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RMA'd 2080 Black ─ Replacement Has Artifacts

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hellish
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Thursday, December 17, 2020 2:08 PM (permalink)
So, I started an RMA with EVGA because my 2080 Black started exhibiting really loud coil whine while gaming. I paid for cross ship because I don't have a backup GPU to use while I wait for shipment. I also paid $36 shipping and insurance to send my albeit noisy, but WORKING card back to EVGA after having tested the "refurbished" replacement card for a bit. I suppose I didn't do enough testing, having trusted EVGA to have done that properly themselves. That was my major mistake, as after gaming for a little while, the replacement card is now exhibiting green and multicolored artifacts, even in some 2D applications. They obviously did not properly test and refurbish this GPU and now the customer is left dealing with the issues caused by that, both in the long drive I have to make to the UPS store and the more than $30 for shipping it back again. This is the second EVGA product I've had to RMA in a year, the last one being my 2 year old SuperNOVA 850 G2 PSU, but this is also the second time I'll have to ship a GPU back to them.
 
Has EVGA quality gone way downhill or something? Because this has been disastrous. I honestly can't afford to pay another $36 in shipping to send this card back to them. I hope they'll accommodate me somehow on this by sending me a pre-paid shipping tag or something, because at this point this is just insane and I'm at the end of my rope on these issues. I was laid off this year, so I'm barely scraping by at this point, living on savings and meager unemployment benefits. I need EVGA to step up and make this right, as their warranty service has failed me. 
 
Does anyone think they'll do that? Or will I have to live with a broken GPU? 
 
I've attached an image of the green artifacts in the GOG launcher window. It's much worse when gaming in any game. 

EDIT: The longer I run the card, the worse the artifacts seem to get. I've tried different cables, etc. My other GPU did not do this. 
post edited by hellish - Thursday, December 17, 2020 2:46 PM

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    metalmilt
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    Re: RMA'd 2080 Black ─ Replacement Has Artifacts Thursday, December 17, 2020 2:35 PM (permalink)
    I'm in the process of getting a RMA as i type this for a 2080Ti, the one they sent me was bad out of box with artifacts, black screens and system freezes, btw i got mine from the b-stock, i'm starting wonder if they even tested the card they initially sent me because it was immediately obvious something wasn't right soon as i hooked the thing up. If they send me another lemon, they will be getting a phone call from me pronto after shelling out $53.07 to ship it back to them.
     
    I hope you get sorted mate and i wish you luck during these hard times you've gone through, take it easy man.
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    hellish
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    Re: RMA'd 2080 Black ─ Replacement Has Artifacts Thursday, December 17, 2020 2:50 PM (permalink)
    metalmilt
    I'm in the process of getting a RMA as i type this for a 2080Ti, the one they sent me was bad out of box with artifacts, black screens and system freezes, btw i got mine from the b-stock, i'm starting wonder if they even tested the card they initially sent me because it was immediately obvious something wasn't right soon as i hooked the thing up. If they send me another lemon, they will be getting a phone call from me pronto after shelling out $53.07 to ship it back to them.
     
    I hope you get sorted mate and i wish you luck during these hard times you've gone through, take it easy man.



    So, I spoke with an EVGA tech on the phone and they are making it right. They're doing an Advanced RMA with another card to my address, and I won't have to pay anything extra. They're even handling the shipping. Glad they've redeemed themselves!
    post edited by hellish - Thursday, December 17, 2020 4:20 PM
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    hellish
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    Re: RMA'd 2080 Black ─ Replacement Has Artifacts Thursday, December 17, 2020 4:04 PM (permalink)
    So, I lowered my GPU's output color depth to my monitor from 10 bpc to 8 bpc, and it SEEMS to have stopped the artifacts. I've always had it set to the default of 10 bpc, though. So there's definitely still an issue with the card.
     
    Edit: nah, they're already back. 
    post edited by hellish - Thursday, December 17, 2020 4:20 PM
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