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Payment error on checkout locking the checkout process with purchase limit limitation

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sai4diva
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Friday, April 15, 2022 7:18 PM (permalink)
Hi,
 
I received an email from the queue with product availability to purchase a 3080 ftw. During the checkout process there was a payment error. I was trying to complete the purchase using a different payment method but the website is locking the purchase with a purchase limit restriction. I haven't received any order confirmation email that the checkout was successful. Will there be a delay in receiving order notifications? How can we confirm if the order went through?
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    justin_43
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    Re: Payment error on checkout locking the checkout process with purchase limit limitation Friday, April 15, 2022 7:20 PM (permalink)
    sai4diva
    Hi,
     
    I received an email from the queue with product availability to purchase a 3080 ftw. During the checkout process there was a payment error. I was trying to complete the purchase using a different payment method but the website is locking the purchase with a purchase limit restriction. I haven't received any order confirmation email that the checkout was successful. Will there be a delay in receiving order notifications? How can we confirm if the order went through?




    I would give them a call. Customer service would be able to answer if it went through or not and get it sorted out if needed.

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    sai4diva
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    Re: Payment error on checkout locking the checkout process with purchase limit limitation Friday, April 15, 2022 7:29 PM (permalink)
    Justin thanks for replying. Do you know where can I find the number to contact customer service?
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    Kelnya
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    Re: Payment error on checkout locking the checkout process with purchase limit limitation Friday, April 15, 2022 7:31 PM (permalink)
    I too am having this issue, it goes to a 404 error when attempting to purchase
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    Kelnya
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    Re: Payment error on checkout locking the checkout process with purchase limit limitation Friday, April 15, 2022 7:33 PM (permalink)
    Error Code: LB404V - This turned out to be a Chrome issue, went through on Edge browser
    post edited by Kelnya - Friday, April 15, 2022 7:41 PM
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    justin_43
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    Re: Payment error on checkout locking the checkout process with purchase limit limitation Friday, April 15, 2022 8:00 PM (permalink)
    sai4diva
    Justin thanks for replying. Do you know where can I find the number to contact customer service?


    Sure, it's
    1.888.881.EVGA (3842)
     
    Good luck!

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    EVGA_Lee
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    Re: Payment error on checkout locking the checkout process with purchase limit limitation Friday, April 15, 2022 8:37 PM (permalink)
    sai4diva
    Hi,
     
    I received an email from the queue with product availability to purchase a 3080 ftw. During the checkout process there was a payment error. I was trying to complete the purchase using a different payment method but the website is locking the purchase with a purchase limit restriction. I haven't received any order confirmation email that the checkout was successful. Will there be a delay in receiving order notifications? How can we confirm if the order went through?


    As strange as it sounds, this type of error is a good one to have.  It means that your order went through, and now you're being blocked from purchasing more than 1 due to the household limit.  I can confirm your order went through and is currently processing.
    #7
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