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1070 FTW burned out

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uns0uled
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Thursday, October 13, 2016 10:04 PM (permalink)
So, I've had my card for three months and while playing a game of over watch, my screen went black and I noticed smoke coming from the back of my video card.  I pull the card and verify that it was the broken component in my system.  Time to RMA(surprisingly my first ever).  However, before I throw down cash on shipping, I wanted to see if my card would be covered by warranty.  Specifically, the 1070 is two PCBs sandwiched together to make one card.  When I pulled the card from the system, I noticed that the back end of the card(by the two power ports) had a slight give to it.  Almost as if the two PCBs wanted to come apart.  It is a very slight movement, and it is where the smoke had come out of the card.  Would this count as physical damage?  I am not even sure if that was how the card was originally.  I am assuming that when the card burned itself out, it decoupled something somewhere?  The card is otherwise in mint factory condition, no scratches, no warped pcbs, no damage that I can see. 
 
Also, when searching for a backup card from my hardware graveyard, I found a 295 that had died on me some years ago that has a limited lifetime warranty.  If I rma'd that card, what card would I get back?  Or is it not worth RMAing at this point.
 
Thanks!
#1

4 Replies Related Threads

    EVGATech_ChrisB
    EVGA Tech Support
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    Re: 1070 FTW burned out Thursday, October 13, 2016 10:15 PM (permalink)
    Dear uns0uled,
     
    Welcome to the forums!
     
    I am sorry to hear that you are having a problem with your product.  I must admit that you have me a bit confused on some of your comments, but I can confirm that as long as you did not physically damage the product with misuse then you will not have a problem.
     
    Also I am not showing this product as registered.  Please register it with us at http://www.evga.com/support/register.asp and then send me a quick email to chrisb@evga.com and I will help you with the warranty process to assist.  I will be awaiting your response.
     
    Also on a side note I am not showing any 295 cards registered with a warranty on your account, but if you want to send me that serial number then I can see if it does have warranty for you?
     



    #2
    unsouled
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    Re: 1070 FTW burned out Thursday, October 13, 2016 10:18 PM (permalink)
    ChrisB,
     
    I was logged into the wrong account.  This is the correct one.
     
    What part did I confuse you on?
    #3
    MDeckerM
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    Re: 1070 FTW burned out Thursday, October 13, 2016 10:21 PM (permalink)
    Hello,
     
    that is unfortunate to here.
     
    EVGA Warranty does cover manufacturer defects. If this means the PCB laminate was defective we would cover it.
     
    If you have concerns over warranty support the best thing to do would be to email in photos of the damage to support@evga.com with a small explanation of the issue.
     
    You may also call our 24/7 support at 888-881-3842 
    #4
    unsouled
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    Re: 1070 FTW burned out Thursday, October 13, 2016 10:52 PM (permalink)
    Decker,
     
    Unfortunately, there is no visible damage.  Whatever burned out was in the interior of the card.  I just don't want to miss too much from my gaming schedule, approved or denied in RMA.
    #5
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