I just want to say setting up the RMA process on this thing sucks. I doubt I’ll buy another EVGA motherboard after this.
 
It takes multiple days for them to respond to the attempt to escalate it. at this point you’re probably looking at 2 weeks just to get the RMA off the ground. Meaning it'll be a good month of downtime, at this point I might as well just buy a new mobo off Amazon and sell the replace since it can’t be worse than the issues I’ve had with this one.
 
Then they want a pic of the CPU socket pins. This necessitates disassembling the entire computer and finding somewhere to put the AIO cooler, $1400 graphics card and $400 CPU safely until the RMA gets here. I’d rather have done this at the last possible minute. This will be similar to the damage they didn’t to an RMA graphics card I needed to show them their system can’t accept the high res photos they want. So knowing they need these they want me to use one drive or something. Well I don’t such use cloud storage setups and do all on site storage. If you know you need high resolution images your system should accept them. Furthermore the pins aren’t going to get suddenly damaged in a computer that has largely worked for a year, they only risk getting damaged having people fumble around taking pics of them. I’d rather them just deny the RMA on their if there was an issue end instead of risking multiple expensive parts in the whole process.
 
Plus this wastes a ton of extra time in the process. I started the process on 10/26. Now we are up to 11/3, if I disassemble this tonight or tomorrow and figure out how to get the images to them I’m unlikely to hear back until Monday. After I get the RMA started it takes another few days. I’d be surprised if I heard on that by next Thursday. Then to UPS both ways since I live on the other side of the country I‘ll be lucky to get the thing back Thanksgiving week. A month. 
 
At this point I‘m literally tempted to just order one off Amazon, rebuild the system, meander through the lenghty RMA and just sell the replacement. They could shave so much time off the process by just asking for stuff like the pics up front, having a system capable of receiving the pics they request (or just inspecting the stuff on their end) etc.
 

arestavo
Calling EVGA's tech support (at least for US folks) usually results in much, much faster results.
 
https://www.evga.com/about/contactus/ 

Unfortunately the hours aren’t particularly convenient for me. I ended up ordering a Gigabyte board today because I’m still gonna tie up two weeks in UPS a this point and I’m gonna likely lose a few days because of thanksgiving week. I could be up and running this weekend instead. 


Like I said they could have asked for the pin pictures in the original email if I didn’t think they’re troubleshooting (all stuff I’d tried) would help which would save days of time. Based on that other poster’s post I suspect there’s more to all this than meets the eye as I’ve had various weird USB issues for a while. This board was never all that stable even at stock speeds. For a HEDT board with a premium price it’s been the flakiest board I’ve had in the 25 years I’ve built my own computers and I’ve run bottom scraper PCChips stuff with fewer problems.

Given the fact the FTWK once had the chipset heatsink and VRM heatsink connected via heatpipe then it was changed to fan suggests they’ve revised this board due to known issues before.
 
It seems there isn’t an active address on their part of certain known problems, like I have a bunch of Nu Audios and two of us over on the Nu Audio section has the control panel vanish for no known reason but they don’t seem to have any real resolve for it.
 
I mean some of it’s my frustration but the HEDT workspace isn’t somewhere I want downtime, I have enough spare computers but when this thing has been part of my workspace next to a two year older Threadripper that has had fewer problems over its lifespan thus far than this thing has had in a year it becomes rather glaring.