GIGABYTE Reportedly Refuses to RMA Customer's GP-P750GM Power Supply | TechPowerUp
 
If you have been following the recent drama of GIGABYTE selling exploding power supplies, then you are aware of the happenings with GIGABYTE response, our PSU expert's response, and of course the massive backlash from customers. Today, according to a Reddit user u/Tinefol, GIGABYTE has refused to RMA the power supply that is eligible for the RMA program. The user is an owner of the GP-P750GM unit, which is part of the exploding units. He proceeded to open a ticket where he included the wordings from the company's press release, to which he got a response that "This press release is applicable only to the newer batches".

However, that is not the case. The press release states that GIGABYTE will offer RMA service on various models with the supported serial numbers. In the case of GP-P750GM PSUs, the RMA service is available for units with serial numbers ranging from SN20243G001301 to SN20453G025430. The customer that requested RMA has serial number SN20243G001306, which is eligible for return and exchange. The ticket response of "This press release is applicable only to the newer batches" holds no value as the press release does not refer to production time, but rather serial numbers of PSUs.
 
Looks like I won't be buying any GIGABYTE products anytime soon. 
 

They were hoping this would just blow over and be forgot about it .
🤦‍♂️🤦‍♂️🤦‍♂️