that's a really bad luck you had there and some tricky situation EVGA has to deal with.
I'm sure this topic will be forwarded to EVGA tech support and they will contact you soon.
would be nice if you keep the topic up to date.
again sorry to read this issue and hope it will get sorted out soon.

Wow, my evga psu 1300 watts came in today and now I am weary to hook it up. I would flip out if something like this happens to me. Good idea to back up my system before I make the switch.

Yeah, for me it was the loss of data that really got to me in addition to the cost of those hard drives.

I would hope they will do what is right since there is no way that I could have known one of the cables that came with the unit was miswired and caused me to lose 6 hard drives. The right thing to do would be to replace them. I am sure asking for data recovery would be too much, but at least replacement drives.

I get mine tomorrow. I've ruined 2- 290x's and just recently a 390x so maybe this will be the final nail in the PC coffin and I can close up the gamer shop ,lol

scottyspot
I definitely have the wire. It is sitting on my desk at home so I can send it along.

You'd better take some pics in case they decide to destroy the evidence. lol

Hello, this is definitely concerning and I do apologize for any issue that has happened here.  I will be in touch with you shortly regarding this.  Please feel free to PM me or email anytime at DaveB@evga.com
You should have an email from me shortly, and I am subscribing to the thread incase you post any additional info here I will see it as it arrives.

Alright, sounds good.
Also, if you sent the PSU back to us, can you email me the tracking info as well so I can get it too.  If you haven't no worries.

more pics

So far here is the response I have received via a trouble ticket I had submitted. I hope Dave will be able to assist me better than the person on the trouble ticket. I have also saved everything from this topic as well:


Pending Question9/10/2015 9:40:59 AM
I have the pictures in this thread on your forums: that is an unacceptable answer. The hard drive manufacturers will not warranty items that were damaged by the product of another company. There was no way for me to know that I had a defective and incorrectly pinned cable by looking at it. 5 of the drives that were killed would be in warranty and one of them would be outside warranty, but as I said, they wouldn't warranty something that was not a defect in factory workmanship or materials. I am an engineer for a company, but I used to work and do customer support. I know that in certain cases where a defective component causes progressive damage to another component, even if that component is from another company we do cover it regardless of what is stated on a warranty statement. I fully expect your company to do the same. I am waiting on a reply from the person who is from your company on that thread either via the forum or via email. I expect to hear something different from him.



Question 9/8/2015 6:38:40 AM
I narrowed down what the issue is. I had 3 of my hard drives not working, so I disassembled the case and then found that all looked fine, then reassembled it again, and then 6 of my hard drives were not working, and the only ones working were the ones on the molex to SATA adapters plugged into the peripheral spots, so I checked the cable pinouts on the SATA power cables you guys supplied and found that one of them had different pin to pin continuity, in other words someone had mixed pins on it during initial assembly. To confirm this I had an old SATA hard drive that had some bad sectors, so I knew it was failing and I hooked it to three of the cables and it read, but when I hooked it to the one with the different pin to pin continuity it wouldn't spin up or read any more, and I couldn't get it to spin up any more when hooked to a good one. That bad cable cost me 26 terabytes worth of hard drives, 4x 5tb and 2x 3tb hard drives, plus the data that was on them. I had most of the really important data backed up, but I still lost terabytes worth. I also lost those drives, and all but one was less than 2 months old, and the older one was a little over a year old. I would at least like you to replace those drives since it was your component that was miswired and there was no way to tell it was bad without testing it with a multimeter. I can send you the drives that were killed.


Answer 9/8/2015 8:37:43 PM
Hello,

I'm sorry for all the trouble with your power supply. I see that you purchased this unit less than a month ago so with that said was it working without any issues from the beginning? Perhaps if you can provide some images of the pin lay out on both the cables and the connection used we can see exactly what is going on. Unfortunately we would not be able to fulfill a replacement for the hard drives you would have to consult with the manufacturer for a replacement since we can only provide warranty support for the power supply.

Regards,
EVGA

Question 9/3/2015 6:27:46 AM
Hi,My address is Scotty XXXXXXXXXXXXXXXXXXXXXXXXXXX. Thanks.


Answer 9/3/2015 6:47:26 AM
Hello,

I have submitted the RMA for you. Please allow 24 hours for the RMA to be reviewed and approved. Once approved, you will receive an email with all the instructions enclosed. If you have any further questions, feel free to contact us again anytime.

Regards,
EVGA

 

Question 9/3/2015 5:36:42 AM
I swapped the cables around like you said, and the hard drives are still dead. I sincerely hope this PSU did not kill 26 terabytes of hard drives with data on them, but that is what it looks like. I have 4x 5tb HDDs and 2x 3tb hard drives that were working fine in the system I pulled them out of since I was swapping them over to the new system, yet now they aren't working. I even used one of the spare cables I had from the box and still nothing.


Answer 9/3/2015 6:06:43 AM
Hi Scotty,

I doubt the drives are dead, it sounds like the SATA power ports are. If you'll confirm that your address info is correct, we'll arrange for a free Advanced RMA for your unit.

Please contact us with any further questions.

Regards,
EVGA Support

Question 9/2/2015 8:52:56 PM
Date Submitted : 9/2/2015 8:56:52 PM


Power supply gives no voltage on SATA connectors. I can only get voltage to some hard drives using peripheral connectors and molex to SATA adapters. The system I just built today with this power supply has a total of 10 hard drives and a bluray drive, yet only the PCIE SSD and the drives plugged through the peripheral connectors will show up since the SATA connectors are dead. Please advise me on my next steps with this brand new PSU.

EVGATech_DaveB
Hello, I have reviewed the pics as has Jacob, and I am having this reviewed by the engineers.  Now for the PSU itself, PSU or cables, we can definitely  RMA, that is not a problem, and I can test it out here prior to shipment, that is NOT an issue at all.

The shipment shows as on its way already. I will definitely test the cable pinouts before I hook things up.

EVGATech_DaveB
Alright.  When you send the other back, can you please include the cable you tested as faulty please.  Also, can you write on the label or the shipping box ATTN: Dave B as well please, that way it will get scanned in and brought directly to me.
THANKS!

I will definitely do that. I planned on sending everything back that came with the initial one.

EVGA doing nothing about the HDD it's power supply ruined? Are you sure you want to send the evidence back to evga, it could come in handy for small claims court.
 
I bet if this was a Corsair PSU, they would probably do something about the HDD's.