ELIESEH
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Thursday, September 12, 2019 12:00 AM
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Hello all,I bought EVGA NU from amazon USA in July and ship it to my brother in Saudi Arabia. Then my brother gave it to me when he came to Lebanon where I live in September. When I connected the EVGA NU CARD to the PC with the sata cable, and turned on my PC, the card is dead! smoke everywhere with bad smell and crackling sound. I was shocked.I started searching on interent and I found that the card works at 3.3V instead of 5V, and my SATA cable gave the card 5V and damaged it. This is the first time that I know that a SATA cable can gives different voltages based on the output of the PSU, something very new for me. And I think EVGA should took this risk factor into consideration and protect the card from over voltage!I contact EVGA and told me to RMA it for further investigation in Taiwan.Now if RMA from Lebanon to EVGA Taiwan Will cost me 50-100$ (didn't know yet how much but i read that always EVGA shipping cost is very high) then EVGA will told me the responsibility is 100% on me and there is no another replacement card, than I will loose more money in addition to the lost of 250$what do you think ?I have a feeling that EVGA will not send me a replacement.And if I apply RMA via EVGA website, will I know the shipping cost and can I cancel it after applying RMA if it is not suitable for me? best regards
post edited by ELIESEH - Thursday, September 12, 2019 12:03 AM
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rjohnson11
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 12:10 AM
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☄ Helpfulby ELIESEH Thursday, September 12, 2019 12:20 AM
Please send an email to: supportEU@evga.com In the email let them know in which country you reside.
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 12:17 AM
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I sent an email to supportTW , because it is the email that appeared when I registered my card. they told me they don't know the shipping cost.
post edited by ELIESEH - Thursday, September 12, 2019 12:20 AM
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 12:18 AM
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And till now I don't know if EVGA will accept to send to me a new replacement card or will put all the responsibility on me and in this case I will loose the shipping cost in addition to the lost of 250$ the card cost.
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rjohnson11
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 12:27 AM
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☄ Helpfulby ELIESEH Thursday, September 12, 2019 12:45 AM
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 12:45 AM
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I opened the card to see what happened and as per attached images: the XMOS chip and many other components are completely damaged. Why EVGA didn't take this risk factor into consideration and protected the card from over voltage ? Some other users had the same issue as I read after I damaged the card. I didn't completely expect that a SATA cable could gives different voltage to the card. This is something very new and shocked for me. As I know, if a cable fits in place, it will gives the right voltage.
post edited by Hoggle - Thursday, September 12, 2019 3:45 PM
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ty_ger07
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 12:51 AM
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Why EVGA didn't take this risk factor into consideration and protected the card from over voltage ? EVGA did. You can clearly see the voltage regulation circuitry in your pictures. There's only so much protection which can be afforded. The rest is on you. It sounds to me like the warranty is voided and you should not bother EVGA about obtaining a replacement.
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 1:11 PM
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Where did you see the protection? If there was a voltage protection, the card should not be dead when 5V was applied. I will not RMA. No hope.
post edited by ELIESEH - Thursday, September 12, 2019 7:09 PM
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the_Scarlet_one
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 1:14 PM
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I have no experience with this situation, so I am just asking questions for my own curiosity purposes and hoping to learn.
What power supply was being used, and was the cables stock that was being used? I see you mentioned that other have experienced the same thing, but I can not seem to find those claims so I am just trying to figure out where this is happening.
I do know that, just as an example, if you use the sleeved cables for an EVGA G2 power supply for a GQ power supply, the sata cable will burn out a hard drive or ssd.
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EVGATech_BrandonO
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 1:22 PM
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Hello, Definitely send those photos to the team that you are currently speaking with if you haven't already. As for the power supply, can you let us know what power supply unit you were using? Were you using the cables that came with the power supply unit or did you use another units cables? Where did you plug in the SATA cable in the power supply. There shouldn't be an issue just plugging in the SATA cable to the NU audio card.
post edited by EVGATech_BrandonO - Thursday, September 12, 2019 1:34 PM
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 2:28 PM
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 2:29 PM
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EVGATech_BrandonO
Hello,
Definitely send those photos to the team that you are currently speaking with if you haven't already. As for the power supply, can you let us know what power supply unit you were using? Were you using the cables that came with the power supply unit or did you use another units cables? Where did you plug in the SATA cable in the power supply. There shouldn't be an issue just plugging in the SATA cable to the NU audio card.
I already sent them the pictures. I used cooler master V1000. I used cables from another PSU because no SATA cables left on my v1000 PSU, all of them used for SSD’s. After investigation, where I plugged the sata cable, it gives 12V and 5V. If i used the cables that came with my PSU, it will be another port that gives 12V, 5V and 3.3V. Something very new for me and I learned from it, but it is was a very costly lesson. Someone from amazon had the same issue. It could happened to anyone, many users already asked in this forum if this is the right sata cable. Again i think the engineers that made this card, could makes a protection for such risk. They need me to send it to Taiwan for investigation after i sent them the pictures but it is clear what happened, it will cost me shipping where i am pretty sure EVGA will not gives me another one, and it will be lost above lost. At least others will learn from my experience, thank u for your reply guys
post edited by ELIESEH - Thursday, September 12, 2019 2:37 PM
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transdogmifier
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 2:38 PM
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What did you connect it to? A wall socket?
(and I mean directly to the card.)
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 3:19 PM
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transdogmifier
What did you connect it to? A wall socket?
(and I mean directly to the card.)
I used the cable (number 1 in picture) and put it in the port above of my PSU (number 1 in picture), this cable has sata output and the sata output used in my EVGA NU. I should used the all black color cable that came with my PSU in the port below (number 2 in picture) that has also sata output and used for my SSD's. I used this cable (number 1) from my old PSU because no all black color cables left (number 2). I didn't know anything about this situation and completely not expected that.
post edited by ELIESEH - Thursday, September 12, 2019 3:24 PM
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the_Scarlet_one
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 3:25 PM
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You used a PCI to sata cable (#1 in both pictures) on the audio card rather than using a sata to sata (#2 in both pictures) cable?
You absolutely 100% shouldn’t be mixing power cables from an old psu to a new psu, as it is always dangerous. If you had no cables left, you absolutely should have waited to get a replacement cable before connecting the 6pin pci cable to a sata device.
What was the old PSU? The cable you are pointing out as the old cable (#1) almost looks like a cable from an enermax power supply..
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 3:27 PM
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the_Scarlet_one
You used a PCI to sata cable (#1 in both pictures) on the audio card rather than using a sata to sata cable?
You absolutely 100% shouldn’t have done that. Mixing power cables from an old psu to a new psu is always dangerous. If you had no cables left, you absolutely should have waited to get a replacement cable before connecting the 6pin pci cable to a sata device.
Never known that a PCI-E cable can have sata output !
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the_Scarlet_one
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 3:41 PM
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Who made the old power supply that this cable came from?
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Hoggle
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 3:49 PM
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ELIESEH
I opened the card to see what happened and as per attached images: the XMOS chip and many other components are completely damaged.
Why EVGA didn't take this risk factor into consideration and protected the card from over voltage ? Some other users had the same issue as I read after I damaged the card. I didn't completely expect that a SATA cable could gives different voltage to the card. This is something very new and shocked for me. As I know, if a cable fits in place, it will gives the right voltage.
I removed one of the pictures since it showed the serial number on the box that you set the NU Audio card on. The image would be good for showing to EVGA without an edit but it's best to not have serial numbers showing up on the public forum.
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 4:00 PM
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the_Scarlet_one
Who made the old power supply that this cable came from?
My old Thermaltake Toughpower 1000W PSU
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 4:01 PM
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Hoggle
ELIESEH
I opened the card to see what happened and as per attached images: the XMOS chip and many other components are completely damaged.
Why EVGA didn't take this risk factor into consideration and protected the card from over voltage ? Some other users had the same issue as I read after I damaged the card. I didn't completely expect that a SATA cable could gives different voltage to the card. This is something very new and shocked for me. As I know, if a cable fits in place, it will gives the right voltage.
I removed one of the pictures since it showed the serial number on the box that you set the NU Audio card on. The image would be good for showing to EVGA without an edit but it's best to not have serial numbers showing up on the public forum.
Thank u but I already registered my card with this serial number.
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the_Scarlet_one
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 4:09 PM
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ELIESEH
the_Scarlet_one
Who made the old power supply that this cable came from?
My old Thermaltake Toughpower 1000W PSU
The Thermaltake toughpower 1000w power supply used color codes for which devices take which cables. You can see here:  You should never ever ever use any cable that is not certified for the power supply you are utilizing. By using a Thermaltake cable with your Corsair power supply, you potentially provided up to 12v of current to a device that uses far less. Even with OCP, the system is looking to block slightly higher than normal current. Between 2-4 times the current is not the same.
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the_Scarlet_one
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 4:16 PM
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I am looking more and more into this, and the Nu Audio seems to require 5v, so it is most likely that you hit the 5v input with 12v: [quute=Nu Audio manual] However, the AD8056 op-amp is a very specialized IC and has a maximum operating voltage of 6V (symmetrical +6V, -6V), which means it can only operate in the 5V environment of the Line amplifier, which is socket U613. https://www.evga.com/supp...les/712-P1-AN01-KR.pdfI realize the op-amp is not the part that burnt out, but I am assuming that the use of the wrong cable is what has caused the entire situation. Not only would the card be fed 12v through the pci cable from the pci port on the cooler master power supply, but it would have been likely to have hit the voltage from multiple different cables at once, causing the smoke you have seen. I will keep trying to look into this, but be glad it was only one part that is broken, and not numerous parts. At this time, take the thermal take cable out of your power supply and make sure it never goes back in. CoolerMaster
“The 6+2 is pci express and is ONLY for video cards.”
So far it looks as if the cable you used provided 12v to a sata connector that wanted 5v. I can not find very good visual breakdowns right now.
post edited by the_Scarlet_one - Thursday, September 12, 2019 4:34 PM
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ty_ger07
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 4:43 PM
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ELIESEH
Where did you see the protection?
 I don't think that it can protect against 12 volts.
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 6:43 PM
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the_Scarlet_one
ELIESEH
the_Scarlet_one
Who made the old power supply that this cable came from?
My old Thermaltake Toughpower 1000W PSU
The Thermaltake toughpower 1000w power supply used color codes for which devices take which cables. You can see here:
You should never ever ever use any cable that is not certified for the power supply you are utilizing. By using a Thermaltake cable with your Corsair power supply, you potentially provided up to 12v of current to a device that uses far less. Even with OCP, the system is looking to block slightly higher than normal current. Between 2-4 times the current is not the same.
You are right. The 12V that burned the card, even if there is red cable in this sata cable that gives 5V. But it seems that the yellow one 12V that was connected to the card. But why a company will makes a sata cable for PCIE!!! A PCIE cable is completely different that used to power my graphics card. Also, the XMOS chip was completely destroyed and burned as shown in the image not only the OP AMP. I tried to connect the card with the right sata cable, but no light form it and the driver didn’t recognized it, the card is completely dead. A tough lesson that I learned.
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 6:47 PM
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the_Scarlet_one
I am looking more and more into this, and the Nu Audio seems to require 5v, so it is most likely that you hit the 5v input with 12v:
[quute=Nu Audio manual]
However, the AD8056 op-amp is a very specialized IC and has a maximum operating voltage of 6V (symmetrical +6V, -6V), which means it can only operate in the 5V environment of the Line amplifier, which is socket U613. https://www.evga.com/supp...les/712-P1-AN01-KR.pdfI realize the op-amp is not the part that burnt out, but I am assuming that the use of the wrong cable is what has caused the entire situation. Not only would the card be fed 12v through the pci cable from the pci port on the cooler master power supply, but it would have been likely to have hit the voltage from multiple different cables at once, causing the smoke you have seen. I will keep trying to look into this, but be glad it was only one part that is broken, and not numerous parts. At this time, take the thermal take cable out of your power supply and make sure it never goes back in. CoolerMaster
“The 6+2 is pci express and is ONLY for video cards.”
So far it looks as if the cable you used provided 12v to a sata connector that wanted 5v. I can not find very good visual breakdowns right now. The XMOS chip was the one that is completely destroyed, like explosion as shown in the images, and for sure many other parts. Tried to connect the card with the right cable but no light and the driver didn’t recognized it. The card is damaged everywhere. My fault
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ELIESEH
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 6:55 PM
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☄ Helpfulby the_Scarlet_one Thursday, March 05, 2020 6:11 PM
Thank u so much guys for all your reply, you tried to help me and to learn from my fault and i hope this lesson will be learned by everyone if they don’t know how much switching cables is dangerous, a very tough lesson, i was so exited to tried this card with my EDIFIER S2000PRO. But till now I don’t understand why thermaltake makes a sata cable for PCIE which should be totally different shape to power graphics card. Let take this case, If anyone has a thermaltake PSU or if it still used in my PC, and didn’t switch cables, used the thermaltake cables, the damage will happen also and in all cases! This means that thermaltake is not used standard cables?
post edited by ELIESEH - Thursday, September 12, 2019 7:16 PM
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EVGATech_AdamB
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 8:24 PM
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☄ Helpfulby ELIESEH Friday, September 13, 2019 6:12 AM
It can be confusing as modular power cables are one of the few things that do not have an ATX standard. Because of this, in most cases power supplies are not going to be compatible across different manufactures. Most of own newer power supplies are being designed so that the cable pin-outs are the same, for instance the BQ/B2/B3/G2/G3/G5/G+/GM/P2/PQ/T2 all have the same pin-outs. But since there is no ATX standard on the modular end, variation across different manufacturers can cause problems. This article by Gamer's Nexus explains why mixing cables causes damage better than I can: https://www.gamersnexus.net/guides/2702-psa-on-mixing-modular-psu-cables-dont-do-it.
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the_Scarlet_one
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Re: MY NEW EVGA NU IS DEAD
Thursday, September 12, 2019 8:43 PM
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☄ Helpfulby ELIESEH Friday, September 13, 2019 6:12 AM
That is a tough question to answer. Most manufacturers will use specific wiring and specific connectors on the PSU side of the cable so that their cables aren’t interchangeable.
The connection standard that was used on the old power supply would have been “standard” for thermal take at that time.
Some power supplies are also made by specific OEM’s, and then labeled for the sale for the specific company that is selling the PSU. Most of those implement a standard set forth by the manufacturer that has bless it built to their specifications.
The example I tried to use earlier is a good example. EVGA g2 power supplies were made by a different OEM than the GQ power supplies. The connectors psu side were all made the same, so they were a standard, and they accept the same cable, but the wiring in the cable was different, so connecting a G2 cable to a GQ power supplie would kill anything that was attached with a sata connection. I burnt out 3 old ssd’s (all were just spares thankfully) before I realized what I was doing wrong.
Mistakes happen, and sadly, this is an expensive accident. The only good that I can see coming out of this is learning that mixing cables can be extremely risky.
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viki80
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Re: MY NEW EVGA NU IS DEAD
Saturday, September 14, 2019 1:09 AM
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I am using thermaltake psu 750w modular. It is using 6pin pcie to 3 sata power. So far it is working fine with my nu audio.
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the_Scarlet_one
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Re: MY NEW EVGA NU IS DEAD
Saturday, September 14, 2019 1:24 AM
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viki80
I am using thermaltake psu 750w modular. It is using 6pin pcie to 3 sata power. So far it is working fine with my nu audio.
If you are using the power cable that came with the power supply, it will not cause a problem. The issue experienced above was not the same as what you describe.
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