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What drivers actually work for the standard Nu Audio card?

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njsmith91
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Thursday, November 19, 2020 11:24 PM (permalink)
I just completed my first pc build, which includes the original Nu Audio card. Prior to installing the software my computer actually recognized the device in my audio settings, but as soon as I downloaded the latest driver to gain access to the Nu audio software my computer no longer recognizes the card. I keep getting a pop-up upon restart saying the drivers failed to download please restart. I tried using the second the newest driver as well with the same problem.
 
Can someone please advise me on which drivers are actually functional or what I might be doing wrong?
 
Pc Specs:
Ryzen 9 3950X
EVGA 2080ti FTW3
MSI X570 Unify
32gb Team Group Extreem Ram
Fractal Ion+ 760w Platinum psu
EVGA Nu Audio (original)
 
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    njsmith91
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    Re: What drivers actually work for the standard Nu Audio card? Thursday, November 19, 2020 11:27 PM (permalink)
    Drivers Tried - (0.2.1.14), (0.2.1.10), and (0.2.1.7)
     
    I'll continue to go through and try some of the older drivers. I've submitted a ticket to support, but with covid still going on I'm not sure how long that will take. Any support from the community would be very much appreciated. Thank you in advance.
    post edited by njsmith91 - Thursday, November 19, 2020 11:42 PM
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    jfw06013
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    Re: What drivers actually work for the standard Nu Audio card? Friday, November 20, 2020 5:32 PM (permalink)
    Rma the card. I have two of those cards (one in an Intel machine and one in a AMD base machine) and no problems.


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    kozad
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    Re: What drivers actually work for the standard Nu Audio card? Saturday, November 21, 2020 3:53 AM (permalink)
    First, is the SATA power cable connected? Is the onboard HD Audio disabled in the UEFI? I'm assuming yes for both, but just gotta ask.
     
    Download the latest driver - v0.2.1.14 - but don't install it yet.
     
    In device manager, uninstall the Nu Audio, choosing to delete the driver.
     
    In device manager, the drivers will be tucked away under these...
    EVGA USB Audio Devices > EVGA Nu Audio
    Sound, video, and game controllers > EVGA Nu Audio
    Universal Serial Bus controllers > ASMedia USB Root Hub
    Universal Serial Bus controllers > ASMedia USB 3.0 eXtensible Host Controller
     
    If you see none, or some disappear while you're removing drivers, in device manager open the menu - View > Show hidden devices
     
    Disconnect from the internet, and reboot the computer. Then run the installer.
     
    Another thing to try would be moving the Nu Audio to a different PCIe port. If you pull the card, boot up Windows, then shut down before moving the Nu Audio to a new PCIe slot, you'll avoid making a mess in device manager ("Nu Audio #2" is annoying to look at). I have mine installed in the bottom slot on my board, to give my GPU some breathing room and for better cable management.
     
    If you're not using the GPU for audio output, you could disable that too in the sound control panel. Start > Settings > search 'Sound' and click 'Sound settings' > on the right side click 'Sound Control Panel' - you can disable the GPU/monitor as a sound device there.
     
    Best of luck!

     Ryzen 9 3900X - 32GB 3600 CL14 - X570 Aorus Master - RX 6700 XT - Nu Audio - Blue Yeti 
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    AnunnakiVimana
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    Re: What drivers actually work for the standard Nu Audio card? Saturday, November 21, 2020 7:32 AM (permalink)
    As Kozad already mentioned, make sure you have your SATA power cable connected.
    Important! Molex to SATA power adapters won't work as the card draws it's power from the 3.3 Volts rail, which the Molex adapter does not have.
    You need to plug in a native SATA power cable.

    Asus Dark Hero | AMD Ryzen 5900X
    XFX RX 6900 XT 319 BLACK| EVGA Nu Audio 5.1
    64GB GSkill TZ 3200 CL14 | Windows 10 Pro H21H2
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