EVGA

Helpful ReplyHow to peel the thermal pads off without destroying them.

Author
Nazarus
iCX Member
  • Total Posts : 252
  • Reward points : 0
  • Joined: 3/3/2019
  • Location: Upstate NY
  • Status: offline
  • Ribbons : 6
Saturday, August 21, 2021 4:49 AM (permalink)
I see so many posts in here on thermal pads.  I'm assuming most people are destroying them when they go to remove them from the card.  I just wanted to toss out some tips here to help people saving them and their integrity so they can be either reused or saved for a later installation.
 
First off, recommendation...  If you are doing a conversion do your best to save you thermal pads as you remove them from the video card and replace them with the conversion kit.  No telling if you are going to need them again in the future.  Maybe me thinking more on the frugal side, but I don't want to have to find matches for this stuff 3-4 years down the road when I'm trying to put my hybrid kit back on the video card.
 
The start...
Rather than just taking your finger and plucking the thermal pad off use your finger nail.  Get the peel started then place your fingernail on top of the memory that it's sitting on and lightly tap underneath the thermal pad.  Keep your fingernail pressure against the memory chip the entire time you are doing this.  The pad will naturally start to roll towards you since most of your applied pressure will cause it to fold towards you.  
 
Once you've removed the thermal pad, get a zip lock back and gently set it inside.  It's helpful to try and keep the pattern of how they were on the video card so you can easily reapply them in the future.  
 
Feel free to share your experiences and how you recommend dealing with thermal pads.  I know we all aren't fans of them...

Associates: RQAORCJB8JNEFOB/Affiliate:  YTOQRPH9OK

#1
ObscureEmpyre
SSC Member
  • Total Posts : 979
  • Reward points : 0
  • Joined: 1/15/2012
  • Status: offline
  • Ribbons : 7
Re: How to peel the thermal pads off without destroying them. Saturday, August 21, 2021 5:03 AM (permalink)
Yeah, about that. I tried to gingerly remove the thermal pads from my 3080 Ti, but some of them were stuck on tight. The only way they would come off was in pieces. Worth a shot for others I suppose.


#2
HeavyHemi
Omnipotent Enthusiast
  • Total Posts : 13887
  • Reward points : 0
  • Joined: 11/29/2008
  • Location: Western Washington
  • Status: offline
  • Ribbons : 135
Re: How to peel the thermal pads off without destroying them. Saturday, August 21, 2021 5:06 AM (permalink)
Nazarus
I see so many posts in here on thermal pads.  I'm assuming most people are destroying them when they go to remove them from the card.  I just wanted to toss out some tips here to help people saving them and their integrity so they can be either reused or saved for a later installation.
 
First off, recommendation...  If you are doing a conversion do your best to save you thermal pads as you remove them from the video card and replace them with the conversion kit.  No telling if you are going to need them again in the future.  Maybe me thinking more on the frugal side, but I don't want to have to find matches for this stuff 3-4 years down the road when I'm trying to put my hybrid kit back on the video card.
 
The start...
Rather than just taking your finger and plucking the thermal pad off use your finger nail.  Get the peel started then place your fingernail on top of the memory that it's sitting on and lightly tap underneath the thermal pad.  Keep your fingernail pressure against the memory chip the entire time you are doing this.  The pad will naturally start to roll towards you since most of your applied pressure will cause it to fold towards you.  
 
Once you've removed the thermal pad, get a zip lock back and gently set it inside.  It's helpful to try and keep the pattern of how they were on the video card so you can easily reapply them in the future.  
 
Feel free to share your experiences and how you recommend dealing with thermal pads.  I know we all aren't fans of them...


It almost entirely depends upon the pads they use. The off white or white pad, crumbles just looking at it. The oil soaks greyish pads generally will come off intact with due care...unless they've weeped out all their oil due to age and are no good anyway. If EVGA is going to demand OE pads be reinstalled prior to RMA, they really should use better quality.

EVGA X99 FTWK / i7 6850K @ 4.5ghz / RTX 3080Ti FTW Ultra / 32GB Corsair LPX 3600mhz / Samsung 850Pro 256GB / Be Quiet BN516 Straight Power 12-1000w 80 Plus Platinum / Window 10 Pro
 
#3
ObscureEmpyre
SSC Member
  • Total Posts : 979
  • Reward points : 0
  • Joined: 1/15/2012
  • Status: offline
  • Ribbons : 7
Re: How to peel the thermal pads off without destroying them. Saturday, August 21, 2021 5:35 AM (permalink)
HeavyHemi
Nazarus
I see so many posts in here on thermal pads.  I'm assuming most people are destroying them when they go to remove them from the card.  I just wanted to toss out some tips here to help people saving them and their integrity so they can be either reused or saved for a later installation.
 
First off, recommendation...  If you are doing a conversion do your best to save you thermal pads as you remove them from the video card and replace them with the conversion kit.  No telling if you are going to need them again in the future.  Maybe me thinking more on the frugal side, but I don't want to have to find matches for this stuff 3-4 years down the road when I'm trying to put my hybrid kit back on the video card.
 
The start...
Rather than just taking your finger and plucking the thermal pad off use your finger nail.  Get the peel started then place your fingernail on top of the memory that it's sitting on and lightly tap underneath the thermal pad.  Keep your fingernail pressure against the memory chip the entire time you are doing this.  The pad will naturally start to roll towards you since most of your applied pressure will cause it to fold towards you.  
 
Once you've removed the thermal pad, get a zip lock back and gently set it inside.  It's helpful to try and keep the pattern of how they were on the video card so you can easily reapply them in the future.  
 
Feel free to share your experiences and how you recommend dealing with thermal pads.  I know we all aren't fans of them...


It almost entirely depends upon the pads they use. The off white or white pad, crumbles just looking at it. The oil soaks greyish pads generally will come off intact with due care...unless they've weeped out all their oil due to age and are no good anyway. If EVGA is going to demand OE pads be reinstalled prior to RMA, they really should use better quality.

Completely agree. They’re about as good/bad as EK’s pads. They work but typically only once since they too crumble.


#4
jaredbyoung
iCX Member
  • Total Posts : 465
  • Reward points : 0
  • Joined: 10/15/2020
  • Status: offline
  • Ribbons : 1
Re: How to peel the thermal pads off without destroying them. Saturday, August 21, 2021 6:26 AM (permalink)
I don't have usable fingernails... Now what?
#5
RogueMaster
iCX Member
  • Total Posts : 403
  • Reward points : 0
  • Joined: 3/20/2007
  • Status: offline
  • Ribbons : 2
Re: How to peel the thermal pads off without destroying them. Saturday, August 21, 2021 7:28 AM (permalink) ☄ Helpfulby Nazarus Saturday, August 21, 2021 5:51 PM
HeavyHemi
If EVGA is going to demand OE pads be reinstalled prior to RMA, they really should use better quality.



They'll actually work with you to get replacements, prior to sending in the card, if you ask them.


#6
Nazarus
iCX Member
  • Total Posts : 252
  • Reward points : 0
  • Joined: 3/3/2019
  • Location: Upstate NY
  • Status: offline
  • Ribbons : 6
Re: How to peel the thermal pads off without destroying them. Saturday, August 21, 2021 2:12 PM (permalink)
RogueMaster
HeavyHemi
If EVGA is going to demand OE pads be reinstalled prior to RMA, they really should use better quality.



They'll actually work with you to get replacements, prior to sending in the card, if you ask them.




Good to know.  I managed to remove all mine without issues, but I did have the gray ones.  I'm not sure I want to see white ones from the way everyone describes them.

Associates: RQAORCJB8JNEFOB/Affiliate:  YTOQRPH9OK

#7
RogueMaster
iCX Member
  • Total Posts : 403
  • Reward points : 0
  • Joined: 3/20/2007
  • Status: offline
  • Ribbons : 2
Re: How to peel the thermal pads off without destroying them. Saturday, August 21, 2021 4:21 PM (permalink)
Nazarus

Good to know.  I managed to remove all mine without issues, but I did have the gray ones.  I'm not sure I want to see white ones from the way everyone describes them.


In one of the other threads, Daniel confirmed they'd help folks out with pads. Unfortunately, the forums here (or maybe it's Firefox) make copying and pasting links a pain on mobile. I'll see if I can find the post when I get home from work.

That info really should be in a FAQ...


#8
ObscureEmpyre
SSC Member
  • Total Posts : 979
  • Reward points : 0
  • Joined: 1/15/2012
  • Status: offline
  • Ribbons : 7
Re: How to peel the thermal pads off without destroying them. Saturday, August 21, 2021 5:15 PM (permalink)
RogueMaster
Nazarus

Good to know.  I managed to remove all mine without issues, but I did have the gray ones.  I'm not sure I want to see white ones from the way everyone describes them.


In one of the other threads, Daniel confirmed they'd help folks out with pads. Unfortunately, the forums here (or maybe it's Firefox) make copying and pasting links a pain on mobile. I'll see if I can find the post when I get home from work.

That info really should be in a FAQ...

The mobile version of these forums is lacking. Otherwise, I think someone in the other thread you’re referencing did copy/paste a section of the warranty/RMA coverage and process that included the tidbit about needing factory pads.


#9
Gotspeed_2000
SSC Member
  • Total Posts : 818
  • Reward points : 0
  • Joined: 1/8/2021
  • Status: offline
  • Ribbons : 5
Re: How to peel the thermal pads off without destroying them. Saturday, August 21, 2021 8:53 PM (permalink)
Honestly, I don't think thermal pads unless they are the wrong thickness or of a lower heat rating should be cause for denial of rma.  I consider the thermal pads as consumables as they wear out over time.  If that is the case and with no kit for basic repairs available or the thermal pad information such as heat transfer properties of the thermal pads available directly from EVGA what are users supposed to do.  I've seen post where someone (I think Daniel) from EVGA shares info on the thickness of the pads where he can but it doesn't include thermal properties.  It sounds good that EVGA will work with you about getting replacements to you in the event of rma, but isn't the purpose of rma that there is something wrong with the gpu and it will need to be taken apart anyway?  If that's the case, then shouldn't they be using new thermal pads since these rma'd cards once fixed will be heading back out to replace other users cards?  Another thing is that once you remove the thermal pads, it is quite often stretched out a bit from removal so why would I want my gpu having that pad in a refreshed card.  I know if I was one of those guys I would expect a "refreshed" card with new thermal pads and not used ones that could be older than the card being turned in.  
 
It seems like a waste of thermal pads either by EVGA or the users to have to put new thermal pads on a card that is going to be disassembled anyway if you are rma'ing a card.  
 
For the record, I don't mind returning the gpu with new pads or used pads.  I bought new thermal pads from a variety of sources to replace mines in the event my conversion did not go well and needed additional pads due to errors during the installation or if I needed to rma the card I could replace the pads with new ones that are not EVGA branded.  I just don't want my rma being denied because the thermal pads are not the same exact ones used by EVGA.  
 
While EVGA is willing to work with you on getting replacements, keep in mind that you are calling them for a reason.  Your GPU is not operational and the time it takes for you to call them and request the pads and then to get them back so you can replace them is additional time without your card or PC.  If you use your pc for income by being a content creator or for work purposes, then this is additional revenue lost during the time it takes the user and evga to get the "new" thermal pads to the user before they can convert their card back.  I do appreciate EVGA's warranty and service, but this is a step back if you ask me.    
 
To be honest, I don't actually agree with having the pads having the same thermal capabilities as the cards should be thermal protected so if you install lower grade pads it should cause the card to thermal throttle to protect itself.  During an rma process, the customer service rep could ask if the user changed out the thermal pads in events like lower performance or heat related issues to help identify the issues if a user installed lower quality pads. 
 
To me it's like my car, even if I bought the tires of the same size and performance rating as the stock the manufacturer denies my request for warranty service related to other issues just because I didn't buy the exact tire from them?  I haven't seen that before and I hope this is an issue that EVGA reconsiders for their user base.  
 
 
post edited by Gotspeed_2000 - Saturday, August 21, 2021 8:56 PM

Corsair 1000D Obsidian Case
I9 13900K with EK Velocity 2 Block
ASUS 4090 Strix with Optimus Block
ASUS Hero Z690 Mobo
64GB DDR5 RAM Trident 6000Mhz 
1TB Nvme primary /2*2TB Nvme secondary/1tb & 2TB SSD drive
EVGA 1600 Watt PSU
30 Lian Li AL120 fans
2 * 480mm medium thickness rad, 2 * 360mm medium thickness rad, with
Two EK Pump/res combos.  Custom hard tube loop.  
Samsung G7 32" Monitor
EVGA Z20 Keyboard
Glorious Model O
#10
RogueMaster
iCX Member
  • Total Posts : 403
  • Reward points : 0
  • Joined: 3/20/2007
  • Status: offline
  • Ribbons : 2
Re: How to peel the thermal pads off without destroying them. Sunday, August 22, 2021 4:12 AM (permalink)
Ok, I found the post from EVGATech_DanielM in the other thread, here.

Quoted below for those who don't want to go link surfing. 


EVGATech_DanielM
RogueMaster

That may no longer hold true. In another thread, Daniel specifically states factory pads are required.

If I understood the replies correctly, it appears they will assist in getting folks the correct pads.

Seems to be enough confusion on this topic that we should probably get an official answer in a FAQ or somesuch to help avoid future issues.

I was also under the impression that pads were not a barrier to RMAs, but now I'm no longer certain of that.

This is correct. We can assist with getting the card back to factory condition prior to the RMA - however if anything shows that the card malfunctioned from using aftermarket/3rd party stuff the RMA can still be denied just with the same as using Liquid Metal. The RMA is simply a authorization to send it in for inspection - if anything shows that the card was damaged by an outside factor it is simply not covered. While we are an enthusiast company and always compel our customers to get the most out of their hardware - we are not responsible for other factors that result in the damage to the card. A RMA is not a guarantee for replacement so we want to be clear about this. Sending the product in with aftermarket pads is simply not supported as the card was shipped with factory spec thermal pads. 


post edited by RogueMaster - Sunday, August 22, 2021 4:13 AM


#11
Intoxicus
iCX Member
  • Total Posts : 406
  • Reward points : 0
  • Joined: 10/24/2009
  • Status: offline
  • Ribbons : 0
Re: How to peel the thermal pads off without destroying them. Monday, August 23, 2021 4:03 PM (permalink)
You can ask EVGA support for replacement pads.
I've asked EVGA to sell us replacement thermal pad kits.
Because it doesn't make sense to not sell us replacement thermal pad kits...

"Humans are not rational animals, humans are rationalizing animals." -Robert A Heinlein
#12
Jump to: