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Warranty info

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Moonshine2020
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2024/11/16 09:35:24 (permalink)
Part Number: 120-G2-1300-XR
Description: EVGA SuperNOVA 1300 G2, 80+ GOLD 1300W, Fully Modular, 10 Year Warranty, Includes FREE Power On Self Tester Power Supply 120-G2-1300-XR
Place Purchased: eBay
Purchase Date*: 11/15/2023
Date Registered: 11/20/2023 2:51:07 AM
 
Warranty Information:
Length: 3 years from manufacturer's product ship date
Status: Out of Warranty

*The accuracy of your warranty status on this page is based on the information entered during registration. If the place of purchase and/or date of purchase is incorrect, please contact EVGA Customer Service to update your information.


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Anyone care to explain how a power supply bought in 2023 basically has no warranty,based on the above info? No 10 year warranty,not even a 3 year manufacturer warranty! But yet i have a EVGA 750 watt power supply that was purchased in 2020 and it still has over 2,000 days left!
 
Is this power supply,bought in 2023,more than 10 years old?
 
Apparently i have no clue,but it seems EVGA knows!
 
I really don't understand the logistics of it,maybe it's that new math!
#1

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    Cool GTX
    EVGA Forum Moderator
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    Re: Warranty info 2024/11/17 18:09:48 (permalink)
    moving to the EVGA Warranty section of the Forum
     
     
    could just be a mistake that EVGA needs to correct, please contact EVGA directly
     
    --->>>  Please email EVGA at Support@EVGA.com
     
     
    However warranty clock starts ticking once an item is shipped or sold by an Authorized retailer
     

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     When someone does not use reason to reach their conclusion in the first place; you can't use reason to convince them otherwise!
    #2
    EVGATech_ChrisB
    EVGA Tech Support
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    Re: Warranty info 2024/11/19 15:59:05 (permalink)
    Dear Moonshine2020,
     
    Welcome to the forums and I am sorry for any confusion as the warranty is 10 years for the original owner and the transferable is up to 3-years from the EVGA ship date. EVGA - Warranty - Power Supplies
     
    Please send us a copy of your receipt from Ebay if you want us to review this further for you.  Support@EVGA.com 
     
    Moonshine2020
    Part Number: 120-G2-1300-XR
    Description: EVGA SuperNOVA 1300 G2, 80+ GOLD 1300W, Fully Modular, 10 Year Warranty, Includes FREE Power On Self Tester Power Supply 120-G2-1300-XR
    Place Purchased: eBay
    Purchase Date*: 11/15/2023
    Date Registered: 11/20/2023 2:51:07 AM

    Warranty Information:
    Length: 3 years from manufacturer's product ship date
    Status: Out of Warranty

    *The accuracy of your warranty status on this page is based on the information entered during registration. If the place of purchase and/or date of purchase is incorrect, please contact EVGA Customer Service to update your information.


    -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
     
    Anyone care to explain how a power supply bought in 2023 basically has no warranty,based on the above info? No 10 year warranty,not even a 3 year manufacturer warranty! But yet i have a EVGA 750 watt power supply that was purchased in 2020 and it still has over 2,000 days left!
     
    Is this power supply,bought in 2023,more than 10 years old?
     
    Apparently i have no clue,but it seems EVGA knows!
     
    I really don't understand the logistics of it,maybe it's that new math!







    #3
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