Piticli

vietladin

First, let me start off by saying that EVGA customer service has been a pleasure to deal with, and why people praise this company.  Now, let me explain what is happening, and maybe someone can chime in, because it's a highly unusual circumstance.  My 580SC that I bought back in 2011, that ran good for a few years, started giving me more and more problems.  Loss of video, bsod, hanging, etc.  So, I decided to RMA the card.  Installed the replacement card, powered up my machine and the fan on the card is spinning at 100%, and I'm not getting any video.  I let it run, to see if I can hear Windows load up.  It doesn't.  Thought that maybe my monitor was bad, so I borrowed one from work. Tried it on the 2nd pci-e slot, same problems.  Decide to put my original 580 in, and although it does have it's own issues, I get video, and windows loads up fine.  

 
So, I'm thinking OK I received a bad card.  It happens, and I'm not upset.  I contact Stephen at EVGA, and he's super understanding of my situation.  He gets the approval to do a EAR RMA, and I'm pretty happy about it.  He also tells me, that he is going to make sure the warehouse tests the card, prior to them sending it to me, to make sure that it doesn't have any issues.  I feel reassured, that this 2nd card was not going to fail.  But, it seems I'm having issues with it as well.
 
I received the 2nd card yesterday, and although the fan is not spinning at 100%, like the first replacement, I'm still not getting any video!  I try different cables, doesn't work.  Tried it on the monitor I borrowed, doesn't work.  Tried it on a different pci-e slot, doesn't work.  At this point, I'm thinking there is no way I could have gotten 2 bad replacement cards in a row.  I'm thinking that my pci-e slots are dead.  So, I call up my friend and ask him to borrow a gpu, just to test my pci-e slots.  He let's me borrow a Nvidia Quadro.  I pop it in and boot up, bracing for the worst.  But here I am, typing this post from my computer.  His card worked!
 
So, what could be the issue here?  Could it be that my PSU isn't providing enough power to the card?  Is that why the Quadro worked?  Is it possible, that I did in fact receive two malfunctioning cards?  Was the second card, actually tested before it was sent out?  What should I do now?  Things that I plan to do, are have my friend run the second replacement in his rig, and see if it functions.  Test my PSU, to make sure it's giving enough power the card.  If the card still doesn't work, then what?  I don't want to keep having to RMA these cards, and I'm sure that EVGA doesn't want to keep having to pay, to ship these cards back and forth either.  Please help.

It is called customer fatigue. EVGA is well known to do this. I am an EVGA victim too. They sent me a power supply that died a few hours later after install. Then I ask for another replacement and they say they will ship new cables since the power supply was tested blah blah blah. They know you can't go too long without a power supply or a GPU, so they purposedly send you defective units so you give up, plain and simple. There are people with multiple replacements all defective. No coincidence...