EVGA
Prev Thread
Next Thread

PSU RMA. Return a broken rma unit.

Author
Post
Essentials Only Full Version
Cedric_tovatt
New Member
  • Total Posts : 3
  • Reward points : 0
  • Joined: 7/2/2015
  • Status: offline
  • Ribbons : 0
Monday, July 20, 2015 11:37 AM (permalink)
Hi.
I did a RMA on a psu with some coil whine everything went smooth, but when i tryed the RMA unit it was even worse then the old one(even coil whine when the computer was off. So i talked to the support and i gonna send them the RMA unit back and keep the old unit that the RMA unit was meant to replace.
Now to my question. Do i need to pay the shipping to send back a broken product they sent me? Shipping is like half the value of the PSU. If so i would rather do the rma with the reseller in my own conntry becouse they pay for the shipping here.
Have a great day:)
/cedric
#1

5 Replies Related Threads
    rjohnson11
    EVGA Forum Moderator
    • Total Posts : 85038
    • Reward points : 0
    • Joined: 10/5/2004
    • Location: Netherlands
    • Status: offline
    • Ribbons : 86
    Re: PSU RMA. Return a broken rma unit. Monday, July 20, 2015 11:59 AM (permalink)
    Are you in Europe or the USA?

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #2
    Cedric_tovatt
    New Member
    • Total Posts : 3
    • Reward points : 0
    • Joined: 7/2/2015
    • Status: offline
    • Ribbons : 0
    Re: PSU RMA. Return a broken rma unit. Monday, July 20, 2015 12:06 AM (permalink)
    Europe(sweden), so i guess i need to pay even if they send me a bad ex :/?
    #3
    rjohnson11
    EVGA Forum Moderator
    • Total Posts : 85038
    • Reward points : 0
    • Joined: 10/5/2004
    • Location: Netherlands
    • Status: offline
    • Ribbons : 86
    Re: PSU RMA. Return a broken rma unit. Monday, July 20, 2015 12:16 AM (permalink)
    I have referred this thread to EU EVGA

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #4
    DominikU
    EVGA Alumni
    • Total Posts : 144
    • Reward points : 0
    • Joined: 7/18/2012
    • Status: offline
    • Ribbons : 0
    Re: PSU RMA. Return a broken rma unit. Monday, July 20, 2015 1:17 PM (permalink)
    Hi,
     
    so if you have received a unit from RMA that is causing issues out of the box we will cover the shipping cost by a UPS Pick Up service. For this just get back to the customer support with the new RMA number of the replacement and the address the unit should get picked up at then we will arrange this so you will not have any further cost on this RMA.
     
    Dominik
    #5
    Cedric_tovatt
    New Member
    • Total Posts : 3
    • Reward points : 0
    • Joined: 7/2/2015
    • Status: offline
    • Ribbons : 0
    Re: PSU RMA. Return a broken rma unit. Monday, July 20, 2015 2:28 PM (permalink)
    Hi.
    I Just want to send you back the broken RMA unit (with lots of problem) and keep the old unit(with less problem) Also i am going away for a few days soon and cant handel all the RMA and UPS stuff. . I dont want to send in the both and i cant pay to have two RMA stuff up at the same time. So can you arrange a pick up on the broken unit and then when you get the unit back cancell the RMA and send me back my money? I will try to do a new RMA of the old unit later when my economy is better and when i am home.
    RMA number: 533215000394
    #6
    Home » All Forums » [Other EVGA Products] » EVGA Power Supplies » PSU RMA. Return a broken rma unit.
    Jump to: