form of compensation, something their CS never offered. Do I have a legal obligation to return the second one?

+1^^

if you do not contact them amazon will charge you for both copies.amazon keeps your billing info,i do not use them after someone got my account info and ordered $30.00 worth of cook books and they had my credit card info on file.

patchesanook

if you do not contact them amazon will charge you for both copies.amazon keeps your billing info,i do not use them after someone got my account info and ordered $30.00 worth of cook books and they had my credit card info on file.

The lady on the phone didn't hesitate to overnight me a new one, as all signs pointed that the original had been lost somewhere (Amazon status said left warehouse, UPS status said label printed, awaiting package). She made absolutely no mention about returning it should it arrive.

go to the ups site again and check the info.sometimes ups is slow updateing  the tracker site.i have recieved  packages and they still are shown to be in a ups center.

AMAZON will always pay for the return shipping on items......
 
At least, they have always done so for me on anything I wanted returned , no matter the reason .

Louisville15

STEVEBABCOCK2002

AMAZON will always pay for the return shipping on items......

At least, they have always done so for me on anything I wanted returned , no matter the reason .

But I shouldn't have to go out of my way to ship it back when it was their mistake to begin with.

 
I'm sure they will pick it up for you it was their fault at the end of the day, not yours.

Louisville15

STEVEBABCOCK2002

AMAZON will always pay for the return shipping on items......

At least, they have always done so for me on anything I wanted returned , no matter the reason .

But I shouldn't have to go out of my way to ship it back when it was their mistake to begin with.

 
Actually, if you click on your account @ Amazon -- next to the item is a button to click for returning items...
 
It pops up, enter a small bit of info and it then lets you print out a return label for the box.  Stick it on there . Boom !

Always do the right thing. Makes you feel better in the end!

There is no substitute for a clear conscience, no matter how you try to justify it. Knowing you did the right thing gives you that. Period.
 
In the end, you choose the path you walk down, you can make it a path that's morally and ethically right, or... another path. It's what you can live with.

do nothing or call them. Tough choice. While under our Christian morality, I would say you should call them. Still, considering the ethics of modern business you shouldn't call. 
 
I would say call, keep it simple, if they want it sent back, ask that they deal with the shipping (paid label and pickup). Chances are they will say they don't want it back because they are making a claim with UPS. In which case you can sell it.

In the end, it's all about integrity and what you feel the right thing to do is.  Can you honestly justify keeping it and feel ok with that or are you having second thoughts about it....

what the heck are you going to do with 2 games anyway? sell one? thats even more dishonest. you were too impatient when the dude said to wait a few days. you dont always have to try to stick it to the man. they did end up sending you out a replacement game anyway. i really dont see why you would be so offended just because you got nervous about the game being lost, which it wasnt.

I'll pay $10.00 for the second copy!

minger66

Louisville15

STEVEBABCOCK2002

AMAZON will always pay for the return shipping on items......

At least, they have always done so for me on anything I wanted returned , no matter the reason .

But I shouldn't have to go out of my way to ship it back when it was their mistake to begin with.

It's not Amazon's complete fault here, part of the reason you got two was that you were too impatient to wait and badgered them to send another.  Dead Space 2 just came out on Tuesday, and you got the original one you ordered today (2 days late?).  I guess I just don't see the issue.  Just because the shipping came later than expected does not mean you get a free game. 

 
I would have gladly waited had they offered some kind of compensation for not following through with their guarantee.