I am new to these forums, but wanted to just see if I can get some help regarding an RMA, as I am in the process of packing the item. I have tried calling EVGA twice but this man did not seem too helpful. I only wanted to know which items from the Hybrid Cooler kit EVGA would want me to send back as I know that both the asetek pump, and the hybrid shroud are both vital components (the new shroud for the gtx 1080 kit is a lot beefier than previous shrouds. Its not just a bit of plastic on top anymore.)
He told me that I could keep the accessories, such as the screws and the manual, but did not mention the shroud. I asked him about the shroud, but he just flat out said 'I don't really have a clue'. There was an awkward silence as he moaned telling me he was going to get hold off someone to help me find the answer but I doubt he never rang anyone let alone did anything as I could hear him breathing down the phone lol!
Anyways, he just told me he didn't have a clue, and told me that I should not send back the shroud as all they want is the pump. But then I asked him what if I don't get the shroud back as I will be in trouble if that is so. I just want someone to clarify to me what EVGA want me to send in the RMA package. As it stands, I have kept the screws, the manuals, but have packaged the asetek pump/cooler, and the shroud. Hope someone can help. This is not an advanced RMA just a standard RMA so I presume a replacement will be sent out once they get my item but do not want them to turn round and tell me I forgot to put something in the box.
post edited by nalfylatino87 - Wednesday, July 27, 2016 0:35 PM