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AnsweredWhy the difference in warranty

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comptech27
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Wednesday, July 12, 2023 2:01 AM (permalink)
Ok maybe I'm a bit daffed and am missing something. According to EVGA, a Supernova 1000 G7 has a 10yr warranty. Yet when you punch the serial number into the warranty checker, it pops up a 3 yr warranty. Am I missing something??
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MSim
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Re: Why the difference in warranty Wednesday, July 12, 2023 1:53 PM (permalink) ☼ Best Answerby comptech27 Wednesday, July 12, 2023 5:21 PM
My PSU's say the same thing on Warranty Check page. When i click View Details on my products page. It shows the full warranty length.
 
At the bottom of the Warranty Check page, it says this.
 
* Warranty information on this page pertains to original owners for products purchased from an authorized retailer. Product registration and valid proof of purchase is required to determine a product's full warranty. To register a product, please go to https://www.evga.com/register

 
Once you register the product it will show full warranty under your My EVGA/My Products/ View Details.
 

 
post edited by MSim - Wednesday, July 12, 2023 2:10 PM


 
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rjohnson11
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Re: Why the difference in warranty Wednesday, July 12, 2023 2:06 PM (permalink)
Please send an email to: webmaster@evga.com

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ty_ger07
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Re: Why the difference in warranty Wednesday, July 12, 2023 3:48 PM (permalink)
As stated, the 10 year warranty only applies to the original purchaser who purchases it from an authorized retailer, registers it, and proves they are the original owner.  In all other instances, the power supply would have a standard transferrable 3-year warranty.

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comptech27
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Re: Why the difference in warranty Wednesday, July 12, 2023 5:26 PM (permalink)
MSim
My PSU's say the same thing on Warranty Check page. When i click View Details on my products page. It shows the full warranty length.
 
At the bottom of the page, it says this.
 
* Warranty information on this page pertains to original owners for products purchased from an authorized retailer. Product registration and valid proof of purchase is required to determine a product's full warranty. To register a product, please go to

 
Once you register the product it will show full warranty under your My EVGA/My Products/ View Details.
 

 


Ok so as I said I was missing something. Helps to read the full article when looking at the supplies however on my warranty check page its states "This tool checks the warranty status based on the ship date from EVGA*" It's stating the full 3 yrs.
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ty_ger07
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Re: Why the difference in warranty Wednesday, July 12, 2023 11:55 PM (permalink)
The way it works for the standard transferrable warranty is that the warranty starts on the date the product leaves EVGA's warehouse.  If it sits on a mom and pop store's shelf for a year before it sells, that is a year off the warranty that the buyer won't receive.
The purpose of the warranty checker tool, from my understanding, is to provide a way for potential buyers to see the worst case minimum warranty remaining before deciding to buy.  The tool doesn't check if better warranty terms are in affect, or whether the buyer registered it, or whether the buyer purchased an optional extended warranty, or the full product's sale history.  It's just a quick tool to do a quick check of the worst-case scenario.

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NordicJedi
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Re: Why the difference in warranty Thursday, July 13, 2023 1:04 AM (permalink) ☄ Helpfulby comptech27 Thursday, July 13, 2023 1:43 AM
For those of you who have been around for a while, the "warranty checker" page was originally the easy secondhand warranty RMA request page.  After abuse by a number of dealers, the page was removed and eventually it was reinstated as a secondhand warranty check tool with no additional functionality.  The page could be a little clearer that warranties for original purchasers are better checked by registering the product and going to the My Products page, as seen above, but there are also some strange quirks in the programming that can happen due to secondhand warranty on a product after the original owner does an RMA.  In those cases, it's best to contact EVGA customer service via phone or email and let them look up the product's history for confirmation.

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comptech27
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Re: Why the difference in warranty Thursday, July 13, 2023 1:42 AM (permalink)
ty_ger07
The way it works for the standard transferrable warranty is that the warranty starts on the date the product leaves EVGA's warehouse.  If it sits on a mom and pop store's shelf for a year before it sells, that is a year off the warranty that the buyer won't receive.
The purpose of the warranty checker tool, from my understanding, is to provide a way for potential buyers to see the worst case minimum warranty remaining before deciding to buy.  The tool doesn't check if better warranty terms are in affect, or whether the buyer registered it, or whether the buyer purchased an optional extended warranty, or the full product's sale history.  It's just a quick tool to do a quick check of the worst-case scenario.


Yes I am aware now of how it works. However, and you said it yourself " the warranty starts on the date the product leaves EVGA's warehouse.  If it sits on a mom and pop store's shelf for a year before it sells, that is a year off the warranty that the buyer won't receive." Since they have 3 yr warranty until registration that led me to the remark "It's stating the full 3 yrs." It couldn't be a full 1095 days/3 yrs because I am not next door to where they are shipped out.
Nordic explained it best, and I thank all of you who replied. "Quirks in the programming". 
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ty_ger07
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Re: Why the difference in warranty Thursday, July 13, 2023 2:24 AM (permalink)
comptech27
Since they have 3 yr warranty until registration ...

No they don't necessarily have a full 3 year warranty until registration.  You could buy it brand new with 10 days of warranty remaining.  Or no warranty remaining.  There are too many variables for EVGA's quick and easy tool to give you an accurate value.  Instead, they give you the worst-case value.  I don not think it is a programming quirk.  I think they purposely don't want to give you high hopes and mislead you without them first having and exposing personal details necessary to get the real value.
 
If you need the real value, the best way is to call EVGA.

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comptech27
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Re: Why the difference in warranty Thursday, July 13, 2023 3:02 AM (permalink)
ty_ger07
comptech27
Since they have 3 yr warranty until registration ...

No they don't necessarily have a full 3 year warranty until registration.  You could buy it brand new with 10 days of warranty remaining.  Or no warranty remaining.  There are too many variables for EVGA's quick and easy tool to give you an accurate value.  Instead, they give you the worst-case value.  I don not think it is a programming quirk.  I think they purposely don't want to give you high hopes and mislead you without them first having and exposing personal details necessary to get the real value.
 
If you need the real value, the best way is to call EVGA.


The base warranty is 3 years. I realize what you meant in your previous comment but you seem to not have read mine. I punch in the serial number on the warranty check page and it quotes that it is in warranty with 1095 days left. That is a full 3 years. It is a programming quirk since it is suppose to give you warranty info from day of shipment. It isn't the worst case value. 
Anyhow I am done with this post and if I do go forward and get the supply, then I will find out what real warranty is left on it, through EVGA registration.
post edited by comptech27 - Thursday, July 13, 2023 3:04 AM
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ty_ger07
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Re: Why the difference in warranty Thursday, July 13, 2023 3:23 AM (permalink)
The base warranty is 3 years from the time it leaves EVGA, or from an authorized retailer.  If you buy it from EVGA directly, necessarily it will leave EVGA on the same day that the warranty starts.  If you buy it from an authorized retailer, the warranty will start when you buy it.  In those two instances, the warranty will be 3 years remaining indefinitely until you buy it.  The warranty check tool will show 3 years remaining every time you check, in those instances.
 
For all other purchases, even if the product is brand new in box, the warranty started when it left EVGA's warehouse to the unauthorized retailer, and the remaining warranty is 3 years minus however long it sat on the shelf.  Therefore, if you are buying from A-to-Z computers in your home town, using a mom and pop --which EVGA says is one option they are now favoring in their retail channel -- the warranty could be considerably less than 3 years on the first day you open it.
 
I'm not trying to argue with you, just trying to inform you.  Somewhere my text has been ineffective.
 
EVGATech_JaesonW
 
We're going with a more traditional model of selling products through our retail partners and distributors now rather than selling directly from our site, so you'll still be able to find EVGA products at places like Amazon, Newegg, Microcenter, Best Buy, and possibly even your local mom n' pop shop!

 
Additionally, purchases from anywhere other than EVGA or an authorized retailer are not eligible for anything other than the base transferrable warranty.  In other words, if you buy it from A-Z computers and it was on their shelf for 2 months, the warranty will be 2 years 10 months when you buy it, and that is the max you will ever get.  If you register it, still the warranty will be 2 years 10 months.
post edited by ty_ger07 - Thursday, July 13, 2023 5:30 AM

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comptech27
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Re: Why the difference in warranty Thursday, July 13, 2023 6:04 AM (permalink)
ty_ger07
The base warranty is 3 years from the time it leaves EVGA, or from an authorized retailer.  If you buy it from EVGA directly, necessarily it will leave EVGA on the same day that the warranty starts.  If you buy it from an authorized retailer, the warranty will start when you buy it.  In those two instances, the warranty will be 3 years remaining indefinitely until you buy it.  The warranty check tool will show 3 years remaining every time you check, in those instances.
 
For all other purchases, even if the product is brand new in box, the warranty started when it left EVGA's warehouse to the unauthorized retailer, and the remaining warranty is 3 years minus however long it sat on the shelf.  Therefore, if you are buying from A-to-Z computers in your home town, using a mom and pop --which EVGA says is one option they are now favoring in their retail channel -- the warranty could be considerably less than 3 years on the first day you open it.
 
I'm not trying to argue with you, just trying to inform you.  Somewhere my text has been ineffective.
 
EVGATech_JaesonW
 
We're going with a more traditional model of selling products through our retail partners and distributors now rather than selling directly from our site, so you'll still be able to find EVGA products at places like Amazon, Newegg, Microcenter, Best Buy, and possibly even your local mom n' pop shop!

 
Additionally, purchases from anywhere other than EVGA or an authorized retailer are not eligible for anything other than the base transferrable warranty.  In other words, if you buy it from A-Z computers and it was on their shelf for 2 months, the warranty will be 2 years 10 months when you buy it, and that is the max you will ever get.  If you register it, still the warranty will be 2 years 10 months.


Good grief your text isn't ineffective. I know about base warranty, it counting down if it sits, the fact that you have to register it to get the 10 yr warranty unless it is an unauthorized dealer at which point you only get the remaining warranty, out of the 3 years, when registered. The warranty could be 1 yr and XX days if it sat in stock for a long period. I got all that from 3 comments ago
What part of my text are you not understanding??  The base warranty is 3 years. Do not worry about it counting down at this point. I punched in the serial number on the warranty check page and it quotes that it is in warranty with 1095 days left. That is the full 3 years. It is a programming quirk since it is suppose to give you warranty info from day of shipment. It isn't the worst case value.  IE it is saying it has the full 3 year warranty on it like it never left the warehouse.
***-**** **-**
In Warranty
Time left 1095 days
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ty_ger07
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Re: Why the difference in warranty Thursday, July 13, 2023 1:40 PM (permalink)
You said that you haven't bought it yet.  Therefore it could be normal for the warranty to not count down yet, depending on who the seller is.

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comptech27
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Re: Why the difference in warranty Thursday, July 13, 2023 5:37 PM (permalink)
ty_ger07
You said that you haven't bought it yet.  Therefore it could be normal for the warranty to not count down yet, depending on who the seller is.


Now you are contradicting yourself from earlier comments. Please read my/the comments again. "This tool checks the warranty status based on the ship date from EVGA*" 
I'm done now..I have my answer and notes about the quirkiness of the tool and don't need to be continually going in circles. Should I decide to buy it, then I will find out how much warranty is indeed left..if any.
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ty_ger07
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Re: Why the difference in warranty Thursday, July 13, 2023 5:54 PM (permalink)
I'm not contradicting myself, I don't think.  All possibilities are possible.  You didn't give us enough information, so I was telling you the various possibilities. You only acknowledged one half of my reply each time, discounted my reply each time, said I was wrong each time, said it was a quirky bug each time, and did not acknowledge that all possible results are possible and valid.  If someone tries to help you, and you just tell them they are wrong about everything they say, you are going to have this sort of drawn out fruitless discussion.
 
Nevermind. Why do I even try?  Good luck.
 
 

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EVGATech_ChrisB
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Re: Why the difference in warranty Thursday, July 13, 2023 6:32 PM (permalink)
Dear comptech27,
 
I reached out to you through the phone, but unfortunately was not able to contact you. I then sent an email to follow-up further. 
I will be awaiting your response to my email in order to look into this further for you. 
 
 
post edited by EVGATech_ChrisB - Thursday, July 13, 2023 6:34 PM



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comptech27
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Re: Why the difference in warranty Thursday, July 13, 2023 6:34 PM (permalink)
ty_ger07
I'm not contradicting myself, I don't think.  All possibilities are possible.  You didn't give us enough information, so I was telling you the various possibilities. You only acknowledged one half of my reply each time, discounted my reply each time, said I was wrong each time, said it was a quirky bug each time, and did not acknowledge that all possible results are possible and valid.  If someone tries to help you, and you just tell them they are wrong about everything they say, you are going to have this sort of drawn out fruitless discussion.
 
Nevermind. Why do I even try?  Good luck.
 
 


I did not acknowledge half the replies each time. If you had read ALL the comments through, without going off about how/when the 3 yr warranty takes and kept insisting I was wrong about things, then this would have been done much earlier. 
The Secondhand warranty check tool, the same tool I mentioned in my opening post, and reiterated in comment 4,  ""This tool checks the warranty status based on the ship date from EVGA*"". It is not when it is sitting on an authorized dealers shelf, it is the base 3 yr warranty and should have counted down. The whole concept of it is to show how much time is left on the base 3 yr warranty based on when it left EVGA warehouse and my initial asking is why it is showing the full 3 years.
End of discussion please! And apologies to the rest of the panelists.
post edited by comptech27 - Thursday, July 13, 2023 6:42 PM
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