Darkzero3802
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So I have had a Z20 for about a year 1/2 now and I have used the RMA on it. My first keyboard after afew months started randomly shutting off. I kept the keyboard and after awhile it got to the point where I couldnt use it. I used the RMA, got another and out of the box the replacement had this same problem. Here we are now and its time to once again use the RMA for another keyboard that is hopefully functioning properly. Anyone else have this issue and has EVGA made any changes to fix this?
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bdary
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Re: EVGA Z20 Shuts Off
2024/06/13 07:57:35
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EVGATech_ChrisB
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Re: EVGA Z20 Shuts Off
2024/06/13 12:04:19
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Dear Darkzero3802, Welcome to the forums! I can confirm that I looked into your RMA history, and I see that your last keyboard as well as the one sent to you had the older firmware versions. Can you please try installing the below EVGA Unleash RGB software and seeing if it has a firmware update for your keyboard available? https://www.evga.com/EVGA/GeneralDownloading.aspx?file=EVGA_UnleashRGB_1.0.25.0.zip If you find that this was already done, then can you please try unplugging any USB devices from the keyboard and see if this helps? We are here to help you with further troubleshooting at Support@EVGA.com . Darkzero3802
So I have had a Z20 for about a year 1/2 now and I have used the RMA on it. My first keyboard after afew months started randomly shutting off. I kept the keyboard and after awhile it got to the point where I couldnt use it. I used the RMA, got another and out of the box the replacement had this same problem. Here we are now and its time to once again use the RMA for another keyboard that is hopefully functioning properly. Anyone else have this issue and has EVGA made any changes to fix this?
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Darkzero3802
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Re: EVGA Z20 Shuts Off
2024/06/13 17:53:37
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EVGATech_ChrisB
Dear Darkzero3802,
Welcome to the forums! I can confirm that I looked into your RMA history, and I see that your last keyboard as well as the one sent to you had the older firmware versions.
Can you please try installing the below EVGA Unleash RGB software and seeing if it has a firmware update for your keyboard available?
If you find that this was already done, then can you please try unplugging any USB devices from the keyboard and see if this helps?
We are here to help you with further troubleshooting at .
Darkzero3802
So I have had a Z20 for about a year 1/2 now and I have used the RMA on it. My first keyboard after afew months started randomly shutting off. I kept the keyboard and after awhile it got to the point where I couldnt use it. I used the RMA, got another and out of the box the replacement had this same problem. Here we are now and its time to once again use the RMA for another keyboard that is hopefully functioning properly. Anyone else have this issue and has EVGA made any changes to fix this?
I have had the unleash software since day 1 of the orig keyboard and that last one showed it up to date prior to the RMA. For the keyboard now unleash shows up to date version 1.38
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jowysher
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Re: EVGA Z20 Shuts Off
2024/06/13 19:58:02
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My keyboard doesn't have this issue.
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Darkzero3802
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Re: EVGA Z20 Shuts Off
2024/06/14 20:46:59
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jowysher
My keyboard doesn't have this issue.
I wish my keyboard was the same way. But when im typing on it it randomly shuts off and the windows disconnect occurs. Sometimes it turns on on its own and other time I manually have to fully unplug it and plug it back in to get it to work
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bdary
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Re: EVGA Z20 Shuts Off
2024/06/15 14:12:42
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Darkzero3802
jowysher
My keyboard doesn't have this issue.
I wish my keyboard was the same way. But when im typing on it it randomly shuts off and the windows disconnect occurs. Sometimes it turns on on its own and other time I manually have to fully unplug it and plug it back in to get it to work
Did you read though the threads from the links I provided above? Your issue's sound similar to some of the posts in those threads.
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Darkzero3802
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Re: EVGA Z20 Shuts Off
2024/06/15 18:27:39
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bdary
Darkzero3802
jowysher
My keyboard doesn't have this issue.
I wish my keyboard was the same way. But when im typing on it it randomly shuts off and the windows disconnect occurs. Sometimes it turns on on its own and other time I manually have to fully unplug it and plug it back in to get it to work
Did you read though the threads from the links I provided above? Your issue's sound similar to some of the posts in those threads.
I currently have the TOF off. Just waiting and seeing what happens now. But 2 bad keyboards dont look very good
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Hoggle
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Re: EVGA Z20 Shuts Off
2024/06/15 22:24:30
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Have you looked at motherboard driver updates or trying to reinstall the drivers from the motherboard website. Sometimes I have had issue with windows update deciding a driver is "better" and causes issues.
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Darkzero3802
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Re: EVGA Z20 Shuts Off
2024/06/15 23:30:36
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Hoggle
Have you looked at motherboard driver updates or trying to reinstall the drivers from the motherboard website. Sometimes I have had issue with windows update deciding a driver is "better" and causes issues.
All the drivers are good as ive checked them.
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Darkzero3802
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Re: EVGA Z20 Shuts Off
2024/06/16 10:03:23
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So an update. With TOF off the keyboard just did its on and off thing while I was typing
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bdary
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Re: EVGA Z20 Shuts Off
2024/06/17 10:18:45
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Darkzero3802
So an update. With TOF off the keyboard just did its on and off thing while I was typing
Sounds like what's talked about in this thread possibly. The whole disconnecting/connecting thing. https://forums.evga.com/Z20-issues-m3614887.aspx
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Darkzero3802
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Re: EVGA Z20 Shuts Off
2024/06/17 12:38:17
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bdary
Darkzero3802
So an update. With TOF off the keyboard just did its on and off thing while I was typing
Sounds like what's talked about in this thread possibly. The whole disconnecting/connecting thing.
Ive been through afew diff USB slots and it does the same thing. It feels snug in the slot compared to my X17 mouse and these are 3.0 slots. I think im going to RMA this again and see if the replacement is actually a good one or not. The 3 strikes your out rule. If this one does the same thing its a poor quality keyboard. Which is a shame as historically EVGA has had quality products and for 2 decades + I have always made sure my graphics card was EVGA as I never had a problem.
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bdary
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Re: EVGA Z20 Shuts Off
2024/06/18 06:41:49
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Yeah, sounds like you've tried everything. Time to RMA like you said. G/L and hopefully you get a good working keyboard this time. Maybe you could let us know how it all turns out. 
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EVGATech_MattM
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Re: EVGA Z20 Shuts Off
2024/06/18 14:49:48
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Darkzero3802, thank you for taking my call and if you have any other issues or questions please contact us back.
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