EVGA
Prev Thread
Next Thread

Why is my RMA taking so long? I have been waiting 2 to 3 weeks

Author
Post
Essentials Only Full Version
AsimY
New Member
  • Total Posts : 72
  • Reward points : 0
  • Joined: 1/28/2013
  • Status: offline
  • Ribbons : 1
Wednesday, January 04, 2017 12:11 AM (permalink)
Why is my RMA taking so long? Evga picked my laptop up before Christmas but they haven't even bothered to update the email process or informed me of what is happening. I didn't pay £3000 for a laptop to receive service like this. If you are short of replacements then that shouldn't be my problem and I should receive a refund. Could a moderator please get in touch and see what the he'll is going on. I need this for university and it's peeing me off
#1

6 Replies Related Threads
    AsimY
    New Member
    • Total Posts : 72
    • Reward points : 0
    • Joined: 1/28/2013
    • Status: offline
    • Ribbons : 1
    Re: Why is my RMA taking so long? I have been waiting 2 to 3 weeks Wednesday, January 04, 2017 12:15 AM (permalink)
    If this doesn't get resolved in 24 hours I'm contacting UK trading standards. There is no way I'm putting up with this
    #2
    the_Scarlet_one
    formerly Scarlet-tech
    • Total Posts : 24080
    • Reward points : 0
    • Joined: 11/13/2013
    • Location: East Coast
    • Status: offline
    • Ribbons : 79
    Re: Why is my RMA taking so long? I have been waiting 2 to 3 weeks Wednesday, January 04, 2017 1:06 PM (permalink)
    Evga was on holiday since before christmas. It was posted at the top of the forums for 3 weeks that it would cause delays. That may be what is taking so long.

    I am forwarding this up to see if we can get an answer.
    post edited by Scarlet-Tech - Wednesday, January 04, 2017 1:08 PM


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #3
    EVGATech_ChrisB
    EVGA Tech Support
    • Total Posts : 1950
    • Reward points : 0
    • Joined: 5/14/2007
    • Status: offline
    • Ribbons : 1
    Re: Why is my RMA taking so long? I have been waiting 2 to 3 weeks Wednesday, January 04, 2017 7:26 PM (permalink)
    Dear AsimY,
     
    I am sorry for any inconvenience.  I can confirm that our office was closed for the holidays and has just recently re-opened.  I assure you that we are working on receiving everyone's products as quickly as possible and thank you for your patience throughout this process. http://eu.evga.com/holiday/ 
     
    Please understand that we will continue to respond to you through email, as we have been to assist.  Thank you again for your patience and understanding.



    #4
    EVGATech_MarkusK
    EVGA EU Tech Support
    • Total Posts : 315
    • Reward points : 0
    • Joined: 5/28/2013
    • Status: offline
    • Ribbons : 0
    Re: Why is my RMA taking so long? I have been waiting 2 to 3 weeks Thursday, January 05, 2017 8:28 AM (permalink)
    Dear AsimY,
     
    some shipment delayed, regarding the Christmas Holiday´s in EU - we are awaiting cross shipment within your package of a brandnew / sealed on monday, so it will be send out to you also on this day if we are receiving the shipment in time - again, really sorry for the circumstances. For any further issues, please contact me directly through [link=mailto:mkaesbauer@evga.com,]mkaesbauer@evga.com,[/link]
     
    Have a nice day,
     
    Markus
    #5
    AsimY
    New Member
    • Total Posts : 72
    • Reward points : 0
    • Joined: 1/28/2013
    • Status: offline
    • Ribbons : 1
    Re: Why is my RMA taking so long? I have been waiting 2 to 3 weeks Monday, January 09, 2017 1:04 PM (permalink)
    Hi could you please give me a tracking number for this? I was told by an evga staff member it got dispatched on Friday and that I should be receiving it today.
    #6
    EVGATech_MarkusK
    EVGA EU Tech Support
    • Total Posts : 315
    • Reward points : 0
    • Joined: 5/28/2013
    • Status: offline
    • Ribbons : 0
    Re: Why is my RMA taking so long? I have been waiting 2 to 3 weeks Monday, January 09, 2017 3:38 PM (permalink)
    Hi,
     
    we mentioned we are going to receive it today on our RMA Warehouse, which happened and also shipped to your address by today - the Tracking sent to your email address,
     
    Markus
    #7
    Home » All Forums » [Other EVGA Products] » All Other EVGA Products » Why is my RMA taking so long? I have been waiting 2 to 3 weeks
    Jump to: